How to determine which department KB articles are in?

How to determine which department KB articles are in?

tl;dr Is there any way I can tell what department an article is in from the List Articles API endpoint ( https://desk.zoho.com/DeskAPIDocument#Articles_Listarticles)? 

Hi everyone,

I'm using the Zoho Desk API to integrate our knowledge base into our own web systems.

We have two departments in our organization - call them support1 and support2. Articles in those departments are located at support1.example.com/... and support2.example.com.

I have an index page with all of our articles, as well as individual pages for each article. For the index page, I'm using the endpoint /api/v1/articles ( https://desk.zoho.com/DeskAPIDocument#Articles_Listarticles). For the individual article pages, I'm using /api/v1/articles/{article_id} ( https://desk.zoho.com/DeskAPIDocument#Articles#Articles_Getarticle).

The List Articles endpoint isn't returning the department ID for each of the tickets. In addition, the portalURL field it returns is prefixed with support1.example.com for articles in both departments, meaning articles in support2 have the incorrect link, and I have no way to differentiate between the two.

The Get Article endpoint works fine, and returns the departmentID, but of course I don't want to make a request for every article every time I go to the index page.

Please let me know if I'm not making any sense, and thank you in advance!




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