Inactive accounts cleanup policy for Zoho Sign

Inactive accounts cleanup policy for Zoho Sign

Zoho reserves the right to close unpaid accounts that are inactive for more than 120 days. Account termination is only completed after prior email notice to the user about possible data deletion and the option to back up the data.

To learn more about Zoho's data retention and disposal, click here.

Zoho Sign classifies an account as inactive if:
  • The account is in the Free plan.
  • No documents have been sent for signature in the last 120 days.
  • No documents have been signed in the last 120 days.
Account deactivation process
  • Once the inactive account is identified, the Zoho Sign system will generate two reminder emails in the span of 15 days to the account's admin about possible account termination and data loss. If the user wishes to retain that account, they can start to use it again during this time.
  • If the account is not used 15 days after the final reminder email, the Zoho Sign system will automatically close the account.
How to back up Zoho Sign account documents

There are two main ways to back up your documents: 
  • If the document count is minimal, you may download them individually.
  • If you'd like to download a large quantity of documents, you can write to us at support@zohosign.com and we will help you with the bulk download process.


      Zoho Marketing Automation
            • Sticky Posts

            • Free webinar: Zoho Sign in 2022 - A quick walkthrough and a live Q&A with our experts

              Hello,   Has Zoho Sign actively helped in your business's pursuit of digital transformation? Or does it play a big part in how you do business or transact in general?  If so, we invite you to join us next Thursday, December 15, for an exclusive webinar
            • Verify your signer's identity with EU eID methods

              Hello, everyone!  One of the most common concerns people have before using digital signatures is whether the intended individual is actually the one signing the document. Fortunately, digital signature services offer multiple options for verifying signer
            • Zoho Sign: Product Updates - Mid-2022

              Hello, everyone! As we cross the halfway point in 2022, Zoho Sign is about to turn five years old! So, allow us to catch you up on what we have been up to lately. We mentioned in our last update that much of our recent focus has been on broadening Zoho

            Zoho Pagesense Resources

              Zoho SalesIQ Resources



                    Zoho TeamInbox Resources

                      Zoho DataPrep Resources



                        Zoho CRM Plus Resources

                          Zoho Books Resources


                            Zoho Subscriptions Resources

                              Zoho Desk Resources

                                Zoho Projects Resources


                                  Zoho Sprints Resources


                                    Qntrl Resources


                                      Zoho Creator Resources


                                        Zoho WorkDrive Resources





                                            Zoho Campaigns Resources

                                              Zoho CRM Resources

                                                    Design. Discuss. Deliver.

                                                    Create visually engaging stories with Zoho Show.

                                                    Get Started Now