API Timeout Issue Starting on 05.09.2024

API Timeout Issue Starting on 05.09.2024

Since this morning, we've been encountering issues with API requests, with many of them timing out unexpectedly. After extensive testing and debugging, we found that the timeouts occur randomly, potentially due to a throttling limit or an API usage capacity per seconds or minutes.


Interestingly, when making the same API requests from different IPs or localhost, no timeouts occur. This leads us to believe the issue could be related to limits based on IP or domain.


This log is used to track when the timeouts occur. As you can see, the timeouts happen at random intervals—sometimes after the first request, other times after the second, fifth, and so on. There's no consistent pattern.

  1. 2024-09-05 16:14:24 - get - https://www.zohoapis.eu/billing/v1/customers/ID1

    2024-09-05 16:14:24 - get - https://www.zohoapis.eu/billing/v1/subscriptions

    2024-09-05 16:14:34 - https://www.zohoapis.eu/billing/v1/subscriptions?customer_id=ID1 - Curl Error:Connection timed out after 10001 milliseconds


  2. 2024-09-05 16:16:01 - get - https://www.zohoapis.eu/billing/v1/customers/ID1

    2024-09-05 16:16:01 - get - https://www.zohoapis.eu/billing/v1/subscriptions

    2024-09-05 16:16:01 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID1

    2024-09-05 16:16:01 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID2

    2024-09-05 16:16:02 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID3

    2024-09-05 16:16:02 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID4

    2024-09-05 16:16:12 - https://www.zohoapis.eu/billing/v1/subscriptions/ID4 - Curl Error:Connection timed out after 10001 milliseconds


  3. 2024-09-05 16:16:20 - get - https://www.zohoapis.eu/billing/v1/customers/ID1

    2024-09-05 16:16:30 - https://www.zohoapis.eu/billing/v1/customers/ID1 - Curl Error:Connection timed out after 10001 milliseconds


  4. 2024-09-05 16:16:33 - get - https://www.zohoapis.eu/billing/v1/customers/ID1

    2024-09-05 16:16:33 - get - https://www.zohoapis.eu/billing/v1/subscriptions

    2024-09-05 16:16:33 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID1

    2024-09-05 16:16:43 - https://www.zohoapis.eu/billing/v1/subscriptions/ID1 - Curl Error:Connection timed out after 10001 milliseconds


  5. 2024-09-05 16:16:47 - get - https://www.zohoapis.eu/billing/v1/customers/ID1

    2024-09-05 16:16:47 - get - https://www.zohoapis.eu/billing/v1/subscriptions

    2024-09-05 16:16:47 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID1

    2024-09-05 16:16:57 - https://www.zohoapis.eu/billing/v1/subscriptions/ID1 - Curl Error:Connection timed out after 10000 milliseconds


  6. 2024-09-05 16:18:06 - get - https://www.zohoapis.eu/billing/v1/customers/ID1

    2024-09-05 16:18:06 - get - https://www.zohoapis.eu/billing/v1/subscriptions

    2024-09-05 16:18:06 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID1

    2024-09-05 16:18:16 - https://www.zohoapis.eu/billing/v1/subscriptions/ID1 - Curl Error:Connection timed out after 10001 milliseconds


  7. 2024-09-05 16:18:18 - get - https://www.zohoapis.eu/billing/v1/customers/ID1

    2024-09-05 16:18:18 - get - https://www.zohoapis.eu/billing/v1/subscriptions

    2024-09-05 16:18:19 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID1

    2024-09-05 16:18:19 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID2

    2024-09-05 16:18:19 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID3

    2024-09-05 16:18:19 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID4

    2024-09-05 16:18:19 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID5

    2024-09-05 16:18:20 - get - https://www.zohoapis.eu/billing/v1/subscriptions/ID6

    2024-09-05 16:18:30 - https://www.zohoapis.eu/billing/v1/subscriptions/ID6 - Curl Error:Connection timed out after 10000 milliseconds

Earlier this morning, I checked the status of the billing EU service API and confirmed there was an issue. However, after some time, the issue was resolved, and the status returned to green.


      Zoho Developer Community




          Bootcamp
          Community
          Pricing
          Webinars
          What's New
          Integrations
          Contact Support
          Contact Sales

            Zoho Survey Resources
              Features
              Survey Templates
              Integrations
              Community
              iOS Mobile Surveys
              Pricing
              Android Mobile Surveys
              Insurvey Blogs
              Insight Blogs
              Tips & Tricks







                            Latest Feature Updates


                                Zoho Desk Resources

                                • Desk Community Learning Series


                                • Digest


                                • Functions


                                • Meetups


                                • Kbase


                                • Resources


                                • Glossary


                                • Desk Marketplace


                                • MVP Corner


                                • Word of the Day




                                    Zoho Marketing Automation
                                      Zoho SalesIQ Resources

                                            • Sticky Posts

                                            • Zoho Billing will discontinue support for older browser versions soon

                                              Hello users, Starting from May 15, 2024, Zoho Billing will no longer support the following browser versions: Browsers Version Restrictions Firefox Browser Versions older than 100 Google Chrome Versions older than 100 Microsoft Edge Versions older than

                                            • Introducing Developer Space in Zoho Subscriptions

                                              Hello devs! At Zoho Subscriptions, we're constantly looking for ways to empower the developer community. Our goal is to provide you with the tools you need to integrate Zoho Subscriptions with your other platforms, and we also want to make it easy to


                                            Manage your brands on social media
                                            Access Zoho Social

                                              Zoho Pagesense Resources


                                                  Zoho TeamInbox Resources

                                                    Zoho DataPrep Resources



                                                      Zoho CRM Plus Resources

                                                        Zoho Books Resources


                                                          Zoho Subscriptions Resources

                                                            Zoho Projects Resources


                                                              Zoho Sprints Resources


                                                                Qntrl Resources


                                                                  Zoho Creator Resources


                                                                    Zoho WorkDrive Resources



                                                                      Zoho Campaigns Resources


                                                                        Zoho CRM Resources

                                                                        • CRM Community Learning Series

                                                                          CRM Community Learning Series


                                                                        • Tips

                                                                          Tips

                                                                        • Functions

                                                                          Functions

                                                                        • Meetups

                                                                          Meetups

                                                                        • Kbase

                                                                          Kbase

                                                                        • Resources

                                                                          Resources

                                                                        • Digest

                                                                          Digest

                                                                        • CRM Marketplace

                                                                          CRM Marketplace

                                                                        • MVP Corner

                                                                          MVP Corner





                                                                            Design. Discuss. Deliver.

                                                                            Create visually engaging stories with Zoho Show.

                                                                            Get Started Now