Welcome to Portal
When choosing this option, you'll need to manually map the respective module to the Ticket using the Lookup field. Once done, the custom value will auto-fetch between the modules. Here’s how you can set it up:
Here’s a live UI screenshot for reference,
Give this a try, and let us know how it works!
Cheers,
Shivani | Zoho Desk
Hi
You’ve set it up perfectly! This should work seamlessly. Just to re-confirm the process:
If you’re noticing a different behavior, feel free to share a screen recording with us at support@zohodesk.com, and we’ll help analyze this further.
Cheers,
Shivani | Zoho Desk
Hello
Sorry to disappoint you.
Unfortunately, the Auto-fill part is missing from the screenshot. Could you scroll-down and share that detail to analyze this better?
Regards,
Shivani | Zoho Desk