Hello,

following a ticket makes no sense at all / offers no additional value....

Of course I can install and use the add-on My Followed Tickets for Zoho Desk, but what does it do for me? Not much!

It cannot be used across departments!

The range of functions is ridiculously small!

All you can do is un-follow a ticket...

You can't change the status, you can't display any other information, you can't make any bulk updates - simply nothing that you are used to in the normal ticket overview. You can't even set email notifications for followed tickets yet (we cann all agree that the Notification Centre is useless - you can't set anything here either).

So my question is, when will we finally be able to see followed tickets on the normal ticket overview?

Regards,

Sven