Expand possibilities and engage effectively using JS APIs
SalesIQ comes with many powerful tools out of the box to help you boost business performance. You can further customize and increase the effectiveness of SalesIQ by using JS APIs. JS APIs are flexible and can be customized based on your requirements.
How to use JS API?
Just copy, customize the attributes to fit your brand and paste the JS API code below your SalesIQ widget code on your website. Yes, that's all you have to do to implement JS API on your website.
Few JS APIs that can boost your business substantially:
Add custom fields to collect essential data for your business:
You are not just limited to collecting Name, email, and phone from the visitors in the Pre-chat forms. You can also add custom fields of your choice like Address, Age, City, etc. It can help you enrich the visitor data and make it easier for your Sales team to pin down leads.
Display custom text to stand out and grab attention:
Use .chatbutton.texts() API to customize the default chat button text and add your desired text. Custom text fields can be multi-purposed to send out Promotions, Tips, etc. It can improve the chance of the customers initiating chat.
Setup multiple triggers at the same time:
You can set multiple custom actions on your website using the features of the intelligent trigger inside SalesIQ. However, if you want to automate many custom actions simultaneously to improve the effectiveness, you can use multiple trigger API.
Execute custom actions based on visitors interaction with Chat widget:
UI event handlers will help you perform custom actions after a UI event. For example: If you would like to show a Thank you message with promotional offers after a visitor closes the chat window, you can do so using .floatwindow.close() API. It enables you to understand and address the user needs better.
Better Cookie warnings to ensure the privacy of the users:
Ensuring customer privacy is an essential aspect of every business, JS API's Privacy APIs helps you create a custom cookie policy message to assure the safety of the user and their data. You can also add redirect URLs to explain your policy in detail.
Regards,
Naveen
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