API Timeout Issue Starting on 05.09.2024
Since this morning, we've been encountering issues with API requests, with many of them timing out unexpectedly. After extensive testing and debugging, we found that the timeouts occur randomly, potentially due to a throttling limit or an API usage capacity per seconds or minutes.
This log is used to track when the timeouts occur. As you can see, the timeouts happen at random intervals—sometimes after the first request, other times after the second, fifth, and so on. There's no consistent pattern.
2024-09-05 16:14:24 - get - https://www.zohoapis.eu/billing/v1/customers/ID1
2024-09-05 16:14:24 - get - https://www.zohoapis.eu/billing/v1/subscriptions
2024-09-05 16:14:34 - https://www.zohoapis.eu/billing/v1/subscriptions?customer_id=ID1 - Curl Error:Connection timed out after 10001 milliseconds
2024-09-05 16:16:01 - get - https://www.zohoapis.eu/billing/v1/customers/ID1
2024-09-05 16:16:01 - get - https://www.zohoapis.eu/billing/v1/subscriptions
2024-09-05 16:16:01 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID1
2024-09-05 16:16:01 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID2
2024-09-05 16:16:02 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID3
2024-09-05 16:16:02 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID4
2024-09-05 16:16:12 - https://www.zohoapis.eu/billing/v1/subscriptions/ID4 - Curl Error:Connection timed out after 10001 milliseconds
2024-09-05 16:16:20 - get - https://www.zohoapis.eu/billing/v1/customers/ID1
2024-09-05 16:16:30 - https://www.zohoapis.eu/billing/v1/customers/ID1 - Curl Error:Connection timed out after 10001 milliseconds
2024-09-05 16:16:33 - get - https://www.zohoapis.eu/billing/v1/customers/ID1
2024-09-05 16:16:33 - get - https://www.zohoapis.eu/billing/v1/subscriptions
2024-09-05 16:16:33 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID1
2024-09-05 16:16:43 - https://www.zohoapis.eu/billing/v1/subscriptions/ID1 - Curl Error:Connection timed out after 10001 milliseconds
2024-09-05 16:16:47 - get - https://www.zohoapis.eu/billing/v1/customers/ID1
2024-09-05 16:16:47 - get - https://www.zohoapis.eu/billing/v1/subscriptions
2024-09-05 16:16:47 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID1
2024-09-05 16:16:57 - https://www.zohoapis.eu/billing/v1/subscriptions/ID1 - Curl Error:Connection timed out after 10000 milliseconds
2024-09-05 16:18:06 - get - https://www.zohoapis.eu/billing/v1/customers/ID1
2024-09-05 16:18:06 - get - https://www.zohoapis.eu/billing/v1/subscriptions
2024-09-05 16:18:06 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID1
2024-09-05 16:18:16 - https://www.zohoapis.eu/billing/v1/subscriptions/ID1 - Curl Error:Connection timed out after 10001 milliseconds
2024-09-05 16:18:18 - get - https://www.zohoapis.eu/billing/v1/customers/ID1
2024-09-05 16:18:18 - get - https://www.zohoapis.eu/billing/v1/subscriptions
2024-09-05 16:18:19 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID1
2024-09-05 16:18:19 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID2
2024-09-05 16:18:19 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID3
2024-09-05 16:18:19 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID4
2024-09-05 16:18:19 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID5
2024-09-05 16:18:20 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID6
2024-09-05 16:18:30 - https://www.zohoapis.eu/billing/v1/subscriptions/ID6 - Curl Error:Connection timed out after 10000 milliseconds
Earlier this morning, I checked the status of the billing EU service API and confirmed there was an issue. However, after some time, the issue was resolved, and the status returned to green.Access your files securely from anywhere
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