Checkbox Field Operators not working in a Conditional Statement

Checkbox Field Operators not working in a Conditional Statement

I am trying to use the Checkbox field as a boolean instead of a text type field. I used the Checkbox (true or false) in an IF statement to determine what text to show, but none of the operators seem to return the result I am expecting.


Attached is a picture of my test document to showcase the problem.
I could use a text type field over a checkbox for booleans, but the boolean data passed in does not come as a string and I was hoping that Zoho Writer had support for boolean data instead of needing to convert the boolean data into strings.

Can anyone help on how to fix this or have insights on the same issue?

    Access your files securely from anywhere






                  Zoho Campaigns Resources


                        Zoho Developer Community



                            Bootcamp
                            Community
                            Pricing
                            Webinars
                            What's New
                            Integrations
                            Contact Support
                            Contact Sales

                              Zoho Survey Resources
                                Features
                                Survey Templates
                                Integrations
                                Community
                                iOS Mobile Surveys
                                Pricing
                                Android Mobile Surveys
                                Insurvey Blogs
                                Insight Blogs
                                Tips & Tricks





                                            Latest Feature Updates
                                              What's New in Zoho Desk

                                              Use cases

                                              Make the most of Zoho Desk with the use cases.

                                               
                                                

                                              eBooks

                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho Desk.

                                               
                                                

                                              Videos

                                              Watch comprehensive videos on features and other important topics that will help you master Zoho Desk.

                                               
                                                

                                              Webinar

                                              Sign up for our webinars and learn the Zoho Desk basics, from customization to automation and more

                                               
                                                
                                              What's New in Zoho Desk

                                              • Desk Community Learning Series


                                              • Meetups


                                              • Ask the Experts


                                              • Kbase


                                              • Resources


                                              • Glossary


                                              • Desk Marketplace


                                              • MVP Corner



                                                  Zoho SalesIQ Resources

                                                        • Sticky Posts

                                                        • Deprecation of certain URL patterns for published Zoho Writer documents

                                                          Hi Zoho Writer users! We'd like to let you know that we have deprecated certain URL patterns for published and embedded documents in Zoho Writer due to security reasons. If the published or embedded documents are in any of these URL patterns, then their

                                                        • [Announcement] Insert image from URL changes in Zoho Writer

                                                          Hi Zoho Writer users! We'd like to let you know that we've changed the behavior of the Insert image from URL option in Zoho Writer for security reasons. Earlier behavior Once you inserted an image URL in a Writer document, the image would be fetched from

                                                        • Introducing plagiarism checker in Zoho Writer

                                                          Zia, Zoho Writer's AI-driven writing assistant, now highlights plagiarized and duplicated content in addition to offering contextual grammar and writing suggestions to help you write clearly and concisely in English. Zoho Writer's plagiarism reports Here

                                                        • [Important announcement] Impact of Google's new email guidelines for Zoho Writer automation users

                                                          Hi users, Google has recently announced new guidelines for sending emails to Gmail and other Google-hosted domains. These guidelines will be effective starting Feb. 1, 2024, and can impact the delivery of emails sent from Zoho Writer. Your organization

                                                        • Transitioning from MS Word to Writer: A complete walkthrough

                                                          Hello everyone! We understand moving to a new word processing tool can be difficult, especially if it means switching from a legacy software like MS Word. That's why we've organized an exclusive webinar where we talk you through ways to make your switch from MS Word to Writer as easy as possible. In this webinar, you'll learn: - Why Writer is a simple yet powerful alternative to MS Word. - How to locate your favorite MS Word features and functions in Writer.  - How to migrate your Word documents


                                                        Manage your brands on social media
                                                        Access Zoho Social

                                                          Zoho Pagesense Resources


                                                              Zoho TeamInbox Resources

                                                                Zoho DataPrep Resources


                                                                  Zoho CRM Plus Resources

                                                                    Zoho Books Resources


                                                                      Zoho Subscriptions Resources

                                                                        Zoho Projects Resources


                                                                          Zoho Sprints Resources


                                                                            Qntrl Resources


                                                                              Zoho Creator Resources



                                                                                  Zoho CRM Resources

                                                                                  • CRM Community Learning Series

                                                                                    CRM Community Learning Series


                                                                                  • Kaizen

                                                                                    Kaizen

                                                                                  • Functions

                                                                                    Functions

                                                                                  • Meetups

                                                                                    Meetups

                                                                                  • Kbase

                                                                                    Kbase

                                                                                  • Resources

                                                                                    Resources

                                                                                  • Digest

                                                                                    Digest

                                                                                  • CRM Marketplace

                                                                                    CRM Marketplace

                                                                                  • MVP Corner

                                                                                    MVP Corner







                                                                                      Design. Discuss. Deliver.

                                                                                      Create visually engaging stories with Zoho Show.

                                                                                      Get Started Now


                                                                                        Zoho Show Resources


                                                                                          Zoho Writer Writer

                                                                                          Get Started. Write Away!

                                                                                          Writer is a powerful online word processor, designed for collaborative work.

                                                                                            Zoho CRM コンテンツ






                                                                                              Nederlandse Hulpbronnen


                                                                                                  ご検討中の方




                                                                                                        • Recent Topics

                                                                                                        • HTML for confirmation email

                                                                                                          Hi, After a prospect submitted the Zoho form, we want to send a confirmation mail. In this mail we want to add our email signature. However, while this is possible in Zoho CRM this doesn't seem to be an option in Zoho Forms. Also an html editor is not

                                                                                                        • Fire a webhook when the user gets access to portal

                                                                                                          Hello, We would like to know if there is any way in which we can automate a webhook call if the user accepts the portal invitation that Zoho sends by email. The customer module does have the option to trigger webhooks when a customer is created, updated,

                                                                                                        • Clone a Module??

                                                                                                          I am giong to repurpose the Vendors module but would like to have a separate but very similar module for another group of contacts called Buyers. I have already repurposed Contacts to Sellers. Is it possible to clone (make a duplicate) module of Vendors

                                                                                                        • Zoho Writer Default Publish Setting for Mail Merge

                                                                                                          Hello, I was thinking of using Mail Merge to create documents from CRM and automatically link them. However, I noticed the "publish" function and it seems the default is "to the world". This creates some anxiety as it is not clear what this "to the world"

                                                                                                        • One Contact with Multiple Accounts with Portal enabled

                                                                                                          I have a contact that manages different accounts, so he needs to see the invoices of all the companies he manage in Portal but I found it not possible.. any idea? I tried to set different customers with the same email contact with the portal enabled and

                                                                                                        • Enable History Tracking for Picklist Values Not Available

                                                                                                          When I create a custom picklist field in Deals, the "Enable History Tracking for Picklist Values" option is not available in the Edit Properties area of the picklist. When I create a picklist in any other Module, that option is available. Is there a specific reason why this isn't available for fields in the Deals Module?

                                                                                                        • Rich Text For Notes in Zoho CRM

                                                                                                          Hello everyone, As you know, notes are essential for recording information and ensuring smooth communication across your records. With our latest update, you can now use Rich Text formatting to organize and structure your notes more efficiently. By using

                                                                                                        • Creating Payrun summary by fetching values from the employee payruns and adding them

                                                                                                          I am trying to make a processing payrun module. I want on Form load to autofill payrun summary eg Total Deductions, Total employer contributions etc by fetching one value after the other in the employee payrun information. So it should loop through the

                                                                                                        • Introducing parent-child ticketing in Zoho Desk [Early access]

                                                                                                          Hello Zoho Desk users! We have introduced the parent-child ticketing system to help customer service teams ensure efficient resolution of issues involving multiple, related tickets. You can now combine repetitive and interconnected tickets into parent-child

                                                                                                        • Creator - Portal Custom Domain

                                                                                                          I will pay $100 in crypto to anyone who can actually get my Creator Custom Domain to function (actually tell me how you got yours to).  Domain verifies, Nothing. I've been fighting it a week, multiple chats to customer service. Clearly I'm doing something wrong.  Some datapoints Domain name itself unimportant, can be a string of numbers.  I need to know what registrars are working for you because GoDaddy does NOT.  Do I need hosting? I've tried both ways and nothing works.  I pushed through Cloudflare

                                                                                                        • Feature Request - Zoho Books - Add Retainer Invoices to CRM/Books integration

                                                                                                          Hi Books Team, My feature request is to include Retainer Invoices in the finance suite integration with Zoho CRM. This way we will be able to see if retainer invoices have been issued and paid. I have also noticed that when the generate retainer invoice

                                                                                                        • Books <-> CRM synchronisation with custom Fields

                                                                                                          Hello, We are synchronising Books Customers with CRM Accounts. In CRM Accounts I set up last year a "segments" multiselect field shown below In Books, I set up a custom multi-select field with the same value as in the CRM And set up the synchronisation inside Books. Want to synchronise the Books Segments with the CRM Segments, but the later doesn't exist, and another non-existing is there ?! First, I don't understand where the field Segmentation is coming from. Second, I set CRM Segmentation to sync

                                                                                                        • Edit Reconciled Transactions

                                                                                                          I realize transaction amounts and certain accounts cannot be edited easily once reconciled, but when I audit my operational transactions quarterly and at the end of the year sometimes I need to change the expense account for a few transactions. To do

                                                                                                        • Ask the Experts: Five-hour live Q&A session with Zoho WorkDrive product experts

                                                                                                          Have questions about WorkDrive 5.0? Let’s talk! We recently launched Zoho WorkDrive 5.0, packed with powerful updates to help your team work smarter, stay secure, and get more value from your business content. From content-centric workflows and AI-powered

                                                                                                        • Request to Customize Module Bar Placement in New Zoho CRM UI

                                                                                                          Hello Support and Zoho Community, I've been exploring the new UI of Zoho CRM "For Everyone" and have noticed a potential concern for my users. We are accustomed to having the module names displayed across the top, which made navigation more intuitive

                                                                                                        • Sending campaigns from other server

                                                                                                          Hi, Is it possible to send campaigns from another server so customers can see mail direct from our company (Corrata) and not from ZCSend.net? Thanks, Tim

                                                                                                        • Edit a previous reconciliation

                                                                                                          I realized that during my March bank reconciliation, I chose the wrong check to reconcile (they were for the same amount on the same date, I just chose the wrong check to reconcile). So now, the incorrect check is showing as un-reconciled. Is there any way I can edit a previous reconciliation (this is 7 months ago) so I can adjust the check that was reconciled? The amounts are exactly the same and it won't change my ending balance.

                                                                                                        • Restricting Calendar View to Working Hours

                                                                                                          Hi: I'm trying to implement a calendar which displays all of my customer appointments.  Currently, the calendar shows all 24 hours of the day.  Is there a way to restrict the hours to simply the times my business is open? Thanks!

                                                                                                        • Updating task using excel file

                                                                                                          Hi, Is there a way to update existing tasks using excel file import?  Thanks

                                                                                                        • Full Text Customization & Translation in SalesIQ Chat Widget Settings

                                                                                                          Dear Zoho SalesIQ Team, Greetings, We would like to request an important enhancement to the chat widget customization options in Zoho SalesIQ. Current Limitation: At the moment, only some of the text shown in the chat widget is editable or translatable

                                                                                                        • Custom Project View by Project Group

                                                                                                          Hi Zoho Team, I used to have a custom project view which showed all my active projects (not cancelled or completed) and the list was separated into projects groups. Some time ago, possibly a couple of months ago, I began to see all projects even cancelled

                                                                                                        • Unusable due to "server" issues but there's nothing on Zoho or Down Detector saying there's an outage

                                                                                                          I just started the Zoho trial and I cannot do anything because no apps or even the "contact support" will actually load. I tried to create a project but it keeps giving me the error "server is unable to process your request at this time". I tried to load

                                                                                                        • Admin and Dispatcher Users show as Field Technicians in Dispatch Module?

                                                                                                          Hi Zoho, Our Admin and Dispatch user both show up as Fied Technicians / Field Agents in the Dispatch module, but they most certainly should not be assigned to any of the work orders and service appointments. These users are NOT service resources. How

                                                                                                        • Admin and Dispatcher Users show as Field Technicians in Dispatch Module?

                                                                                                          Hi Zoho, Our Admin and Dispatch user both show up as Fied Technicians / Field Agents in the Dispatch module, but they most certainly should not be assigned to any of the work orders and service appointments. These users are NOT service resources. How

                                                                                                        • Making money out of Zoho Sheets - How?

                                                                                                          Hello, Suppose I come up with a brilliant Zoho Sheet that I want to sell to other people, can I do this? How? Thanks.

                                                                                                        • [Important announcement] Zoho Writer will mandate DKIM configuration for automation users

                                                                                                          Hi all, Effective Dec. 31, 2024, configuring DKIM for From addresses will be mandatory to send emails via Zoho Writer. DKIM configuration allows recipient email servers to identify your emails as valid and not spam. Emails sent from domains without DKIM

                                                                                                        • Link Zoho Inventory Sales Order with Zoho Desk Ticket

                                                                                                          I'd like to, in a Zoho Inventory Sales Order, see linked/related Zoho Desk tickets. When I'm in Zoho Desk, I can look up related tickets to the sales order, but I can't seem to do it in the reverse manner (where when I'm in a Zoho Inventroy Sales Order,

                                                                                                        • Email not arriving

                                                                                                          This is now the second time I have had this issue with zoho mail filtering 2FA codes from outside services. Currently the problem is with and example of this email from OpenAI: Delivered-To: david@holidaycoro.com Received-SPF: pass (zohomail.com: domain

                                                                                                        • Don't understand INVALID_REQUEST_METHOD when I try to post up an attachment

                                                                                                          When I make the POST request (using python requests.post() for files): https://www.zohoapis.com/crm/v8/Calls/***************01/Attachments I get this response: r:{ "code": "INVALID_REQUEST_METHOD", "details": {}, "message": "The http request method type

                                                                                                        • Subform edits don't appear in parent record timeline?

                                                                                                          Is it possible to have subform edits (like add row/delete row) appear in the Timeline for parent records? A user can edit a record, only edit the subform, and it doesn't appear in the timeline. Is there a workaround or way that we can show when a user

                                                                                                        • Inquiry Regarding Monitoring ZOHO CRM API Credit Usage

                                                                                                          Hello ZOHO Community, I hope this message finds you well. I have a question regarding monitoring the usage and remaining credits of the ZOHO CRM API. I recently discovered that within ZOHO CRM, by navigating to Settings ⇒ Developer Hub ⇒ APIs & SDKs,

                                                                                                        • Zoho Payroll: Product Updates - June 2025

                                                                                                          This June, we’re taking a giant step forward. One that reflects what we’ve heard from you, the businesses that power economies. For our customers using the latest version of Zoho Payroll (organizations created after Dec 12, 2024) in the United States,

                                                                                                        • Entire notebook that had notes has disappeared

                                                                                                          I don't know how tf this happened. All I did was uninstall and reinstall the mobile app after fixing a bug I had. After I reinstalled the app, everything was synced back except for one folder which had a bunch of notes in it. None of those notes are in

                                                                                                        • View Products (items) in Contact and Company

                                                                                                          Hi, I would like to know if there is option to view all the products (items) from the option example deal from "Win Pipeline" within the the company and contacts section? For instance view option for the products; 1. All products 2. Month-Year 3. Year

                                                                                                        • Contacts Profile

                                                                                                          Is there a way to add a picture to my contacts profile? You have an outline of a person but no way I can see to import a picture.

                                                                                                        • Update subform dropdown field choices - on load workflow

                                                                                                          Hi, I have a "Check In" form that has "Contacts" subform and a "Tickets" subform. When the form is loaded, I want to populate one contact and the number of tickets. I want the "Contact" field in the "Tickets" subform to have the choice of "Contacts."

                                                                                                        • Zoho Signature, "For Demo Purpose Only Powered by Zoho Sign"

                                                                                                          How to disable this text on the documents for signature. "For Demo Purpose Only Powered by Zoho Sign"

                                                                                                        • Salesforce to Zoho One Migration

                                                                                                          HI, I am about to start a migration from Salesforce to Zoho One I would like to know the best practise for this, my current thoughts to the approach is 1) Create fields, modules as required for migrating data 2) migrate Data 3) go live Will this approach

                                                                                                        • Set Custom Icon for Custom Modules in new Zoho CRM UI

                                                                                                        • Kaizen #197: Frequently Asked Questions on GraphQL APIs

                                                                                                          🎊 Nearing 200th Kaizen Post – We want to hear from you! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.

                                                                                                        • Next Page