Community Round-up: 2019
We've just entered a brand new year and it feels like the right time to take a moment and thank you all for being an integral part of this community. It was quite an eventful year and to get a sense of just how much happened, let's look back at the year that was.
- 1222 new users visited our community page last year - let's make them feel welcome so their numbers keep growing!
- We made 51 significant announcements. This included major feature releases like:
- New channels for support: 3CX, Exotel, Ubity
- Integrations with popular CRM tools: Salesforce, Pipedrive, Hubspot
- Multi-lingual support for your customers: Unbabel, Google Translate
- Real-time customer support: GoToMeeting, Team Viewer, Zoom Video Communications, Skype
- Integrations for better collaboration: Zapier, MS Teams, Intercom, Trello, Asana
- 9 Ask the Expert sessions were held with Zoho Desk customers and our in-house product experts as panelists. Here are links to some of our most viewed sessions:
- We opened a room in the Support Driven Slack community to discuss and grow with fellow Zoho Desk Customers and customer support agents from around the world with #u-zoho-desk
- We created a Beta Community for customers and received almost 450 requests!
- The first ever Zoho Desk Community meet-up was held in India and Canada -- may there be many more.
- We saw some of our community members help each other, sharing knowledge and experience. Here's a cheerful shout out to few of our top contributors for this year:
- For the patience and commitment to answering customer queries, I want to extend my appreciation to our support pros:
If the last year is an indication of what's to come, we're heading into an eventful decade with lots to share and learn together. As we step into a new decade, let's reiterate our willingness to connect and grow together with Zoho Desk.
Here's to good fortune and fruitful interactions in 2020!
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Chinmayee Mishra
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Register for Zoho Desk Beta Community
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Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge.Tip #1: Learn to pick the right channels
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Hello everyone! Though we have been here for a while, it’s time to formally establish the Zoho Desk Community; we’re really happy to have you all here! This can be the place where you take a moment to introduce yourself to the rest of the community. We’d love to hear all about you, what you do, what company or industry you work for, how you use Zoho Desk and anything else that you will like to share! Here’s a little about me. I am Chinmayee. I have been associated with Zoho since 2014. I joined hereWebinar 1: Blueprint for Customer Service
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