CRM Telephony - JIVE - Screen popups not going away

Hi,

Just wondering if anyone else out there has issues with their telephony integration with screen pops being delayed or not going away.

I use JIVE and they have told me the issue is with ZOHO and not them! Issues I'm having for inbound calls are:

1. Delayed Inbound Call Screen Pops

2. Inbound Call Screen Pops Shows as still ringing when call is answered by another user

3. Inbound Call Screen Pop will not go away after call is finished. Shows as still ringing for all users. User must restart browser to get rid of screen pop.

I've tried the usual of clearing cache, etc...

thanks in advance

Moderation update:

There are two challenges discussed.

Issue 1: Popup not closing

This scenario occurs if you tried click-to-call before authorizing Jive telephony. For every click-to-call action, we'll try to show the popup.

However, if the 'PopUp Blocker' is enabled in the browser, the authorization popup would've not been shown.

Issue 2: ClickToDial Error

If the Jive telephony authorization is complete and still unable to perform click-to-call, below are the possible cases.

1. The user is either offline or not logged in to the agent's phone

2. The user did not answer the call on the agent phone

The challenge discussed in the post is account-specific. If any of you come across the same, please write to support[at]zohophonebridge[dot]com.