Community Round-up: 2019

Community Round-up: 2019



We've just entered a brand new year and it feels like the right time to take a moment and thank you all for being an integral part of this community. It was quite an eventful year and to get a sense of just how much happened, let's look back at the year that was. 
  • 1222 new users visited our community page last year - let's make them feel welcome so their numbers keep growing!
  • We made 51 significant announcements. This included major feature releases like:
    • New channels for support: 3CX, Exotel, Ubity
    • Integrations with popular CRM tools: Salesforce, Pipedrive, Hubspot
    • Multi-lingual support for your customers: Unbabel, Google Translate
    • Real-time customer support: GoToMeeting, Team Viewer, Zoom Video Communications, Skype
    • Integrations for better collaboration: Zapier, MS Teams, Intercom, Trello, Asana
  • 9 Ask the Expert sessions were held with Zoho Desk customers and our in-house product experts as panelists. Here are links to some of our most viewed sessions: 
  • We opened a room in the Support Driven Slack community to discuss and grow with fellow Zoho Desk Customers and customer support agents from around the world with #u-zoho-desk
  • We created a Beta Community for customers and received almost 450 requests!
  • The first ever Zoho Desk Community meet-up was held in India and Canada -- may there be many more.
  • We saw some of our community members help each other, sharing knowledge and experience. Here's a cheerful shout out to few of our top contributors for this year:
  • For the patience and commitment to answering customer queries, I want to extend my appreciation to our support pros: 
If the last year is an indication of what's to come, we're heading into an eventful decade with lots to share and learn together. As we step into a new decade, let's reiterate our willingness to connect and grow together with Zoho Desk.

Here's to good fortune and fruitful interactions in 2020!

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                                          • Zoho Desk Virtual Meetup: US Central, October 5 - 7, 2021

                                            After the interactive Virtual Meetups in the other regions, we are starting with the US Central and Midwest regions from October 5 to October 7, 2021. The dates for other regions will be announced soon.  At this event, we will explore the topics which

                                          • Register for Zoho Desk Beta Community

                                            With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our features

                                          • Ask the Experts 10: A 5-hour online Q&A on Zoho Desk Best Practices

                                            Welcome to Zoho Desk's Ask the Experts session! This is a monthly discussion on our  forums; wherein a panel of experts will take on questions  specific to topics related to Zoho Desk. The panel will be available for a 5-hour period and will answer any questions posted here.   Let's begin the year learning some best practices from our experts. In this month's ATE we are opening the floor to questions on how to use Zoho Desk the best way.  If you have a business use case but not sure if Workflow is

                                          • Share your Zoho Desk story with us!

                                            Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge. 

                                          • Ask the Experts 7: A 5-hour online Q&A on Telephony and Call Module

                                            Welcome to Ask the Experts session! This is a monthly discussion in forums; each session, a panel of experts will take questions on specific topics related to Zoho Desk. The panel will be available for a 5-hour period and answer any questions posted here. In this month's Ask the Experts, we will take questions on everything related to Telephony and the Call Module in Zoho Desk. We will discuss the following aspects:  Integration with different Telephony vendors Routing calls to agents Converting


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