How to create a Time Entry for an existing ticket using Zoho Desk API call
Hi:
I was wondering if someone could indicate which API to use to be able to add a Time Entry for an existing ticket. I would need to add values for: Agent Name, Executed Time, Hours Spent, Minutes Spent, and Description.
Can this be done using XML response? Or does it have to be done using JSON?
Thank you very much for your help.
-Alyssa
PS I am still hoping to receive some technical help with this problem.
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I was wondering if someone could indicate which API to use to be able to add a Time Entry for an existing ticket. I would need to add values for: Agent Name, Executed Time, Hours Spent, Minutes Spent, and Description.
Can this be done using XML response? Or does it have to be done using JSON?
Thank you very much for your help.
-Alyssa
PS I am still hoping to receive some technical help with this problem.
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Alyssa Laube
Rahul B | Zoho Desk
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