Issues with Automation Scheduling and Live Chat Unavailability

Some issues we are currently facing with the Zoho Campaign platform today. It seems that the automation scheduling is not working as intended again, and we are experiencing a recurrence of a previous problem last (November 2023).

Firstly, the automation we set up for today's email (060) at 9:30 a.m. did not follow the scheduled time. Instead, it was sent at 8:53 a.m., causing a significant disruption to our planned marketing activities. Additionally, the subsequent email scheduled for next Tuesday (061) at 9:30 a.m. was sent at 9:57 a.m. This inconsistency is a recurring problem that we have encountered before, and unfortunately, it seems to have resurfaced.

Moreover, the live chat option, which we have utilized in the past, is currently not visible on the platform. Having a reliable and accessible support channel is crucial for us, especially when dealing with time-sensitive issues like this.

We are puzzled by these changes in your service and would appreciate some clarification.

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