How to Record a Refund Event?
Hello,
I have a scenario and I would like some advice / help.
Say I raised an Invoice of $1000 to the customer for some services which I want to offer him. The customer pays and I mark the invoice as paid (add payment).
Then one fine day customer is not happy and request for a refund. We have already given him services worth of $400, so now we have to refund him the balance $600. So, how do we record this event? Ultimately, at the end of the transaction, we have only made $400 and all accounts with this customer are closed and nothing is due to anyone.
I just need to make sure these events can be recorded properly so in future if we want to know what happened, we have proper records. Please help.
Cheers,
Shaf
Writer
Get Started. Write Away!
I have a scenario and I would like some advice / help.
Say I raised an Invoice of $1000 to the customer for some services which I want to offer him. The customer pays and I mark the invoice as paid (add payment).
Then one fine day customer is not happy and request for a refund. We have already given him services worth of $400, so now we have to refund him the balance $600. So, how do we record this event? Ultimately, at the end of the transaction, we have only made $400 and all accounts with this customer are closed and nothing is due to anyone.
I just need to make sure these events can be recorded properly so in future if we want to know what happened, we have proper records. Please help.
Cheers,
Shaf
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