Intégrez WhatsApp à Zoho CRM
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WhatsApp pour Zoho CRM
Suivez les ventes et le service client effectués sur WhatsApp directement dans Zoho CRM. Vous pouvez envoyer des réponses et sauvegarder des images, du son et des conversations importantes, ainsi que créer des leads, des contacts et plus encore, sans jamais quitter l'interface Zoho CRM.
Obtenir WhatsApp pour Zoho CRM
Besoins professionnels :
- La mise en œuvre de WhatsApp dans toute organisation avec l'API WhatsApp Business est un long processus qui nécessite la création d'au moins un numéro de téléphone vérifié.
- Les coûts d'utilisation de WhatsApp peuvent varier, liés à différents critères, comme le nombre de messages envoyés.
- Dans les modèles B2B, il est difficile d'intégrer les communications entre les agents et les clients en utilisant des numéros de téléphone personnels et/ou d'entreprise. Dans de nombreux cas, ces canaux ne peuvent être évités car ils sont souvent utilisés pour conclure de gros contrats.
- Il est courant que WhatsApp soit plus utilisé que l'email, mais les organisations ont toujours besoin de stocker les conversations, les leads, les contacts et bien d'autres choses, le tout directement dans Zoho CRM.
- La communication à partir de WhatsApp sur les appareils mobiles est fastidieuse avec des solutions de bureau telles que WhatsApp Web. Par exemple, il est plus compliqué de taper avec un clavier virtuel qu'avec un clavier réel.
Solution :
- La mise en œuvre de l'extension WhatsApp de Spellty pour Zoho CRM prend au maximum cinq minutes. Installez l'extension Zoho CRM à partir de la Marketplace : c'est simple et rapide !
- Avec Spellty, vous n'avez pas à vous soucier des coûts supplémentaires liés à l'intégration de WhatsApp dans Zoho CRM - vous ne payez qu'un forfait mensuel ou annuel pour chaque agent.
- Intégrez les conversations WhatsApp de tout agent dans Zoho CRM, qu'il utilise un numéro de téléphone d'entreprise ou personnel. Spellty s'intègre à WhatsApp Web, de sorte que vous pouvez sauvegarder toute conversation ayant eu lieu en utilisant des numéros de téléphone activés pour cette plateforme.
- L'extension crée un module de message qui vous permet de générer des rapports sur l'utilisation de WhatsApp par les agents, ainsi que sur le nombre de prospects et de contacts créés à partir de WhatsApp.
- Spellty simplifie la gestion des clients en vous permettant d'effectuer facilement différentes activités associées à Zoho CRM, telles que la visualisation des opportunités et la création de réunions, d'appels, de tâches, de prospects, de contacts, et bien plus encore - directement à partir de WhatsApp Web.
- Pour des raisons de commodité, les agents préfèrent souvent utiliser WhatsApp Web sur un ordinateur, plutôt que sur un téléphone. Il est beaucoup plus rapide et plus pratique d'utiliser un vrai clavier pour partager des fichiers, couper, copier et coller.
Avantages :
- L'extension permet aux utilisateurs d'utiliser WhatsApp dans Zoho CRM sans avoir à acheter un numéro de téléphone vérifié.
- Intégrez les numéros de téléphone de vos agents commerciaux dans Zoho CRM, qu'il s'agisse de numéros personnels ou d'entreprise.
- Réduire le coût de l'intégration de WhatsApp dans Zoho CRM.
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