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Hello Zoho team,
I'm trying to use the Zoho email marketing campaign. The problem is that even though I have set the SPF and DKIM records for my domain and get two green tek in the zoho panel, the email campaign setup does not accept any of my emails, and I receive the following error: 

Your email address is already configured as a sender address in another account. Please try one of the following:

Contact the admin to get your email address removed from that account OR
Add another email address and set it as the sender addressAdd sender address
Get privilege to use another user's sender address to send an email campaign

Even though I created a new email address, nothing changed.
I should note that my email holder is Zoho itself.

Many Thanks!
Hossein

1 user has this question.
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  • 3 months ago

Hello Hossein,

Thank you for your post.

We understand your concern. In Zoho Campaigns, you can add an email address as user email address or sender address only in one account. We don't allow adding same email address in multiple accounts. 

We checked your account and found that your email address is already added as sender address in different account so you are unable to add it as sender address in your primary account.

We also see that you have closed the other account now so kindly add your email address as sender address in your primary account by going to Settings --> Manage Senders --> Add Senders. Once after adding your email address as sender address you will be receiving a verification email. Kindly verify and start using your email address as sender address to send your campaigns.

Hope this helps. Kindly email us at support[@]zohocampaigns.com if any further assistance needed.

Regards,
Meyyappan CT

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