Featurecast Story 3 - Dashboard

IM'ing (Instant Messaging) Feature Story Series

Featurecast Story 3 - Dashboard

A good dashboard tells a story!

What is a dashboard?

A dashboard is an information managing tool that pulls data from a linked database and presents it through visualizations.

A dashboard also offers a view of high-level information that end users can refer to.

Usually, dashboards can be configured to provide information to the end user, and to represent the data as numerals, charts, or graphs.

What makes a good dashboard?

A good dashboard is easy to read and understand, provides relevant information, and is visually appealing. It should also be interactive and customizable, allowing users to filter and drill down into data to gain insights. Additionally, a good dashboard should be optimized for mobile devices, allowing users to access it on the go. Finally, robust data privacy measures will secure and protect a good dashboard. A high-quality dashboard is user-friendly - an intuitive user interface (UI) allows users to navigate various screens, features, and parameters easily. Effortless navigation empowers decision-makers to get the answers they need quickly.

How to make data-driven decisions

Gather data: Start by collecting data related to the decision you need to make. This could be quantitative data, such as sales figures, or qualitative data, such as customer feedback.
Analyze data: Once you have collected the data, analyze it to identify patterns and trends. This will help you understand the context of your decision and the implications of your options.

Make a decision: Based on your analysis, make an informed decision. Be sure to consider the potential risks and rewards associated with each option.

Monitor results: After making the decision, monitor the results. This will help you determine whether the decision was successful, and whether any adjustments need to be made.

A fine example of a dashboard is a project management dashboard. This type of dashboard tracks the project's progress, including tasks, deadlines, and resources. It can also be used to monitor project costs and performance metrics. A project management dashboard typically includes a timeline, a list of tasks, a resource utilization chart, and a cost breakdown. It can also include other features such as project milestones, a Gantt chart, and a project budget.

I hope you find this article useful and that you tryout the dashboard feature to make your data more meaningful.

There's more to come. Please watch this space for IM feature stories.

Until next time,
Kavya Rao
The Zoho Desk team

New to Zoho LandingPage?

Access Zoho LandingPage

Zoho LandingPage Resources

New to Zoho Survey?

Access Zoho Survey

Latest Feature Updates

Explore our Pricing & Plans

Zoho Survey Resources

Android Mobile Surveys

Insurvey Blogs

Insight Blogs

Tips & Tricks

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Bigin?

Signup Now

Access Bigin

Latest Feature Updates

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Tout forum

France ZUGs

Zoho SalesIQ Resources

Topic Participants
Kavya Rao Addepalli

Sticky Posts
Zoho Desk Virtual Meetup: US Central, October 5 - 7, 2021
After the interactive Virtual Meetups in the other regions, we are starting with the US Central and Midwest regions from October 5 to October 7, 2021. The dates for other regions will be announced soon. At this event, we will explore the topics which
Register for Zoho Desk Beta Community
With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our features
Ask the Experts 10: A 5-hour online Q&A on Zoho Desk Best Practices
Welcome to Zoho Desk's Ask the Experts session! This is a monthly discussion on our forums; wherein a panel of experts will take on questions specific to topics related to Zoho Desk. The panel will be available for a 5-hour period and will answer any questions posted here. Let's begin the year learning some best practices from our experts. In this month's ATE we are opening the floor to questions on how to use Zoho Desk the best way. If you have a business use case but not sure if Workflow is
Share your Zoho Desk story with us!
Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge.
Ask the Experts 7: A 5-hour online Q&A on Telephony and Call Module
Welcome to Ask the Experts session! This is a monthly discussion in forums; each session, a panel of experts will take questions on specific topics related to Zoho Desk. The panel will be available for a 5-hour period and answer any questions posted here. In this month's Ask the Experts, we will take questions on everything related to Telephony and the Call Module in Zoho Desk. We will discuss the following aspects: Integration with different Telephony vendors Routing calls to agents Converting