Data is inaccurate

Data is inaccurate

Just started a trial of Motivator, looks great but the data is wrong.

I've set a simple test behavior of a Call record that has a duration that isn't empty, worth 2 points.

In the CRM, I make a record like this, and in Motivator it shows that I have 2 points. So far so good.

But then if I close Motivator and come back later, it shows that I only have 1 point??

Then if I delete the record from the CRM and check Motivator again, it shows that I have negative 1 points??

Why do the point totals go out of sync? This product is of no use to me if the totals are not accurate, as we would like to base sales rep rewards on their performance. They need to have absolute confidence that their efforts are being tracked accurately.
    Zoho Marketing Automation
              • Sticky Posts

              • 'Motivator for Zoho CRM' will replace Zoho Motivator

                Zoho Motivator was an add-on product to Zoho CRM used to improve sales activity management by reinforcing positive sales behaviors. As you know, we planned on bringing Zoho Motivator to EOL in order to bring the benefits of the product directly to Zoho

              Zoho Pagesense Resources

                Zoho SalesIQ Resources



                      Zoho TeamInbox Resources

                        Zoho DataPrep Resources



                          Zoho CRM Plus Resources

                            Zoho Books Resources


                              Zoho Subscriptions Resources

                                Zoho Desk Resources

                                  Zoho Projects Resources


                                    Zoho Sprints Resources


                                      Qntrl Resources


                                        Zoho Creator Resources


                                          Zoho WorkDrive Resources




                                              Zoho Campaigns Resources

                                                Zoho CRM Resources

                                                        Design. Discuss. Deliver.

                                                        Create visually engaging stories with Zoho Show.

                                                        Get Started Now