Cliq Bots - Building conversational bots with a series of questions and user inputs!
We all know how important it is for a bot to manage the conversation flow with a user. And so, here we bring to you the bot context handler! This post introduces the concept of a context and how a chain of questions and user inputs can be achieved through the context.
Simply put, the context allows the bot to ask a series of questions pertaining to a topic of interest. The responses or the user inputs are then collected to perform an action at the end via the context handler. Sounds interesting? Let's jump straight into the working of the bot's context handler!
So how does the bot context handler work?
The bot context handler is designed to handle multiple questions and collect the user responses. That is, a 'context' map has to be defined with the list of questions and their expected responses (as bot suggestions) from the user. This way your bot can easily ask questions to the user and collect all the information required for performing an intended action. The nitty-gritty of this handler is explained on our
help page
Key points about the context handler:
- The context handler allows the bot to build and maintain a conversational flow, more like a dialogue exchange with a series of questions.
- This will be triggered only upon the initiation of the context map.
- Other bot handlers will be triggered to execute only if there is no ongoing context.
- Also, an added advantage of using this handler is, your bot can handle multiple conversation chains smoothly unlike other handlers!
So the context handler for the win!
Get started with a sample use case...
Let's say you are planning on creating a Quiz Bot for your team. A quiz bot that can engage the user by asking questions from a list of topics as suggestions. Once the user selects a topic, the bot will get started with the questions. Once the user answers a question, the answer will be saved followed by initiation of the next question. Take a look at how the context handler can be used in this scenario!
The sample context handler code is given below :
- response = Map();
- if(context_id.matches("QUIZ"))
- {
- categories = {"Movies":11,"Politics":24,"Sports":21};
- if(categories.containKey(answers.get("quiz").get("text")))
- {
- topic = categories.get(answers.get("quiz").get("text"));
- }
- urlresponse = getUrl("https://opentdb.com/api.php?amount=5&category=" + topic + "&type=multiple");
- questions = urlresponse.get("results");
- info questions;
- randomNumbers = (getUrl("https://www.random.org/integers/?num=5&min=0&max=3&col=20&base=10&format=plain&rnd=new")).toList("\t");
- info randomNumbers;
- questionList = list();
- options = {0,1,2,3};
- count = 0;
- for each question in questions
- {
- suggList = list();
- randomNumber = randomNumbers.get(count);
- info randomNumber;
- optionIter = 0;
- for each opt in options.toList()
- {
- if(opt == randomNumber)
- {
- suggList.add({"text":question.get("correct_answer")});
- }
- else
- {
- suggList.add({"text":question.get("incorrect_answers").get(optionIter)});
- optionIter = optionIter + 1;
- }
- }
- questionString = question.get("question");
- questionString = questionString.replaceAll(""","'").replaceAll("'","'");
- q = {"name":"q" + count,"question":questionString,"suggestions":{"list":suggList}};
- questionList.add(q);
- questionList.add({"name":"a" + count,"question":questionString,"value":{"text":question.get("correct_answer")}});
- count = count + 1;
- }
- return {"text":"All the best for the quiz! :victory:","context":{"id":"QuizChallenge","timeout":"600","params":questionList}};
- }
- else if(context_id.equalsIgnoreCase("QuizChallenge"))
- {
- marks = 0;
- q = {0,1,2,3,4};
- str = "";
- for each no in q.toList()
- {
- qno = no + 1;
- userAns = answers.get("q" + no);
- origAns = answers.get("a" + no);
- if(userAns.equalsIgnoreCase(origAns))
- {
- str = str + qno + ". " + origAns.get("text") + "\n";
- marks = marks + 1;
- }
- else
- {
- str = str + qno + ". " + origAns.get("text") + "\n";
- }
- }
- str = str + "Score : " + marks + " / 5\n";
- quotes = {"5":"You're awesome!","4":"Great","3":"Good!","2":"Ok!","1":"Try again!","0":"Better luck next time!"};
- str = str + quotes.get("" + marks);
- return {"text":str};
- }
- return response;
Here's the message handler code :
- response = Map();
- if(message.containsIgnoreCase("Quotes"))
- {
- url = getUrl("https://talaikis.com/api/quotes/random/");
- quote = url.toMap();
- response = {"text":quote.get("quote"),"card":{"theme":"prompt","title":"Here's a quote for you by " + quote.get("author") + " :smile!:"}};
- }
- else if(message.containsIgnoreCase("Quiz"))
- {
- context = {"id":"QUIZ","timeout":"300","params":{{"name":"quiz","question":"Well, let us get started by choosing the category! Shall we? :grinning:","suggestions":{"list":{{"text":"Movies"},{"text":"Politics"},{"text":"Sports"}}}}}};
- response.put("context",context);
- }
- else
- {
- response = {"text":"Hi! I am Cupcake, your not so human friend. My motto in life is to stay happy always and I try to make everyone else happy too! :happy!: By just being myself. I am super cute. Just try asking me something, will you?","suggestions":{"list":{{"text":"Motivational Quotes"},{"text":"Quiz"}}}};
- }
- return response;
Check out this video for the working of the above given example!
We hope the context handler gave you an idea of how easily bot conversations can be framed! Let us know how this post helped you in the comments.
Best,
Manasa
Cliq
Access your files securely from anywhere
Centralize Knowledge. Transform Learning.
All-in-one knowledge management and training platform for your employees and customers.
New to Zoho Recruit?
Zoho Developer Community
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
Manasa Manogaran
Sticky Posts
Automating Employee Birthday Notifications in Zoho Cliq
Have you ever missed a birthday and felt like the office Grinch? Fear not, the Cliq Developer Platform has got your back! With Zoho Cliq's Schedulers, you can be the office party-cipant who never forgets a single cake, balloon, or awkward rendition ofAutomate attendance tracking with Zoho Cliq Developer Platform
I wish remote work were permanently mandated so we could join work calls from a movie theatre or even while skydiving! But wait, it's time to wake up! The alarm has snoozed twice, and your team has already logged on for the day. Keeping tabs on attendanceCustomer payment alerts in Zoho Cliq
For businesses that depend on cash flow, payment updates are essential for operational decision-making and go beyond simple accounting entries. The sales team needs to be notified when invoices are cleared so that upcoming orders can be released. In contrast,Accelerate Github code reviews with Zoho Cliq Platform's link handlers
Code reviews are critical, and they can get buried in conversations or lost when using multiple tools. With the Cliq Platform's link handlers, let's transform shared Github pull request links into interactive, real-time code reviews on channels. ShareApp Spotlight : PagerDuty for Zoho Cliq
App Spotlight brings you hand-picked apps to enhance the power of your Zoho apps and tools. Visit the Zoho Marketplace to explore all of our apps, integrations, and extensions. In today's fast-paced world, seizing every moment is essential for operational
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
Nederlandse Hulpbronnen
ご検討中の方
Recent Topics
filter on sheets mobile (iOS, iPadOS) does not work
I have this issue on every spreadsheet, whether imported or created natively in Zoho Sheets. I can use on desktop without issue: desktop screenshot on iOS the filter dropdowns are not there and there is no way to add them mobile iPadOS looks the same【Zoho CRM】商談タブへのデータインポート
Zoho使用前にエクセルで管理していた商談情報を、Zoho一括管理のため、商談タブにインポートしたいのですが、お客さまの氏名だけが紐づけられませんでした。 「Zoho CRMにインポートする項目を関連付ける」のところが画像のようになっています。 （弊社では、「姓」を「★個人データ名」という項目名に変更し、フルネームを入れて使用しています。） どのようにしたら氏名をインポートできるかご存じの方がいらっしゃいましたら、ご教示いただきたく、よろしくお願いいたします。 （投稿先が間違っていましたらご指Canva Integration
Hello! As many marketing departments are streamlining their teams, many have begun utilizing Canva for all design mockups and approvals prior to its integration into Marketing automation software. While Zoho Social has this integration already accomplished,Can't edit Segments
Happening with 2 different Zoho One environments, in different browsers. Please fix.Transfer ownership of files and folders in My Folders
People work together as a team to achieve organizational goals and objectives. In an organization, there may be situations when someone leaves unexpectedly or is no longer available. This can put their team in a difficult position, especially if thereFounders using Zoho — are you leveraging Zoho Campaigns + Zoho Social for thought leadership… or just sending emails?
I’ve noticed something interesting in the Zoho ecosystem. Many founders use Zoho Campaigns and Zoho Social for basic marketing—newsletters, scheduled posts, and announcements. But very few are using these tools strategically to: • Position themselvesConsumer Financing
Does Zoho currently have a payment gateway (such as Stripe, Square, etc) which offers financing for customers? So, let's say the estimate we give the customer is greater than what they can afford at the time, but we can sell the service now, letting themSubform edits don't appear in parent record timeline?
Is it possible to have subform edits (like add row/delete row) appear in the Timeline for parent records? A user can edit a record, only edit the subform, and it doesn't appear in the timeline. Is there a workaround or way that we can show when a userZoho CRM - Option to create Follow-Up Task
When completing a Zoho CRM Task, it would be very helpful if there was an option to "Complete and Create Follow-Up Task" in the pop-up which appears. It could clone the task you are closing and then show it on the screen in edit mode, all the user wouldDeluge function to copy parent record file upload field to child record file upload field
I'm stuck trying to write a deluge function that is triggered via automation in child record "Appointments," confirms if a file is in file upload "Report" field of parent "Contacts" record via Contacts lookup field "Contact_Name". If no file is in parentMake panel configuration interface wider
Hi there, The same way you changed the custom function editor's interface wider, it would be nice to be able to edit panels in pages using the full width of the screen rather than the currently max-width: 1368px. Is there a reason for having the configuration panel not taking the full width? Its impossible at this width to edit panels that have a lot of elements. Please change it to 100% so we can better edit the layouts. Thanks! B.Image Compression Options
Much better if we have level of options to compress the image [20%, 40%...] We are dealing with service reports daily that has before and after photos (image field)- the file size too large and one thing, the current limit is 10mb or 15mb for reportHow to hide or archive a blog post temporarily in Zoho commerce website builder?
I would like to temporarily hide or archive a blog post in zoho commerce website builder so that it doesnt appear on my website till I enable it again. I tried to look for this option but could not find it. It only allows me to permanently delete a blogHow to mix different types of inputs (such as dropdown list and textbox)
Hi, I'm creating a form called "Room Reservations" for a company. I created a "table" using "Matrix Choice". I created "Room 1", "Room 2" and "Room 3" with the "Questions". I would then like to create two columns with the "Answers", one called "Department"How to Convert NSF to PST Format Effortlessly? - SYSessential
It is highly recommended to obtain the error-free solution of the SYSessential NSF to PST converter to convert NSF files from Lotus Notes. Using this professional software, it becomes easier to convert all NSF database items, including emails, journals,Zoho Commerce - Poor Features Set for Blogging
Hi Zoho Commerce team, I'm sure you will have noticed that I have been asking many questions about the Blogs feature in Commerce. I thought that it would be useful if I share my feedback in a constructive way, to highlight the areas which I feel needPass shipping info to payment gateway Zoho Books to Authorize.net
For some reason the integration from Zoho books to Authorize.net does not pass the shipping address. Authorize.net is ready to receive it, but zoho books does not send itMassive Zoho Books failure
We have not received any communication or notification from Zoho, but we have detected that Zoho Books is not working for all our users. We cannot access or use Zoho Books. This is critical. We are trying to contact Zoho on the Spain telephone number,Does the Customer “Company Name” field appear anywhere in the Zoho Books UI outside of PDFs?
Hi everyone, I’m trying to understand how the Company Name field is actually used in Zoho Books. There is a Company Name field on the customer record, but when viewing transactions like a Sales Order in the normal UI (non-PDF view), that field doesn’tEmail outbox is now available in the sandbox
Hello all! Testing emails without visibility has always been a blind spot in the sandbox. With the new Outbox, that gap is closed. You can now view and verify every email triggered from your sandbox, whether it’s through workflows, approvals, or massLooking For Recruit Developer
Hi everyone, I am looking for a Zoho Certified Developer to assist with a development project for MetalXpert. We are building a software system designed to bridge the gap between a candidate mobile app and an employer web portal using Zoho Recruit assales IQ issue on website
i integrated the zoho sales IQ code on the website but it is comming in distroted form i am sharing the screenshot below the website is bulit in wix platformDeprecation of the Zoho OAuth connector
Hello everyone, At Zoho, we continuously evaluate our integrations to ensure they meet the highest standards of security, reliability, and compliance. As part of these ongoing efforts, we've made the decision to deprecate the Zoho OAuth default connectorI need to know the IP address of ZOHO CRM.
The link below is the IP address for Analytics, do you have CRM's? IP address for Analytics I would like to know the IP address of ZOHO CRM to allow communication as the API server I am developing is also run from CRM. Moderation Update: The post belowImportant Update: Google Ads & YouTube Ads API Migration
To maintain platform performance and align with Google's newest requirements, we are updating the Google Ads and YouTube Ads integrations by migrating from API v19 to the newer v22, before the official deprecation of v19 on February 11, 2026. Reference:Zoho recruit's blueprint configuration is not functioning as mapped
Current Status: Zoho Blueprint is not functioning as configured. Issue: We are moving a Candidate status in Zoho Recruit "for active file" but we encountered: "Status cannot be changed for records involved in Blueprint." This happens to various clientBlocklist candidates in Zoho Recruit
We’re introducing Block Candidate, which helps recruiters to permanently restrict a candidate from applying to current/future job openings. Once the candidate is blocked, they will no longer be able to participate in the recruitment process. This willAdmin asked me for Backend Details when I wanted to verify my ZeptoMail Account
Please provide the backend details where you will be adding the SMTP/API information of ZeptoMail Who knows what this means?Zoho Desk - Upsert Ticket
Hi Desk Team, It is common to request more information from end-users. Using forms is a great way to ensure all the required information is collected. It would be great if there were an "upsert" option on the Zoho Form -> Zoho Desk integration which wouldAll new Address Field in Zoho CRM: maintain structured and accurate address inputs
The address field will be available exclusively for IN DC users. We'll keep you updated on the DC-specific rollout soon. It's currently available for all new sign-ups and for existing Zoho CRM orgs which are in the Professional edition. Latest updateClient Side Scripts for Meetings Module
Will zoho please add client side scripting support to the meetings module? Our workflow requires most meeting details have a specific format to work with other software we have. So we rely on a custom function to auto fill certain things. We currentlyIntroducing Multiple Sandbox Types and Support for Module's Data Population
Register here for the upcoming Focus Group webinar on Multiple Sandbox | Help documentation to learn more about the new enhancements Hello everyone, Sandbox in CRM is a testing environment for users to create and test new configurations like workflowCreator Offline
We had online access setup and working on our iphones. We have just set it up on an 'Android Tablet' and it is not downloading all the images? We use it to show customers our catalogue. Any ideas. Offline components all setup on both devicesUpdated font library: New font styles and custom font options in Zoho Sheet
Zoho Sheet's font library now supports 500+ font styles in 60+ languages! The updated font library is stacked with new font styles, and some of the previously available font styles have been replaced with equivalent options. There are two ways you canEnable or disable any Field Rule!
Hello Zoho Forms Community, We are excited to announce a powerful new enhancement to Field Rules that gives you greater control and flexibility in managing your form logic! Previously, if you wanted to temporarily deactivate a field rule, you had twoMarketing Tip #20: Increase traffic with strong meta titles and descriptions
Meta titles and descriptions are what people see first on search results before they ever click through to your website. If your pages use generic titles or basic descriptions, you miss the chance to stand out, and search engines may not know which pageKanban view on Zoho CRM mobile app!
What is Kanban? The name doesn't sound English, right? Yes, Kanban is a Japanese word which means 'Card you can see'. As per the meaning, Kanban in CRM is a type of list view in which the records will be displayed in cards and categorized under the givenNot able to delete a QC nor able to revert or create a cycle of manufacturing for QC failed Jobs
Not able to delete a QC nor able to revert or create a cycle of manufacturing for QC failed JobsDheeraj Sudan and Meenu Hinduja-How do I customize Zoho apps to suit my needs?
Hi Everyone, I'm Meenu Hinduja and my husband Dheeraj Sudan, run a business. I’m looking to tweak a few things to fit my needs, and I’d love to hear what customizations others have done. Any tips or examples would be super helpful! Regards Dheeraj Sudanis there any way to change the "chat with us now" to custom message?
is there any way to change the "chat with us now" to custom message? I want to change this textNext Page