Create Contract API Endpoint Unclear "inputfields" Requirements

Create Contract API Endpoint Unclear "inputfields" Requirements

Hello,

I'm trying to create a Deluge function that accepts inputs from a form in Zoho Creator and creates a barebones contract of a given type. See below for the current code, cleaned of authentication information.
  2. // Fetch form data
  3. // Hidden field
  4. client_name = input.Client_Name;
  5. if(client_name == null || client_name == "")
  6. {
  7. client_name = "Testing Client";
  8. }
  9. // Dropdown field
  10. contract_type = input.Contract_Type;
  11. // Single line field
  12. title = input.Title;
  13. // Multi-line field
  14. description = input.Description;
  15. // Dropdown field
  16. signer_name = input.Signer_Name;
  17. //
  18. // Define the access token and refresh token
  19. accessToken = "ACCESS_TOKEN";
  20. refreshToken = "REFRESH_TOKEN";
  21. //
  22. // Define headers for token refresh request
  23. tokenRefreshHeaders = Map();
  24. tokenRefreshHeaders.put("Content-Type","application/x-www-form-urlencoded");
  25. tokenRefreshParameters = Map();
  26. tokenRefreshParameters.put("grant_type","refresh_token");
  27. tokenRefreshParameters.put("client_id","CLIENT_ID");
  28. tokenRefreshParameters.put("client_secret","CLIENT_SECRET");
  29. tokenRefreshParameters.put("refresh_token",refreshToken);
  30. //
  31. // Refresh the access token
  32. response = invokeurl
  33. [
  34. url :"https://accounts.zoho.com/oauth/v2/token"
  35. type :POST
  36. parameters:tokenRefreshParameters
  37. headers:tokenRefreshHeaders
  38. ];
  39. if(response.get("access_token") != null)
  40. {
  41. accessToken = response.get("access_token");
  42. }
  43. //
  44. // Define headers for Zoho Contracts API request
  45. contractsHeaders = Map();
  46. contractsHeaders.put("Authorization","Zoho-oauthtoken " + accessToken);
  47. contractsHeaders.put("Content-Type","application/json");
  48. //
  49. // Prepare contract data
  50. contract_type = lower(replaceAll(contract_type," ","-"));
  51. client_name = lower(replaceAll(client_name," ","-"));
  52. signerNameContainsTitle = signer_name.containsIgnoreCase(". ");
  53. signerFirstSpace = signer_name.find(" ");
  54. if(signerNameContainsTitle)
  55. {
  56. signerTitle = signer_name.left(signerFirstSpace);
  57. signerFullName = signer_name.remove(signerTitle).trim();
  58. signerFirstSpace = signerFullName.find(" ");
  59. signerFirstName = signerFullName.left(signerFirstSpace);
  60. signerLastName = signerFullName.remove(signerFirstName).trim();
  61. }
  62. else
  63. {
  64. signerFirstName = signer_name.left(signerFirstSpace);
  65. signerLastName = signer_name.remove(signerFirstName).trim();
  66. }
  67. signer_record = zoho.crm.searchRecords("Contacts","(First_Name:equals:" + signerFirstName + ") and (Last_Name:equals:" + signerLastName + ")");
  68. signer_email = signer_record.get(0).get("Email");
  69. //
  70. // Create nested maps/lists in the structure of the contracts API JSON
  71. contractDataMap = Map();
  72. contractDataMap.put("source",1);
  73. inputFieldsList = List();
  74. contractTypeInputFieldMap = Map();
  75. contractTypeInputFieldMap.put("metaApiName","contract-type");
  76. contractTypeInputsList = List();
  77. contractTypeInput = Map();
  78. contractTypeInput.put("inputApiName","contract-type");
  79. contractTypeInput.put("inputValue","non-disclosure-agreement");
  80. contractTypeInputsList.add(contractTypeInput);
  81. contractTypeInputFieldMap.put("inputs",contractTypeInputsList);
  82. inputFieldsList.add(contractTypeInputFieldMap);
  83. titleInputFieldMap = Map();
  84. titleInputFieldMap.put("metaApiName","title");
  85. titleInputsList = List();
  86. titleInput = Map();
  87. titleInput.put("inputApiName","title");
  88. titleInput.put("inputValue",title);
  89. titleInputsList.add(titleInput);
  90. titleInputFieldMap.put("inputs",titleInputsList);
  91. inputFieldsList.add(titleInputFieldMap);
  92. descriptionInputFieldMap = Map();
  93. descriptionInputFieldMap.put("metaApiName","description");
  94. descriptionInputsList = List();
  95. descriptionInput = Map();
  96. descriptionInput.put("inputApiName","description");
  97. descriptionInput.put("inputValue",description);
  98. descriptionInputsList.add(descriptionInput);
  99. descriptionInputFieldMap.put("inputs",descriptionInputsList);
  100. inputFieldsList.add(descriptionInputFieldMap);
  101. requesterNameInputFieldMap = Map();
  102. requesterNameInputFieldMap.put("metaApiName","requester-name");
  103. requesterNameInputsList = List();
  104. requesterNameInput = Map();
  105. requesterNameInput.put("inputApiName","requester-name");
  106. requesterNameInput.put("inputValue","Tom Rismeyer");
  107. requesterNameInputsList.add(requesterNameInput);
  108. requesterNameInputFieldMap.put("inputs",requesterNameInputsList);
  109. inputFieldsList.add(requesterNameInputFieldMap);
  110. requesterDepartmentInputFieldMap = Map();
  111. requesterDepartmentInputFieldMap.put("metaApiName","requester-department");
  112. requesterDepartmentInputsList = List();
  113. requesterDepartmentInput = Map();
  114. requesterDepartmentInput.put("inputApiName","requester-department");
  115. requesterDepartmentInput.put("inputValue","sales");
  116. requesterDepartmentInputsList.add(requesterDepartmentInput);
  117. requesterDepartmentInputFieldMap.put("inputs",requesterDepartmentInputsList);
  118. inputFieldsList.add(requesterDepartmentInputFieldMap);
  119. partyBNameInputFieldMap = Map();
  120. partyBNameInputFieldMap.put("metaApiName","party-b-name");
  121. partyBNameInputsList = List();
  122. partyBNameInput = Map();
  123. partyBNameInput.put("inputApiName","party-b-name");
  124. partyBNameInput.put("inputValue","guy-mcnobody);
  125. partyBNameInputsList.add(partyBNameInput);
  126. partyBNameInputFieldMap.put("inputs",partyBNameInputsList);
  127. inputFieldsList.add(partyBNameInputFieldMap);
  128. counterpartyPrimaryContactInputFieldMap = Map();
  129. counterpartyPrimaryContactInputFieldMap.put("metaApiName","counterparty-primary-contact");
  130. counterpartyPrimaryContactInputsList = List();
  131. counterpartyPrimaryContactInput = Map();
  132. counterpartyPrimaryContactInput.put("inputApiName","party-b-primary-contact-name");
  133. counterpartyPrimaryContactInput.put("inputValue",signer_email);
  134. counterpartyPrimaryContactInputsList.add(counterpartyPrimaryContactInput);
  135. counterpartyPrimaryContactInputFieldMap.put("inputs",counterpartyPrimaryContactInputsList);
  136. inputFieldsList.add(counterpartyPrimaryContactInputFieldMap);
  137. contractTermInputFieldMap = Map();
  138. contractTermInputFieldMap.put("metaApiName","contract-term");
  139. contractTermInputsList = List();
  140. contractTermInput = Map();
  141. contractTermInput.put("inputApiName","contract-term");
  142. contractTermInput.put("inputValue",false);
  143. contractTermInputsList.add(contractTermInput);
  144. contractTermInputFieldMap.put("inputs",contractTermInputsList);
  145. inputFieldsList.add(contractTermInputFieldMap);
  146. contractEffectiveDateInputFieldMap = Map();
  147. contractEffectiveDateInputFieldMap.put("metaApiName","contract-effective-date");
  148. contractEffectiveDateInputsList = List();
  149. contractEffectiveDateInput = Map();
  150. contractEffectiveDateInput.put("inputApiName","contract-effective-date");
  151. contractEffectiveDateInput.put("inputValue",1);
  152. contractEffectiveDateInputsList.add(contractEffectiveDateInput);
  153. contractEffectiveDateInputFieldMap.put("inputs",contractEffectiveDateInputsList);
  154. inputFieldsList.add(contractEffectiveDateInputFieldMap);
  155. renewalTypeInputFieldMap = Map();
  156. renewalTypeInputFieldMap.put("metaApiName","renewal-type");
  157. renewalTypeInputsList = List();
  158. renewalTypeInput = Map();
  159. renewalTypeInput.put("inputApiName","renewal-type");
  160. renewalTypeInput.put("inputValue",1);
  161. renewalTypeInputsList.add(renewalTypeInput);
  162. renewalTypeInputFieldMap.put("inputs",renewalTypeInputsList);
  163. inputFieldsList.add(renewalTypeInputFieldMap);
  164. contractDataMap.put("inputfields",inputFieldsList);
  165. //
  166. // Create the contract in Zoho Contracts
  167. response = invokeurl
  168. [
  169. url :"https://contracts.zoho.com/api/v1/contracts"
  170. type :POST
  171. parameters:contractDataMap
  172. headers:contractsHeaders
  173. ];
  174. if(response.get("code") == 201)
  175. {
  176. alert "Contract created successfully";
  177. }
  178. else
  179. {
  180. alert "Error in creating contract: " + response.toString();
  181. cancel submit;
  182. }

Here is the resulting JSON per logging:
  2. {
  3.   "source": 1,
  4.   "inputfields": [
  5.     {
  6.       "metaApiName": "contract-type",
  7.       "inputs": [
  8.         {
  9.           "inputApiName": "contract-type",
  10.           "inputValue": "non-disclosure-agreement"
  11.         }
  12.       ]
  13.     },
  14.     {
  15.       "metaApiName": "title",
  16.       "inputs": [
  17.         {
  18.           "inputApiName": "title",
  19.           "inputValue": "Test title"
  20.         }
  21.       ]
  22.     },
  23.     {
  24.       "metaApiName": "description",
  25.       "inputs": [
  26.         {
  27.           "inputApiName": "description",
  28.           "inputValue": ""
  29.         }
  30.       ]
  31.     },
  32.     {
  33.       "metaApiName": "requester-name",
  34.       "inputs": [
  35.         {
  36.           "inputApiName": "requester-name",
  37.           "inputValue": "Tom Rismeyer"
  38.         }
  39.       ]
  40.     },
  41.     {
  42.       "metaApiName": "requester-department",
  43.       "inputs": [
  44.         {
  45.           "inputApiName": "requester-department",
  46.           "inputValue": "sales"
  47.         }
  48.       ]
  49.     },
  50.     {
  51.       "metaApiName": "party-b-name",
  52.       "inputs": [
  53.         {
  54.           "inputApiName": "party-b-name",
  55.           "inputValue": "guy-mcnobody"
  56.         }
  57.       ]
  58.     },
  59.     {
  60.       "metaApiName": "counterparty-primary-contact",
  61.       "inputs": [
  62.         {
  63.           "inputApiName": "party-b-primary-contact-name",
  64.           "inputValue": "contact@mail.com"
  65.         }
  66.       ]
  67.     },
  68.     {
  69.       "metaApiName": "contract-term",
  70.       "inputs": [
  71.         {
  72.           "inputApiName": "contract-term",
  73.           "inputValue": false
  74.         }
  75.       ]
  76.     },
  77.     {
  78.       "metaApiName": "contract-effective-date",
  79.       "inputs": [
  80.         {
  81.           "inputApiName": "contract-effective-date",
  82.           "inputValue": 1
  83.         }
  84.       ]
  85.     },
  86.     {
  87.       "metaApiName": "renewal-type",
  88.       "inputs": [
  89.         {
  90.           "inputApiName": "renewal-type",
  91.           "inputValue": 1
  92.         }
  93.       ]
  94.     }
  95.   ]
  96. }

I'm getting this error when I submit the form, triggering the deluge function:

  1. Error in creating contract: {"Errors":{"ErrorCode":"ZSEC-JSON_PARSE_ERROR","ErrorMessage":"Sorry, unable to complete your action due to an unknown error. Please try again.","APIErrorMessage":"JSON_PARSE_ERROR"}}

The error message is not very helpful, as it does not specify where it has an issue when parsing the JSON. The API documentation does not specify which fields are required for the Create Contract Endpoint, so I'm either left posting here to request more info, or to just tinker with different combinations of fields included and excluded, so I'm posting here. Can anybody help determine exactly which fields I'm missing, using incorrectly, or other issues with the JSON?

    Access your files securely from anywhere






                      Zoho Campaigns Resources


                            Zoho Developer Community



                                Bootcamp
                                Community
                                Pricing
                                Webinars
                                What's New
                                Integrations
                                Contact Support
                                Contact Sales

                                  Zoho Survey Resources
                                    Features
                                    Survey Templates
                                    Integrations
                                    Community
                                    iOS Mobile Surveys
                                    Pricing
                                    Android Mobile Surveys
                                    Insurvey Blogs
                                    Insight Blogs
                                    Tips & Tricks





                                                Latest Feature Updates
                                                  What's New in Zoho Desk

                                                  Use cases

                                                  Make the most of Zoho Desk with the use cases.

                                                   
                                                    

                                                  eBooks

                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho Desk.

                                                   
                                                    

                                                  Videos

                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho Desk.

                                                   
                                                    

                                                  Webinar

                                                  Sign up for our webinars and learn the Zoho Desk basics, from customization to automation and more

                                                   
                                                    
                                                  What's New in Zoho Desk

                                                  • Desk Community Learning Series


                                                  • Meetups


                                                  • Ask the Experts


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner





                                                      Zoho SalesIQ Resources


                                                            Manage your brands on social media
                                                            Access Zoho Social

                                                              Zoho Pagesense Resources


                                                                  Zoho TeamInbox Resources

                                                                    Zoho DataPrep Resources


                                                                      Zoho CRM Plus Resources

                                                                        Zoho Books Resources


                                                                          Zoho Subscriptions Resources

                                                                            Zoho Projects Resources


                                                                              Zoho Sprints Resources


                                                                                Qntrl Resources


                                                                                  Zoho Creator Resources



                                                                                      Zoho CRM Resources

                                                                                      • CRM Community Learning Series

                                                                                        CRM Community Learning Series


                                                                                      • Kaizen

                                                                                        Kaizen

                                                                                      • Functions

                                                                                        Functions

                                                                                      • Meetups

                                                                                        Meetups

                                                                                      • Kbase

                                                                                        Kbase

                                                                                      • Resources

                                                                                        Resources

                                                                                      • Digest

                                                                                        Digest

                                                                                      • CRM Marketplace

                                                                                        CRM Marketplace

                                                                                      • MVP Corner

                                                                                        MVP Corner






                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now


                                                                                            Zoho Show Resources


                                                                                              Zoho Writer Writer

                                                                                              Get Started. Write Away!

                                                                                              Writer is a powerful online word processor, designed for collaborative work.

                                                                                                Zoho CRM コンテンツ








                                                                                                  Nederlandse Hulpbronnen


                                                                                                      ご検討中の方




                                                                                                            • Recent Topics

                                                                                                            • Adding Chargebee as a Data Connector

                                                                                                              Is it possible to get Chargebee added as a Zoho Analytics data connector?

                                                                                                            • Delete commerce website

                                                                                                              I need to delete a commerce website, but the only option is to click on settings, REQUEST DELETE, choose an urgency notice, add a message....AND THEN nothing, no way to send the request. Why is nothing simple!?!?!  I just want to delete the store.  The

                                                                                                            • Adding external users to Zoho Social under Zoho ONE licence - how to best achieve this

                                                                                                              My client has a small business, and we are looking to implementing Zoho ONE with a single flexible user licence as that is all they really need and offers the best pricing for the range of modules we eventually wish to set them up with, one of which will

                                                                                                            • Has anyone built a custom AI support agent inside Zoho (SalesIQ/Zobot)?

                                                                                                              Hi all, I’ve been experimenting with building my own AI support assistant and wanted to see if anyone here has tackled something similar within Zoho. Right now, I’ve set up a Retrieval-Augmented Generation (RAG) pipeline outside of Zoho using FAISS. It

                                                                                                            • This mobile number has been marked spam. Please contact support.

                                                                                                              Problem Description: One of our sales agents in our organization is unable to sign in to Zoho Mail. When attempting to log in, the following message appears: This mobile number has been marked as spam. Please contact support at as@zohocorp.com @zohocorp

                                                                                                            • Zoho Books - Hide Convert to Sales Order if it can't be used.

                                                                                                              Hi Books team, I noticed that it is not possible to convert a Quote to a Sales Order when a Quote is not yet marked as accepted. My idea is to not show the Convert to Sales Order button when it is not possible to use it, or show it in a grey inactive

                                                                                                            • What’s New in Zoho Inventory | April 2025

                                                                                                              Hello users, April has been a big month in Zoho Inventory! We’ve rolled out powerful new features to help you streamline production, optimise stock management, and tailor your workflows. While several updates bring helpful enhancements, three major additions

                                                                                                            • Zoho Books - Quotes to Sales Order Automation

                                                                                                              Hi Books team, In the Quote settings there is an option to convert a Quote to an Invoice upon acceptance, but there is not feature to convert a Quote to a Sales Order (see screenshot below) For users selling products through Zoho Inventory, the workflow

                                                                                                            • When Zoho Tables Beta will be open to EU data center

                                                                                                              Hello all, We in EU are looking at you all using and testing and are getting jealous :) When we will be able to get into the beta also? We don't mind testing and playing with beta software. Thank you!

                                                                                                            • Pass current date to a field using Zoho Flow

                                                                                                              I am trying to generate an invoice automatically once somebody submits a record in Zoho CRM. I get an error in the invoice date. I have entered {{zoho.currentdate}} in the Date field. When I test the flow, I get "Zoho Books says "Invalid value passed

                                                                                                            • API: Mark Sales Order as Open + Custom Status

                                                                                                              Hi, it's possible to create Custom Status (sub-status actually) states for the Sales Order. So you have Open, Void. Then under Open you can have Open, and create one called Order Paid, Order Shipped, etc etc...which is grouped under Open. I can use the

                                                                                                            • Zoho Quartz Screen Recording

                                                                                                              Hello, can we get access to Quartz, please, as a standalone solution? It would be great for creating training videos for current and future staff on how to use Zoho software according to our company requirements. Thank you

                                                                                                            • Tip 26: How to hide the "Submit" button from a form

                                                                                                              Hi everyone, Hope you're staying safe and working from home. We are, too. By now, we at Zoho are all very much accustomed to the new normal—working remotely. Today, we're back with yet another simple but interesting tip--how to hide the Submit button from your forms. In certain scenarios, you may want to hide the submit button from a form until all the fields are filled in.  Use case In this tip, we'll show you how to hide the Submit button while the user is entering data into the form, and then

                                                                                                            • filter broke my data

                                                                                                              I uploaded a file recently from Sheets and it has top 2 rows frozen, with table headers in second row and each one is filterable. somehow my first 2 columns became unfiltered and no matter what I do I cannot reapply the filter?? also didn't realize they

                                                                                                            • How do I move Notes around within a Group?

                                                                                                              It says here: " You can now sort notes by title (alphabetically), or by date modified and date created. You can even organize your notes by dragging and dropping them into a particular order. To sort your notes, simply go to Settings and tap “Sort By.” Please note: all sort settings will be saved and synced across devices, except for custom sorting. Custom sorting will be device specific."However, I am unable to 'custom sort' in either Notebook for Mac or on the Web. In addition, I can't find the

                                                                                                            • Generate a link for Zoho Sign we can copy and use in a separate email

                                                                                                              Please consider adding functionality that would all a user to copy a reminder link so that we can include it in a personalized email instead of sending a Zoho reminder. Or, allow us to customize the reminder email. Use Case: We have clients we need to

                                                                                                            • Zoho Sign: need to leave document pending for up to a year, or maybe there's a better way?

                                                                                                              I have zoho one, maybe there's a better way to do this with another service than sending a zoho sign template from zoho crm. At the end of the day this requirement is due to regulations, no matter how dumb it may seem. I'm just looking for a way of getting

                                                                                                            • Separate Items & Services

                                                                                                              Hi, please separate items and services into different categories. Thank you

                                                                                                            • What's New in Zoho Inventory | Q2 2025

                                                                                                              Hello Customers, The second quarter have been exciting months for Zoho Inventory! We’ve introduced impactful new features and enhancements to help you manage inventory operations with even greater precision and control. While we have many more exciting

                                                                                                            • Mastering Zia Match Scores | Let's Talk Recruit

                                                                                                              Feeling overwhelmed by hundreds of resumes for every job? You’re not alone! Welcome back to Let’s Talk Recruit, where we break down Zoho Recruit’s features and hiring best practices into simple, actionable insights for recruiters. Imagine having an assistant

                                                                                                            • We are unable to process your request now. Please try again after sometime or contact support@zohoaccounts.com

                                                                                                              I cannot sign up and return the error of we are unable to process your request now. Please try again after sometime or contact support@zohoaccounts.com

                                                                                                            • Multi-currency - What's cooking ?

                                                                                                              Hi,       We have been doing this feature for sometime and we would like to give you some glimpses of it.  Working with Multi Currency :        Multicurrency support gives you the ability to handle business transactions in multiple currencies. You can define a base currency for your organization and add more currencies with exchange rates based on the base currency.  Setup :        From the setup page, you can manage all the currencies supported by your organization.       Currencies page        

                                                                                                            • Integrating Chatbot with Zoho Creator Application

                                                                                                              Is it possible to integrate a chatbot with a Zoho Creator application?

                                                                                                            • How to reduce programmatically the image uploaded by user?

                                                                                                              I need a function that will automatically reduce the pixel dimension to 800 x 600 pixels / 180 resolution or (approx. 1.37MB) of image uploaded by user from digital camera, for example, 2271 x 1704 pixels /180 resolution or approx. 11.1MB. After the user selected the image, the function will able to detect if pixels is above 800x600, process the photo (crop/ reduce) and resume upload. Need help...  

                                                                                                            • Dark mode for Zoho Creator / Zoho CRM Code editor

                                                                                                              Hi Team, Is there any plans for Dark mode in Zoho creator / Zoho Crm code editor and development pages in pipeline?

                                                                                                            • Is there a way to make a button scroll down?

                                                                                                              Looking to have a button on a landing page scroll down to another section on the page. Any recomendations outside of coding?

                                                                                                            • Collective-booking event not added to all staff calendars

                                                                                                              We assign two staff to certain events. When the client books this event, it adds it to one staff calendar (the 'organiser') but not the other. How can I ensure all staff assigned to a collective booking get the event in their calendar? (A side note: it

                                                                                                            • ZOHO Android Client

                                                                                                              Hi, I installed the Android app, but it had an issue, so I reinstalled it. I was able to add multiple accounts, but now when I add the next account, it just duplicates the one I already have and will not even allow me to enter the info for another account.

                                                                                                            • I'd like to suggest a feature enhancement for SalesIQ that would greatly improve the user experience across different channels.

                                                                                                              Hello Zoho Team, Current Limitation: When I enable the pre-chat form under Brands > Flow Controls to collect the visitor’s name and email, it gets applied globally across all channels, including WhatsApp, Messenger, and Instagram. This doesn't quite align

                                                                                                            • Enhance Barcode/QR Code scanner with bulk scanning or continuously scanning

                                                                                                              Dear Zoho Creator, As we all know, after each scan, the scanning frame closes. Imagine having 100 items; we would need to tap 100 times and wait roughly 1 second each time for the scanning frame to reopen on mobile web. It's not just about wasting time;

                                                                                                            • Non-depreciating fixed asset

                                                                                                              Hi! There are non-depreciable fixed assets (e.g. land). It would be very useful to be able to create a new type of fixed asset (within the fixed assets module) with a ‘No depreciation’ depreciation method. There is always the option of recording land

                                                                                                            • Managing Rental Sales in Zoho Inventory

                                                                                                              I am aware that Zoho Inventory is not yet set up to handle rental sales and invoicing. Is anyone using it for rentals anyway? I'd like to hear about how others have found work arounds to manage inventory of rental equipment, rental payments, etc. Th

                                                                                                            • Megamenu

                                                                                                              Finally! Megamenu's are now available in Zoho-Sites, after waiting for it and requesting it for years! BUT ... why am I asked to upgrade in order to use a megamenu? First: Zoho promised to always provide premium versions and options for all included Zoho-applications

                                                                                                            • Cannot access KB within Help Center

                                                                                                              Im working with my boss to customize our knowledge base, but for some reason I can see the KB tab, and see the KB categories, but I cannot access the articles within the KB. We have been troubleshooting for weeks, and we have all permissions set up, customers

                                                                                                            • Zoho Flow to Creator 3001 Respoonse

                                                                                                              I have updated my Flows with the new V2 connection to Zoho Creator, but now some Flows do not work. They take in data from a Webhook and are supposed to create a record in Creator, however creator returns a 3001 message along with a failure, but I cannot

                                                                                                            • File Upload to Work Drive While Adding Records in Zoho Creator Application

                                                                                                              Hi I am trying to set a file attachment field in zoho creator form, to enable the user to upload a scanned document from their local pc. The file should be uploaded to zoho workdrive and not to the default zoho creator storage. The file link should be

                                                                                                            • Why not possible to generate?

                                                                                                              Using this https://desk.zoho.com/DeskAPIDocument#TicketCount#TicketCount_Getticketcountbyfield on my ZML script url :"https://desk.zoho.com/api/v1/ticketsCountByFieldValues?departmentId=XXXXXXXXXXX&accountId!=XXXXXXXXX&customField1=cf_country_1:XXXXXX&field=overDue"

                                                                                                            • email

                                                                                                              Hi My crm email is not working, can you check, I have zoho one account.

                                                                                                            • Need option to see Mass Emails & Cadences in Gmail Outbox OR a dedicated Zoho Outbox

                                                                                                              Hi everyone, Right now, when we send 1:1 emails from gmail (with gmail API connected to Zoho CRM), those emails appear both in gmail's sent folder and in Zoho CRM. That works well. But when we send Mass Emails or Cadence emails form Zoho CRM, they are

                                                                                                            • I can't found API for Sales Receipts

                                                                                                              Hello May you please help me to find an API document for Sales Receipts to get data and retrive a custom fields like Invoice and credit notes Regards

                                                                                                            • Next Page