Filtering to display leads who have not been sent an email in X days
How can we filter to display leads that have not been sent an email in X days?
Problem:
I have experienced inconsistency with the Email Status 'not sent' filter — sometimes leads who HAVE been emailed within the timeframe are appearing within the filtered results...so I contact Zoho support...
I've been informed that if a lead responds (inc autoresponder etc) then that lead is no longer considered as 'sent'. (strange - why would a reply cancel this out?!)
Example.
- I send mass email this morning and get an autoresponder from Joe Bloggs.
- Later that day I want to send another 'mass' email. I set an Email Status filter as 'not sent' within the past 7 days.
- Joe Bloggs is not filtered out and remains in my results...so would receive another mass email
This seems a strange way of working and not obvious - why would a reply interfere with a 'sent' status?
I have replied and asked, "How can I exclude everyone who has been sent an email within past X days? (ie. even if they have replied, I need to exclude them)"
However I'm still waiting for a response...so thought I'd post here incase anyone could assist, and also share the information incase anyone has experienced similar 'not sent' filter inconsistencies.
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