When is an account classified as inactive?

1. No documents have been sent for signature in the last 120 days.
   
2. No documents have been signed in the last 120 days.
   
3. Zoho Sign account is license free.

When is an account deleted?

How does account deletion work?

1. Once an account is identified for cleanup, the Zoho Sign system will generate two reminder emails in the span of 15 days to the account's admin about possible account deletion and data loss. If the user wishes to retain that account, they can start to use it again during this time. 
   
2. If the account is not used 15 days after the final reminder email, then the Zoho Sign system will automatically close the account.
   
3. With this process, only the Zoho Sign account is deleted and not the Zoho account (i.e., if the user has the same credentials for other Zoho applications, those accounts will remain unaffected).
   
4. Once a Zoho Sign account has been deleted, it cannot be retrieved or reactivated.
   

How to back up documents in your Zoho Sign account

1. If the document count is minimal, you may download them individually.
   
2. If you'd like to download a large quantity of documents, you can write to us at support@zohosign.com (if you reside outside the EU) or support@eu.zohosign.com (if you reside in the EU), and we will help you with the bulk download process.