CRM Telephony - JIVE - Screen popups not going away
There are two challenges discussed.
Issue 1: Popup not closing
This scenario occurs if you tried click-to-call before authorizing Jive telephony. For every click-to-call action, we'll try to show the popup.
However, if the 'PopUp Blocker' is enabled in the browser, the authorization popup would've not been shown.
Issue 2: ClickToDial Error
If the Jive telephony authorization is complete and still unable to perform click-to-call, below are the possible cases.
1. The user is either offline or not logged in to the agent's phone
2. The user did not answer the call on the agent phone
The challenge discussed in the post is account-specific. If any of you come across the same, please write to support[at]zohophonebridge[dot]com.
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