Custom URL Scheme Zoho Desk Knowledgebase

Hi,

I want to know if it's possible to use a custom URL scheme for inserted HTML in knowledgebase articles inside Zoho Desk.

Why?

We specialise in support of macOS.

But in the last few years, Apple has made it difficult to provide remote support because there are 2 settings the user needs to make before we can help them remotely

We would like to direct them to a knowledgebase article where they could click a link to open the correct app

Security- They still have to change it manually, this is just to help them *find* the setting!

Example

If we add the following code to a normal web page, and the client clicks on the link, the following things happen-

1. Client is asked if they want to allow the web page to open an app

2. If client clicks 'yes', then the app 'System Preferences' will open

<html>

<body>

<a href="x-apple.systempreferences://">Open System Preferences</a>

</body>

</html>

Looks like this

Open System Preferences

This does not work in Zoho Desk/ Knowledgebase- the links appear, but don't work...

Apple Developer Reference

Defining a Custom URL Scheme for Your App - Apple Developer

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