I'm using the Zoho Desk API to integrate our knowledge base into our own web systems.
We have two departments in our organization - call them support1 and support2. Articles in those departments are located at support1.example.com/... and support2.example.com.
The List Articles endpoint isn't returning the department ID for each of the tickets. In addition, the portalURL field it returns is prefixed with support1.example.com for articles in both departments, meaning articles in support2 have the incorrect link, and I have no way to differentiate between the two.
The Get Article endpoint works fine, and returns the departmentID, but of course I don't want to make a request for every article every time I go to the index page.
Please let me know if I'm not making any sense, and thank you in advance!