Get CRM ID from Desk Contact with API
Hello,
i have over 7.000 Contacts in CRM.
This Contacts are Pushed in Zoho Desk every hour via the Intergration.
I have a custom Mudule in CRM with Contacs linked in it.
now i must create Tickets over the API with these in CRM stored Data in Zoho Desk, with the Zoho Creator.
My Problem now is, that i cant link the CRM Contacts with the Support Contacts with an ID.
In Reports i see the field "CRM ID" in Zoho Desk Contacts, but i cant get this over an API Call.
what i get if i seach in the Desk API via " https://desk.zoho.com/api/v1/contacts/00000000000" is:
"zohoCRMContact": {
"type": "contacts",
"url": " https://desk.zoho.com/api/v1/CRMContact?contactId=103653000009342011"
},
"isZohoCRMMapped": true,
But what can i do with this?!
i there any posibillity to get the link between Zoho CRM and Zoho Desk Contacts?
I cant search by Mailadress or Name, because Contact Mails and Names are not Unique.
Reports Picture
Kind regards,
Klaus
Writer
Get Started. Write Away!
i have over 7.000 Contacts in CRM.
This Contacts are Pushed in Zoho Desk every hour via the Intergration.
I have a custom Mudule in CRM with Contacs linked in it.
now i must create Tickets over the API with these in CRM stored Data in Zoho Desk, with the Zoho Creator.
My Problem now is, that i cant link the CRM Contacts with the Support Contacts with an ID.
In Reports i see the field "CRM ID" in Zoho Desk Contacts, but i cant get this over an API Call.
what i get if i seach in the Desk API via " https://desk.zoho.com/api/v1/contacts/00000000000" is:
"zohoCRMContact": {
"type": "contacts",
"url": " https://desk.zoho.com/api/v1/CRMContact?contactId=103653000009342011"
},
"isZohoCRMMapped": true,
But what can i do with this?!
i there any posibillity to get the link between Zoho CRM and Zoho Desk Contacts?
I cant search by Mailadress or Name, because Contact Mails and Names are not Unique.
Reports Picture
Kind regards,
Klaus
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