Feeds & Notifications

When we built out Zoho Desk, we built everything out underneath one department for ease of setup and operation.

Inside of this department, we have teams setup which we use to sort tickets, assign in workflows, etc.

When we first went live with Zoho Desk, got agents up and running, mobile apps installed on phones, etc. there was an insane amount of notifications happening due to all notify Feeds being on. This is limited only to departments, and not to teams so if there was tickets put in other areas or teams then all of our agents would get a notification.

It would be nice if feeds/notifications could be granularly set by team, versus department..

OR,

Add an option in Workflow to notify teams, agents, etc with a feed notification since that's the only way to get a notification to the mobile app.

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