Create a Scheduled Task

Create a Scheduled Task

Is there a way in Zoho Desk to allow a ticket to be closed and re-open at a set time. 

Use Case: We have a client being onboarded and they an event that needs to be circled back to in 30 days. Can I create a notification for my team that allows the ticket to appear in the queue at a date and time set by myself?

Example: Ticket#11XX11 is created and in the queue. It requests for a user account to be created. This account doesn't get activated until 30 days later. Can I make the ticket reappear in the queue 30 days later without having to dig back 30 days or searching by ticket number to get to it?

If so, can someone please enlighten me on how to do this? Currently the Activity>Task system does not accommodate this need as it doesn't allow the ticket to be reentered in the queue 30 days later with current date/time meta data.

Thanks

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