Cliq - no notifications when not in app

Cliq - no notifications when not in app

Hello Zoho team,

I use Cliq on my iPhone 5s (model ME305LL/A) with iOS 12.1.2. If I the app is open, I get banner notifications. But if I have the app closed or my screen is locked, I don't receive any push notifications (neither "lock screen" nor "notification center"). I have extensively checked my settings both within the Cliq app itself and on my iPhone for the Cliq app, and all notification types are enabled. I've also looked into battery and privacy settings on my iPhone, including apps' background data fetching, and everything I can find is enabled. I've tried resetting them, logging in and out, and restarting my iPhone. This problem persists, and it's been an issue for at least the last few months, quite possibly longer.

I've noticed a number of other topics related to this for both Android and iOS, but they all suggest the issue is resolved, which it obviously is not for me.

Thanks in advance for any help!

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                                                            • No longer get Cliq notifications on phone if app not started

                                                              On Android, I used to get notifications on my phone whether I was in the app, or it was started. Then about a month ago, I stopped seeing notifications on my phone UNLESS I had already started the app. So if I reboot my phone, and never start the app,


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