Support teams face problems with document management every day. The bigger the business and the customer base, the more documents will be in the database. Identifying and sorting such a huge volume of documents without the right tools is tedious. Now there is an extension for Zoho Desk that can give you more options for handling and sending the documents.
The Egnyte extension, once integrated with Zoho Desk, synchronizes documents between the Egnyte cloud storage system and the Zoho Desk. It gives support professionals access to the world's most popular cloud storage system, and lets users sync their files to an easily accessible, secure, two-way synced file repository on the cloud.
Let's see what Egnyte can do for you:
Upload and store files in Egnyte from within Zoho Desk
Download, share, or view files from within Zoho Desk
Search for files stored in Egnyte without leaving the Tickets details page
Have control over the files while sharing them with customers
Try the Egnyte extension from Zoho Marketplace and let us know how it makes your work easier. For details on setting it up, please refer to our Online Help.
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