Customization of Ticket Data on View

We are moving from one support desk software into Zoho Desk. So far we love a lot of the

feautres

and options. One thing we can't figure out though is customizing what ticket information we see on the ticket views page (using Classic or Compact, not modes).

With our current

software

we are able to customize the fields/columns of data from tickets that we want. By default in

Desk

all we see right now

is:

Channel, Ticket ID, Subject, Requestor/Customer, a various date, and then the Status.

What we would ideally want to be able to see, and customize is what fields show beyond the 'basic' options.

In our current

software

we can

see:

Contact, Subject, Company (Associated with the customer), Team and Agent, Priority, Status, and State. I've attached a screenshot to illustrate what we currently are used to seeing.

The current software also allows us to add almost any

drop down

field

as a column on the tickets view so that we can choose, on an agent level, what data we see about a ticket beyond contact and subject.

Is this something that is, or may be possible in the future for

ZoHo

Desk?

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