Kaizen #14 - Notification API
Hello everyone!
Welcome back to another week in the Kaizen series!
This week, we will discuss the Notification API in detail.
What is a Notification API?
Notification API allows you to get instant notifications whenever an action is performed on the records of a module. The system notifies you of the event on the URL you provide. You can also enable notifications based on a specific operation like create, update, or delete.
Channels for notification
You can create individual channels to 'watch' set of activities performed on certain CRM modules like Leads/Contacts/Accounts etc.
Let us assume that you have an application with two code modules—Code module 1 processes data from the Sales Force Automation modules, and code module 2 processes data from the inventory modules. Therefore, it makes sense to create one channel for each code module and notify the user about a change in that code module from the respective channel.
Through the Notification APIs, you can also set the expiry time for instant notifications for every channel, and disable notifications, anytime.
Notification APIs allow you to
Enable Notifications (POST)
Get Notification Details (GET)
Disable Notifications (DELETE)
Disable Specific Notification (PATCH)
Enable Notifications
This API allows you to enable instant notifications for a channel.
Request URL: {{api-domain}}/crm/v2/actions/watch
Request Method: POST
Scope: ZohoCRM.notifications.ALL/CREATE
Here is a sample request that sends out notifications to the notify URL when a contact or a deal is created, or when an account is updated.
{ "watch": [ { "channel_id": "10000007828", "events": [ "Contacts.create", "Accounts.edit", "Deals.create" ], "channel_expiry": "2020-02-02T10:30:00+05:30", "token": "contacts_and_deals7828", "notify_url": "https://webhook.site/71d9de50-244f-473e-beb6-1acd161c3ac6" } ] } |
While enabling instant notifications, you can specify the following in the input:
Key and Data type | Description |
notify_url (mandatory) String | A valid URL that accepts data from the Notification API. Whenever any action gets triggered, the notification will be sent to this notify URL. |
channel_id (mandatory) String | The unique identification of that particular channel. The given value is sent back in the notification when an action happens in that channel. |
events (mandatory) JSON array | A JSON array of the module API name and the operation type (action on the records) that you want to be notified upon. |
token String, max of 50 characters | The given value is sent back in the notification URL body to ensure that the notification is sent from Zoho CRM. By using this value, users can validate the notifications. |
channel_expiry DateTime | The expiry time of the channel in the ISO8601 format. After this time, notifications for the channel are not sent. The expiry can be a maximum of one day after the notifications were enabled for that channel. If you do not specify this value or set an expiry time beyond one day, the system considers the default expiration time of one hour. |
Note
You can create a maximum of 100 channels (100 JSON objects, one for each channel) per API call.
Here is the response to the above POST request.
{ "watch": [ { "code": "SUCCESS", "details": { "events": [ { "channel_expiry": "2020-01-10T19:20:23+05:30", "resource_uri": "{{api-domain}}/crm/v2/Contacts", "resource_id": "3652397000000002179", "resource_name": "Contacts", "channel_id": "10000007828" }, { "channel_expiry": "2020-01-10T19:20:23+05:30", "resource_uri": "{{api-domain}}/crm/v2/Deals", "resource_id": "3652397000000002181", "resource_name": "Deals", "channel_id": "10000007828" }, { "channel_expiry": "2020-01-10T19:20:23+05:30", "resource_uri": "{{api-domain}}/crm/v2/Accounts", "resource_id": "3652397000000002177", "resource_name": "Accounts", "channel_id": "10000007828" } ] }, "message": "Successfully subscribed for actions-watch of the given module", "status": "success" } ] } |
Where,
resource_uri is the request URL to access the module.
resource_id is the ID of the module (obtained from "{api-domain}/crm/v2/settings/module_api_name").
Here is the sample request body of the notification that Zoho CRM sends to the notify URL.
{ "query_params": {}, "module": "Contacts", "resource_uri": "{{api-domain}}/crm/v2/Contacts", "ids": [ "3652397000001565035" ], "operation": "insert", "channel_id": "10000007828", "token": "contacts_deals_accounts_7828" } |
Get Notification Details
Use this API to get the list of all notifications a user has enabled.
You can also specify the channel_id to get the details of the notifications for that particular channel.
Request URL: {{api-domain}}/crm/v2/actions/watch
Request Method: GET
Scope: ZohoCRM.notifications.ALL/READ
Note
You can fetch a maximum of 200 channels per API call using this method.
Key and Data Type | Description |
per_page Integer | The number of channels you want to fetch per API call. The maximum is 200. |
page Integer | To get the list of records from the respective pages. The default value is 1. |
module String | The API name of the module to fetch notifications enabled for that module. |
channel_id String | The unique ID of the notification channel. |
Example:
{{api-domain}}/crm/v2/actions/watch?module=Leads&page=1&per_page=150&channel_id=10000007828
Update Notification Details
This API allows you to update the details of an existing notification like the token, the event which triggers the notification.
Request URL: {{api-domain}}/crm/v2/actions/watch
Request Method: PUT
Scope: ZohoCRM.notifications.ALL/WRITE/UPDATE
Mandatory parameter: channel_id
Below is an example of an input to update the details of the notification we enabled in the previous example.
{ "watch": [ { "channel_id": "10000007828", "events": [ "Contacts.create", "Contacts.edit", "Deals.create" ], "channel_expiry": "2020-01-12T15:35:05+05:30", "token": "contacts_deals_7828", } ] } |
As you can see, we have updated the event in which a notification is triggered, and the token.
Note
- Only the details you specify in the input will be updated. All other details you specified while enabling the notification will be removed. In this case, the notification for "Accounts.edit" will be disabled.
- You can update a maximum of 100 channels per API call.
Update Specific Information of a Notification
Use this API when you want to update specific information of a notification by retaining the existing details.
Request URL: {{api-domain}}/crm/v2/actions/watch
Request Method: PATCH
Scope: ZohoCRM.notifications.ALL/WRITE/UPDATE
Mandatory parameter: channel_id
All other information like the input structure, limits are similar to the previous example.
Disable Notifications
Use this API to disable all (DELETE) or specific details (PATCH) of the notifications that you have enabled for a channel.
Request URL: {{api-domain}}/crm/v2/actions/watch
Request Method: DELETE/PATCH
Scope: ZohoCRM.notifications.ALL/WRITE/DELETE
Mandatory parameter: channel_ids (comma-separated channel IDs)
Example:
{{api-domain}}/crm/v2/actions/watch?channel_ids=10000007828,10000007000
Here is a sample input to disable specific notifications in a channel (PATCH).
{ "watch": [ { "events": [ "Contacts.create" ], "_delete_events": true } ] } |
The following table gives you the details of every key in the input.
Key and Data Type | Description |
channel_id (mandatory) Integer | The unique ID of the channel that you want to update or delete. |
events (mandatory) JSON array | The module API name (from the module metadata API) and the operation type (all, create, edit, and delete) that you want to disable notifications for. |
_delete_events (mandatory for PATCH) Boolean | Indicates whether you want to delete the events mentioned in the input. true deletes all the notifications for the events; false or not specifying this key in the input does not disable notifications. |
Note
- The DELETE request deletes the channel and the notifications enabled for that channel.
- The PATCH request deletes only the events you specify in the events array, provided you have set the value for the _delete_events key as true.
We hope you found this post useful. Let us know your thoughts in the comment section or write to us at support@zohocrm.com.
Cheers!
Access your files securely from anywhere
New to Zoho Recruit?
Zoho Developer Community
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
Shylaja S
Ricardo
Jaya Suriya J
David
Phuong
Sticky Posts
Kaizen #152 - Client Script Support for the new Canvas Record Forms
Hello everyone! Have you ever wanted to trigger actions on click of a canvas button, icon, or text mandatory forms in Create/Edit and Clone Pages? Have you ever wanted to control how elements behave on the new Canvas Record Forms? This can be achievedKaizen #142: How to Navigate to Another Page in Zoho CRM using Client Script
Hello everyone! Welcome back to another exciting Kaizen post. In this post, let us see how you can you navigate to different Pages using Client Script. In this Kaizen post, Need to Navigate to different Pages Client Script ZDKs related to navigation A.Kaizen #210 - Answering your Questions | Event Management System using ZDK CLI
Hello Everyone, Welcome back to yet another post in the Kaizen Series! As you already may know, for the Kaizen #200 milestone, we asked for your feedback and many of you suggested topics for us to discuss. We have been writing on these topics over theKaizen #197: Frequently Asked Questions on GraphQL APIs
🎊 Nearing 200th Kaizen Post – We want to hear from you! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.Kaizen #198: Using Client Script for Custom Validation in Blueprint
Nearing 200th Kaizen Post – 1 More to the Big Two-Oh-Oh! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
Nederlandse Hulpbronnen
ご検討中の方
Recent Topics
Can I collect email addresses in a form??
Can I add new subscribers to my email list (hosted in FloDesk) when they check a box and add their email address on a Zoho form?Zoho CRM Android app updates: Kiosk and multiple file upload support for subforms
Hello everyone, We've rolled out new enhancements to the Zoho CRM Android app to bring better mobile CRM experience and efficiency. Let's take a quick look at what's new: Kiosk Multiple file uploads for subforms Kiosk Kiosk is a no-code tool in Zoho CRMAlerts for mentions in comments
We are testing the use of Writer internally and found that when a user is mentioned in a comment, there is no email alert for the mention. Is this something that's configurable, and if so, where can we enable this option?Subform Disabled Fields Should Remain Disabled on Edit/View
Currently, when we disable a subform field using on user input or on add new row, it works perfectly during the initial data entry. However, when the record is saved and reopened for viewing or editing, these disabled fields become editable again. ThisIs it really true that I can't set the default 'deposit to' account in 2025?
I've been using Books for 7 years and the default account has never been a problem. I usually manually reconcile invoices and have never had a thought about which account. It has always been my account. However, I recently noticed that for the past 4Standard Payment Term is not pulled from account to quotation
Hey Team There seems to be something off. I do have "Net 30" as my default payment term in Zoho Books for my customers. If, from the customer overview or quote section, I create a new Quotation, the payment terms field stays blank and doesn't get theOAuth integration issues
I'm experiencing persistent OAuth errors when trying to connect Make with Zoho API. I've tried multiple approaches but keep encountering the following issues: First error: 'Invalid Redirect Uri - Redirect URI passed does not match with the one configured'Zoho Mail Android app update: Manage folders
Hello everyone! In the latest version(v2.9) of the Zoho Mail Android app update, we have brought in support for an option to manage folders. You can now create, edit, and delete folders from within the mobile app. You can also manage folders for the POPShortcut to fill a range of cells
Good evening: I'm writing because I haven't been able to find a feature that allows you to select a range of cells, type in one of them, and then use a key combination to type in all of them. In Excel, the keyboard shortcut is Ctrl+Enter. I haven't foundGet Zoho Mail API working (including DRE Connector, Oauth Token, ZUID, ZOID & ACCOUNT_ID)
Disclaimer: I’m not a professional coder! Do you need to use Zoho Mail API? Me too. It lets you do all sorts of things — like reading the complete header of an email, or forwarding an email with its attachments — which is what I wanted to do. But settingRevenue Deferrals
Does ZOHO books and subscriptions handle Revenue Deferrals?Can I make a website open inside Zoho whenever I log in?
Hi Zoho Team, Every day, I check a few websites for updates, for example, Rojgar--result, where I see the latest government job results and notifications. I was wondering if there’s any option in Zoho to make a website like that open inside Zoho wheneverZoho Analytics & SQL Server - Live connect
Below are the steps I did Created a fresh database and table in my own virtual server Created a new data source connection with live connect I was able to select the tables and created the data source successfully I am getting the error when I try toKaizen #214 - Workflow APIs - Part 2
Welcome back to another week of Kaizen! Last week, we discussed how Zylker Cloud Services used the Workflow APIs to discover and audit all the automations in their CRM, listing every workflow, checking triggers, and understanding their automation limits.Playback and Management Enhancements for Zoho Quartz Recordings
Hello Zoho Team, We hope you're all doing well. We would like to submit a feature request related to Zoho Quartz, the tool used to record and share browser sessions with Zoho Support. 🎯 Current Functionality As of now, Zoho Quartz allows users to recordZoho CRM Community Digest - September P1 | 2025
Hello Everyone! September's Here! Before we jump into product updates, and community highlights, here's a quick spotlight! Zoho has launched a Professional Sales Rep Certification course on Coursera, tailored for sales professionals to strengthen theirUpload my theme.
Hello. I would like to upload my own theme, this one: https://themeforest.net/item/panagea-travel-and-tours-listings-template/21957086 Is it compatible and where I upload it? If not I will hire a developer, what do I have to ask when I search for one?Explore the Redesigned Quotes Module in Zoho Billing
Dear users, We’re excited to introduce a refreshed look for the Quotes details page in Zoho Billing! This update brings you a more efficient user interface experience without changing your existing workflow. We've enhanced layouts with organized tabs,Product Updates in Zoho Workplace applications | September 2025
Hello Workplace Community, Let’s take a look at the new features and enhancements that went live across all Workplace applications this September. Zoho Mail Attach email as EML file in Compose Effortlessly attach emails as EML file in Compose by simply🤝 Rencontres, partage et inspiration au Zoho Community Meetup de novembre
Chers utilisateurs, Bonne nouvelle 🎉 : notre Meetup Zoho Community approche, et nous serions ravis de vous y voir ! 📍 Toulouse : le 25 novembre 📍 Lyon : le 27 novembre (🎯 Il ne reste que quelques places !) Que vous soyez débutant ou utilisateur avancé,Need Help Mapping GST Registration Number Field Between Zoho Books & Zoho CRM + Slow Sync Issues
am facing an issue with field mapping between Zoho Books and Zoho CRM. I want to map the GST Registration Number field from the Customer module in Zoho Books to a custom GST field inside the Accounts module in Zoho CRM. However, I am getting a warningNotification received when self-assigning tickets
When I assign tickets in Zoho Desk the relevant agent gets a notification email. When assigning myself a ticket in Zoho Desk, I get a notification email. Now, as I am the person who assigned the ticket to myself, getting a notification in this regardNouveauté dans Zoho Writer - Création de documents et de modèles assistée par l'IA
Zia, l’assistant IA de Zoho Writer, soutient les utilisateurs dans l’amélioration de leur écriture et la création de contenus : correction orthographique et grammaticale en temps réel, suggestions adaptées au contexte, détection du plagiat, révisionsSession Expired
I constantly get "Session Expired" and need to relogin or close and open the application again. This gets really frustrating during the day. Is this something that can be solved? This really makes me want to leave the app as it is no go to need to reopenIntegrate your Outlook/ Office 365 inbox with Zoho CRM via Graph API
Hello folks, In addition to the existing IMAP and POP options, you can now integrate your Outlook/Office 365 inbox with Zoho CRM via Graph API. Why did we add this option? Microsoft Graph API offers a single endpoint to access data from across Microsoft’sDisable Buttons for Users with Profiles without permission
Hey, I've noticed that users without permission of setting up things in the marketplace, can still see the icon: On a click, you see this: It would be way better, if they couldn't see this menu icon at all. (Aside from the fact that it completely misplacedMapping a new Ticket in Zoho Desk to an Account or Deal in Zoho CRM manually
Is there any way for me to map an existing ticket in Zoho desk to an account or Deal within Zoho CRM? Sometimes people use different email to put in a ticket than the one that we have in the CRM, but it's still the same person. We would like to be ableZoho製品と生成AIツールの活用について
いつもありがとうございます。 弊社では、Zoho Oneを契約し、CRMを軸として、見込み客の管理から商談、その後の受注や請求の管理、サポート業務（Desk）、業務データのレポーティング（Analytics）などを行っております。 Zohoサービス自体には、Ziaというツールが搭載されているかと存じますが、それ以外の外部の生成AIツールと連携した活用などもできるのでしょうか？具体的には、CopilotなどがZohoに登録されているデータや情報を見て、対話型で必要なデータを提示してくれたり、商談や蓄積されたメモなどを分析してユーザが知見を得られるような活用ができないか、と考えております。Zoho Analytics - Make text clickable in underlying data
Hi Community, I have a simple sales report based on a Invoice query table. I have included a link on to each invoice on the table and sent the Invoice number URL to the link. This works find in the query table, but when I click underlying data on theCredit Management: #5 Advanced Refund Policy
You're subscribed to a well-known SaaS design tool. You've used it to manage your team's projects, create marketing visuals, brochures, and so on. But your needs change over time. Your company may switch to another tool or hire an in-house designer whoExported Slide Image Lacks Portion of the Background Image
This does not always happen, but when I export (or "download") the rendered image of a slide, it sometimes lacks a portion of the background image. I created a sample slide deck to demonstrate it and shared it with the admins. It is also publicly availableHow to create a Zoho Mail extension similar to Outlook's OnSend add-in?
Hi, I want to create a Zoho Mail extension similar to Outlook’s OnSend add-in. The extension should: Let the user select headers and footers from a taskpane while composing an email. When the user clicks Send, the extension should: Automatically insertEffective Inbox Organization: Folders vs Tags in Zoho Mail?
I'm exploring the best ways to organize a busy inbox, especially when managing multiple clients or project using Zoho Mail. I’d love to know what works best for others: 1. Do you prefer **folders** (possibly with sub-folders) for each client or project?Piss poor service in Support in Domains and email
Srijith Narayanan B contacted me today. Very pleasant fellow. Just didn't want to tell him how bad your support service is. You help the person, but you leave before we can finish the next stage. Which causes a lot of frustration. It's been 8 days nowZoho Mail android app update: Block & reject future emails, Report phishing, Spam alerts, Suspicious URL detection
Hello everyone! In the most recent Zoho Mail Android app update, we have brought in support for the following features: Block & reject future emails Report Phishing Spam alerts in the mail details screen. Suspicious URL detection. Block & reject futureZohomail does not support additional fields in mailto links
Hello, I set up Zohomail as default composer in Firefox according to manual here: https://www.zoho.com/mail/help/defaultcomposer.html#alink2 Later, I wanted to use this functionality to answer in a Linux mailing list thread using mailto link: mailto:xxxxx@kernel.org?In-Reply-To=%3C727o0521-q24p-s0qq-66n0-sn436rpqqr1p@example.com%3E&Cc=xxxxx%example.org&Subject=Re%3A%20%5BPATCH%20v2%28%29Emails not being received from a particular domain
Cannot receive any emails sent from atco.com Domain is in the spam whitelist so should be no reason for it not to be coming through. Have filed a ticket and besides a generic response of we are looking at it - it seems there is no actual support workersEmail address for forwarding is not saving and there's no confirmation ema
Steps to reproduce: 1. Enter my forward email in the email forward section of the account 2. Click save 3. See a notification stating saved successfully 4. Refresh the page, no forward email is saved 5. No email confirmation received at the forwardingThis domain is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details
This is the error i keep getting when trying to use my Zoho Domain Mail. This domain is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details Find attached. I hope this can be resolved very quickly so i can go on and makeAuto CC - Moving Departments
We have Auto CC e-mail replies to your support mailbox enabled. We have two departments: Helpdesk (helpdesk@domain.com) Delivery (delivery@domain.com) If we create a Helpdesk ticket, and reply, replies are CC'd to helpdesk@domain.com (OK) We then moveNext Page