Introducing Shopify, HoduCC, Zapier, Salesforce and 15 more extensions for Zoho Desk

Introducing Shopify, HoduCC, Zapier, Salesforce and 15 more extensions for Zoho Desk

Deliver stellar customer service and win customer loyalty with Zoho Desk. Here's a list of all new extensions for Zoho Desk released in the third quarter of 2021. Connect your favourite business apps with Zoho Desk in a snap without writing a single-line of code. 

Telephony extensions
We released 8 new telephony extensions for Zoho Desk. Start making calls from within your Zoho Desk, and receive incoming call pop-ups to get contextual details even before you answer the call. Enable click-to-call and log call recordings in the contact record after the call ends. Click below to learn more.

More extensions for Zoho Desk

Zapier for Zoho Desk enables you to instantly connect your help desk with 2,000+ apps without any coding or relying on developers to build integrations. For example, if you are using Google Forms to submit tickets, you can create a ticket for every new form response.

Make sure your support teams have the full context for every customer ticket with two-way data sharing between your CRM and help desk. Maintain a unified database of customer and product information using two-way sync for contacts and accounts along with custom data fields and more. 

Attach files from your WorkDrive account when replying to tickets and get an overview of all attached files in incoming ticket conversations. Share links to your WorkDrive files in tickets and assign appropriate access permissions as required. 

It is easy to lose track of a ticket or a forum topic you need to follow, especially when using extended, hyphenated, and non-standard URL formats. Use Bookmarks for Zoho Desk to bookmark tickets and various other web pages that are of interest to you. 

Enable your agents to better understand the issues your customer needs help with. View a list of recent tickets from a customer, along with their status, creation date, and currently assigned agent. Filter recent tickets by department and status to narrow in on issues that might be related to the current ticket.

Export or backup your data to CSV or move Zoho Desk data to any other help desk. Keep the original data structure and get to work in the new system right away. Reduce the time and effort needed to migrate data.

Keep track of your customers and their order information from Shopify. Create support tickets for every Shopify order, so that support agents can easily track customers and their order information without leaving their Zoho Desk interface.

Easily integrate Zoho Desk with 500+ apps to ensure an uninterrupted flow of information between them. Set triggers, add actions, introduce decision branches, create delays, and configure decision logic while creating workflows.

Create tasks for relevant projects without leaving your help desk. See the number of tasks associated with a ticket and track their status in real time. Access linked tickets from inside a task in Zoho Projects and much more.

Instead of wasting time importing your data to Zoho Desk manually, import your data from CSV or other help desk systems quickly. Transition to Zoho Desk within a few days, keeping all of your data intact.

Provide inbound and outbound SMS and MMS support to your customers. Create new tickets in Zoho Desk from every incoming message, and send direct replies to any Viber message without leaving Zoho Desk.

Empower your support teams to deliver exceptional customer experiences with extensions from Zoho Marketplace.

    • Sticky Posts

    • Zoho Desk Cheat Sheet For The Year-End

      Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next
    • Zoho Desk: Scheduled Maintenance on 8 August 2021

      Hello, everyone! Warm greetings from the Zoho Desk team. We have planned scheduled maintenance activity on 8 August 2021, around 11:00 am IST. It might engender downtime from 0.25 to 4 minutes for a few customers in the US data center. We do not expect
    • Issue: Responses sent multiple times from Zoho Desk

      Hi All  Im afraid we are facing an issue with Desk where responses from Desk are being sent out multiple times. We have all hands on board and we are working on fixing this. I will be posting a follow up shortly as soon as this is fixed with the RCA.  Appreciate your patience in the meantime.  Regards Aarty
    • Layouts just got a whole lot more customizable!

      Dear Customers, Layouts help you organize your fields in each module. They help you quickly get to the information you care about the most. Until now, you could modify layouts and create custom fields only at the organization level. Today, we've made layouts more customizable. Each department can now have its own layout. Agents can create and use custom fields within each department, without interfering with those in another department. They can also configure department-specific picklist values
    • Reach us through our official support channels

      Dear Customers, Thanks a lot for choosing Zoho! Our applications are built to help achieve your day-to-day business goals. We are committed to engaging with you, to understand and develop solutions that enhance your productivity.  We are happy and ready to help you use our services efficiently. Understanding and avoiding fake support Just like using popular bank names and financial applications for phishing purposes, using Zoho and claiming to be providing support for Zoho services with false contact

      Zoho SalesIQ Resources

            Zoho TeamInbox Resources

              Zoho DataPrep Resources

                  Zoho CRM Plus Resources

                    Zoho Books Resources

                      Zoho Subscriptions Resources

                        Zoho Desk Resources

                          Zoho Projects Resources

                            Zoho Sprints Resources

                              Qntrl Resources

                                Zoho Creator Resources

                                  Zoho WorkDrive Resources

                                      Zoho Campaigns Resources

                                        Zoho CRM Resources

                                                    Design. Discuss. Deliver.

                                                    Create visually engaging stories with Zoho Show.

                                                    Get Started Now

                                                      Zoho Show Resources

                                                        Zoho Writer Writer

                                                        Get Started. Write Away!

                                                        Writer is a powerful online word processor, designed for collaborative work.