We have recently changed our Europe website URL from https://eu-crm.zoho.com to https://crm.zoho.eu. 

So we request you to update the new URL on your Webforms & API calls to avoid any data loss.

For all API calls made to Zoho CRM 

Please update your URL from  https://eu-crm.zoho.com  to https://crm.zoho.eu.

For Webforms:

There are 3 ways to embed your Webforms. 

Please update the webforms based on the code format you are using on your site.

•  For Source code format 

Edit the Source Code and change the URL within the form action tag as highlighted below.

Old Format

   <form action='https://eu-crm.zoho.com/crm/WebToLeadForm' name=WebToLeads533086000000109001 method='POST' enctype='multipart/form-data' onSubmit='javascript:document.charset="UTF-8"; return checkMandatory()' accept-charset='UTF-8'>

New Format

   <form action='https://crm.zoho.eu/crm/WebToLeadForm' name=WebToLeads533086000000109001 method='POST' enctype='multipart/form-data' onSubmit='javascript:document.charset="UTF-8"; return checkMandatory()' accept-charset='UTF-8'>

------------and----------

Old Format

<td><img id='imgid' src='https://eu-crm.zoho.com/crm/CaptchaServlet?formId=********&grpid=************>

<a href='javascript:;' onclick='reloadImg()'>Reload</a></td>

New Format

<td><img id='imgid' src='https://crm.zoho.eu/crm/CaptchaServlet?formId=*********&grpid=********'>

<a href='javascript:;' onclick='reloadImg()'>Reload</a></td>

• For Embed Code Format

Old Format

<script src='https://eu-crm.zoho.com/crm/WebFormServeServlet?rid=*********&script=$sYG'></script>

New Format

<script src='https://crm.zoho.eu/crm/WebFormServeServlet?rid=**************&script=$sYG'></script>

• For iFrame Code Format

Old Format

<iframe style=width:610px;height:560px; src='https://crm-eu.zoho.com/crm/WebFormServeServlet?rid=***************'></iframe>

New Format

<iframe style=width:610px;height:560px; src='https://crm.zoho.eu/crm/WebFormServeServlet?rid=************c'></iframe>

 Microsoft Outlook Plug-in Users:

You can follow the steps given in the link below to install the latest Zoho CRM Plugin for Microsoft Outlook.

https://www.zoho.eu/crm/help/outlook/

 Microsoft Office Plug-in Users:

You can follow the steps given in the link below to install the latest Zoho CRM Plugin for Microsoft Office.

https://www.zoho.eu/crm/help/office/install-plug-in-for-microsoft-office.html

If you need any further assistance, please contact support@zohocrm.com.

Regards,

Kirupa