I'm curious to know how Zoho CRM users are working with email sequences/Cadences. I use Klenty which has aN integration with Zoho CRM to send out email Sequences/Cadences.
But here is the problem. There are so many types of leads in my CRM and i only want to export specific types of leads (with specific tags) to Klenty so that they start receiving email sequences.
Now, when an email is either read/clicked it's auto updated in Zoho CRM through Klenty.
It's becoming a huge challenge for me to figure out who opened/clicked my emails in Zoho CRM out of all those hundreds of leads in my Zoho CRM. How do i filter those now?
Also, it would have been easier is there wan a workflow automation in Zoho CRM something like - when an email is read create a followup task or add a tag or add a label since this would differentiate only those specific leads/contacts who opened my email. I do not have this option since it's a third party tool
Any help on this or a work around is much appreciated
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