Focus Group webinars - Zoho CRM 2020 feature edition to build long-lasting customer relationships (Part 1)
Hey everyone,
A couple of months ago, Zoho CRM pushed out its 2020 feature edition release - a collection of 16 massive, brand-new features. All these features spread across different avenues in CRM, aim to collectively enhance and drive long-lasting customer relationships. We've categorized these features based on their function in developing customer insight, experience, foundation, and intelligence. More on the individual features that fall under each of the above categories, can be found here.
This month, we're covering features that help build customer experience and develop customer insight. To smoothen their implementation, we've scheduled Focus Group webinars split across 7 sessions that individually cover all these features. We'll discuss use cases for each feature and how it fits into common business scenarios, challenges it helps combat, and walk through step-wise implementations in CRM. Our panel for the Q&A session at the end of the Focus Group includes Zoho CRM Product Managers who have seen these features built from the ground up, and will be ready to answer any questions you have.
Each Focus Group webinar is hosted in two sessions under different time zones to enable you to join in at a time that suits you.
Date | Title | 11:30 AM EDT | 4:30 PM BST | 1:30 PM AEST | 9:00 AM IST |
Sept - 3 | Building customer experience with Zoho CRM - CommandCenter | ||
Sept - 17 | Developing customer insight with Zoho CRM - Part 1 - Segmentation and Marketing Attribution | ||
Sept - 23 | Developing customer insight with Zoho CRM - Part 2 - Webform Analytics and A/B testing, Cohort and Quadrant Analysis |
Note: All these features are available only in CRM subscriptions that are enterprise-level or higher.
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How to reach the official Zoho Support channels and avoid fake ones.
Dear Customers, Thanks a lot for choosing Zoho! Our applications are built to help achieve your day-to-day business goals. We are committed to engaging with you, to understand and develop solutions that enhance your productivity. We are happy and ready to help you use our services effectively. Understanding and avoiding fake support Just like using popular bank names and financial applications for phishing purposes, using Zoho and claiming to be providing Zoho Support or services with false numbersFunction #35: Close all tasks associated with a lead and create a new task.
Welcome back everyone! Last week, we learnt how to close all tasks of a deal depending upon the deal stage. This week, let's look at a custom function that lets you close all of the tasks associated with a lead while simultaneously creating a new task, like when you need to halt all progress towards a lead while the lead is not available at the moment but create a reminder task. Business scenario: The success of a company, in one way or another, is determined by the leads it gets. Each lead is justZoho CRM Webinar - Redesigning Daily User Experiences with Canvas
<br> Your users across roles use the CRM for day-to-day tasks that are necessary. Whether they perform their tasks on time, the right way, or at all depends on a lot of factors, including User Experience. Many businesses struggle with rigid layouts,Join us at the Canada ZUG Meetup: What’s New in Zoho CRM
Hello Zoho Community! Start your year with fresh insights into Zoho CRM’s latest updates and tools. Whether you're a CRM beginner or a experienced user, this meetup is crafted to help you optimise your processes and leverage new features. Explore practicalCRM Hack #2: Automate sending of birthday greetings to your customers.
Hello everyone! What sets you apart as a sales person is your ability to add that personal touch to your business relationship with your customers. Sending a gift on a special day, or leaving a note wishing them on their birthdays, are small, yet significant actions that show your customers that you care. And these are actions done without any expectations :) You must be engaging with a lot of customers and it is highly unlikely that they all are your friends on Facebook or some social channel,
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