Impossible d'enregistrer les entretiens
Bonjour à tous,
Depuis 1 semaine nous sommes bloqués et aucun utilisateur ne peut enregistrer d'entretien suite à la mise à jour de lundi 28 juin 2021. Je n'arrive pas à avoir de réponse de la part du support ZOHO.
A chaque fois je dois leur montrer mon problème et partager mon bureau pour leur montrer que lorsque l'on valide SAVE (enregistrer) rien ne se passe sur le module entretien, la page reste figer et il y aucun enregistrement.
Il y a des personnes du support qui essayent de trouver et qui me disent qu'ils vont revenir vers moi... ensuite rien plus de nouvelles.
D'autres me disent que cela est dû au blueprint Candidat alors que je leur répète que c'est faux puisque le module entretien est dissocié du blueprint Candidat.
De plus pourquoi cela fonctionnait avant et plus maintenant comme par hasard après la mise à jour de ZOHO Recruit. J'ai demandé à plusieurs reprises et personne ne me répond.
Le support n'arrête pas de me dire que c'est le blueprint ainsi je leur ai prié de me montrer pourquoi c'est lié et là je vois que le technicien veut rajouter un état interview avec une transition alors je lui ai demandé d'arrêter.
Le blueprint sur le module candidat a été créé en fin d'année 2019 et tout se passait bien sur le module entretien puis soudain depuis 1 semaine, ce module ne fonctionne plus, ceci est critique pour notre business car les utilisateurs ont cumulé du retard et cela nous donne du travail supplémentaire par la suite pour enregistrer ses entretiens quand quelqu'un aura résolu ce problème.
Merci de votre aide
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