Community Round-up: 2019

We've just entered a brand new year and it feels like the right time to take a moment and thank you all for being an integral part of this community. It was quite an eventful year and to get a sense of just how much happened, let's look back at the year that was.

1222 new users visited our community page last year - let's make them feel welcome so their numbers keep growing!
We made 51 significant announcements. This included major feature releases like:

New channels for support: 3CX, Exotel, Ubity
Integrations with popular CRM tools: Salesforce, Pipedrive, Hubspot
Multi-lingual support for your customers: Unbabel, Google Translate
Real-time customer support: GoToMeeting, Team Viewer, Zoom Video Communications, Skype
Integrations for better collaboration: Zapier, MS Teams, Intercom, Trello, Asana

9 Ask the Expert sessions were held with Zoho Desk customers and our in-house product experts as panelists. Here are links to some of our most viewed sessions:

We opened a room in the Support Driven Slack community to discuss and grow with fellow Zoho Desk Customers and customer support agents from around the world with #u-zoho-desk
We created a Beta Community for customers and received almost 450 requests!
The first ever Zoho Desk Community meet-up was held in India and Canada -- may there be many more.
We saw some of our community members help each other, sharing knowledge and experience. Here's a cheerful shout out to few of our top contributors for this year:

For the patience and commitment to answering customer queries, I want to extend my appreciation to our support pros:

If the last year is an indication of what's to come, we're heading into an eventful decade with lots to share and learn together. As we step into a new decade, let's reiterate our willingness to connect and grow together with Zoho Desk.

Here's to good fortune and fruitful interactions in 2020!

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