Is there anything like an Audit Log in Desk?
Hi there guys,
We're currently facing some issues along the past months since we have encountered several Workflow/Business/automation Rules that are having their Criteria changed without any manipulation from our side we just have 2 admins (Natalia Labrin and me) and we haven't done any changes regarding those issues so we're kinda blind regarding WHO or WHAT did that change...
We're having to manually fix certain Tickets that are not undergoing the proper transition due to certain rules being changed along the time so what we desperately need is some kind of AUDIT LOG just like in CRM in order to know who did it or if it's related to some AUTOMATIC UPDATE to Zoho Apps
Higher ranks up here are seriously thinking about changing the DESK application due to all this "curious" changes we are facing outta nowhere.
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