Kaizen #20 - Node JS SDK

Kaizen #20 - Node JS SDK

Hello everyone!
Welcome to another week of Kaizen!
In today's post, we will discuss the Node JS SDK.

What is the Node JS SDK for Zoho CRM?
Node JS SDK allows you to create client Node JS applications that you can integrate with Zoho CRM, effortlessly. It serves as a wrapper for the REST APIs, thus making it easier to use the services of Zoho CRM.

What can you do with the Node JS SDK?
  • Exchange data between Zoho CRM and the client application where the CRM entities are modelled as functions.
  • Authenticate your application easily every time you sync data between Zoho CRM and your application, as the SDK takes care of generating the access/refresh tokens automatically.
How to start using the Node JS SDK?
Follow the below steps:
  • Step-1: Register your application (Self Client or Web-based client)
  • Step-2: Install the SDK
  • Step-3: Import the SDK in your project
  • Step-4: Initialize the SDK
    4.a. Choose the token persistence method
    4.b. Setup the configuration files or dictionary
    4.c. Generate the tokens
  • Step-5: Connect to Zoho CRM through the available functions

Let us now discuss these steps in detail.

Step-1: Register your application
All the Zoho CRM APIs are authenticated by the OAuth2.0 standards. It is mandatory to authenticate your application with Zoho.
You can register your application either as a Self Client (single user app) or a web-based app (multiple users app).

1.a. Self Client
  • Go to https://api-console.zoho.com.
  • Click ADD CLIENT
  • Choose the Client Type as Self Client, and click CREATE.
  • You will receive a client ID and a client secret upon successful registration.


1.b. Web-based Client
  • Go to https://api-console.zoho.com.
  • Click ADD CLIENT
  • Choose the client as Web based and click CREATE NOW.
  • Specify the client name, homepage URL of your application's UI, and a redirect URI to which you want to redirect the users after they grant consent to your application.
  • Click CREATE. Your Client ID and Client Secret will be displayed.


Step-2: Install the SDK
You can install the Node JS SDK through npm package manager. Run the below command.

npm install zcrmsdk

Run the below command to update your SDK to the latest version.

npm install --upgrade zcrmsdk
After the installation, a package named 'zcrmsdk' will be created in the node modules folder in your machine.

Step-3: Import the SDK in your project
Use the below statement in your code to import the downloaded SDK.

var ZCRMRestClient = require('zcrmsdk')

Step-4: Initialize the SDK 
Initializing the SDK involves the following steps.
  • Step 4.a - Choosing the token persistence method
  • Step 4.b - Setting up the oauth and configuration properties files
  • Step 4.c - Generating the tokens

4.a. Token Persistence
Your application should retain tokens (grant, access, and refresh tokens) to automate the process of data sync between your Node JS application and Zoho CRM.

You can choose to persist (store) the tokens in two ways.
      a. MySQL Persistence (default)
      b. Custom DB Persistence

a. MySQL Persistence
When you want to store the tokens in the MySQL DB, include the following keys in the configuration.properties file (discussed in the next section) or the configuration JSON array, along with other mandatory keys.

username=mysql_username
password=mysql_password

Note
When you use MySQL persistence, ensure that
  • MySQL runs in the same machine serving at the mentioned port (by default 3306).
  • There is a database named zohooauth.
  • There is a table name oauthtokens with the columns useridentifier (varchar(100)), accesstoken (varchar(100)), refreshtoken (varchar(100)) and expirytime (bigint).
b. Custom DB Persistence
To use custom DB persistence, you must write a custom implementation of the following functions:
  • getOAuthTokens() - This method returns the user identifier, access and refresh tokens, and their respective expiry time.
  • saveOAuthTokens(token_obj) - This method saves the access and refresh tokens, their respective expiry time. This method is called when you generate the access token through the grant token or the refresh token.
  • updateOAuthTokens(token_obj) - This method updates the access token and the expiry time every time an access token is refreshed. This method is called when the access token expires.

Include the absolute path of the file that contains the above methods in the following key of the configuration.properties file.

api.tokenmanagement=absolute_path_to _the_custom_implementation

The below images contain a sample of the custom implementation of the above three methods. You can find the code for the same as an attachment to this post.
This implementation of custom persistence creates a token file named zcrm_oauthtokens.txt and this file will contain the below keys with their values.

{"tokens": [{"access_token":"1000.xxxxx","expires_in":1582804396157,"user_identifier":"Patricia.boyle@abc.com","refresh_token":"xxx"}]}
getOAuthTokens()


updateOAuthTokens()


saveOAuthTokens()


Note
  • While updating the tokens, the next execution happens irrespective of the response. So, you must exercise care to handle this in your module.
  • All methods must return a Promise.
4.b. Configuration
You can set the configuration details in property files (oauth_configuration.properties and configuration.properties) or pass the details during run time as JSON key-value pairs.

oauth_configuration.properties
This file must contain the below client details.

[zoho]
crm.iamurl=accounts.zoho.com
crm.clientid=1000.xxxxxxx.6WJ
crm.clientsecret=99xxxxx0e16
crm.redirecturl=https://www.zoho.com

Where,
  • crm.iamurl - The domain-specific accounts URL from which you generate the grant token (authorization code). Possible domains are accounts.zoho.com (US), accounts.zoho.eu (EU), accounts.zoho.in (India), accounts.zoho.com.cn(China), accounts.zoho.com.au (Australia). The default value is accounts.zoho.com.
  • crm.clientid, crm.clientsecret - The client ID and client secret, respectively, you received while registering your application.
  • crm.redirecturl - The redirect URI you specified while registering your client. For self client apps, you can specify a dummy value for this key.
configuration.properties

This file must contain the below details.

[crm]
api.url=www.zohoapis.com
api.user_identifier=p.boyle@abc.com
[customDB]//If you want to use custom DB persistence
api.tokenmanagement=
[mysql]//If you want to use MySQL DB persistence
username=*****
password=*****

Where,
  • api.url - The domain-specific URL from which your app must make API calls to Zoho CRM. Possible URLs are www.zohoapis.com (US), www.zohoapis.eu (EU), www.zohoapis.in (India), www.zohoapis.com.cn(China), www.zohoapis.com.au (Australia). The default value is www.zohoapis.com.
  • api.user_identifier - The email ID of the current user.
  • api.tokenmanagement - The absolute or relative path to the file that contains the token storage mechanism. This key is mandatory for custom DB persistence.
  • username, password - The MySQL username and password, respectively. These keys are mandatory for MySQL DB persistence.
Note
Both these files must be placed under the resources folder of your project.

Config JSON Array
Instead of specifying the configuration details in properties files, you can choose to pass the details to the SDK during run time as JSON key-value pairs, as shown below.

var ZCRMRestClient = require('zcrmsdk');
var configJson={
        "client_id":"{client_id}",//mandatory
        "client_secret":"{client_secret}",//mandatory
        "redirect_uri":"{redirect_url}",//mandatory
        "user_identifier":"{user_identifier}",
        "mysql_username":"{mysql_username}",//optional ,"root" is default value
        "mysql_password":"{mysql_password}",//optional ,"" is default value
        "base_url":"{api_base_url}",//optional ,"www.zohoapis.com" is default value
        "iamurl":"{accounts_url}",//optional ,"accounts.zoho.com" is default value
        "version":"{api_version}",//optional ,"v2" is default value
        "tokenmanagement":"{token_management_module}"//optional ,mysql module is default
}
ZCRMRestClient.initialize(configJson).then(function()
{
//do whatever required after initialize
})

Now that you have created and registered your app with Zoho, you must authenticate it. 

4.c. Generating the tokens
As the V2 Zoho CRM APIs follow the OAuth2.0 protocol, it is mandatory to authorize the OAuth2.0 app before using the SDK functions with an access token.
You can generate an access token from a grant token.
You can generate the grant token in two ways based on the type of client.

For Self Client Applications
  • Log in to Zoho and go to Zoho Developer Console.
  • Select your Self Client.
  • Provide the necessary scopes separated by commas, along with the scope aaaserver.profile.READ
  • Select the Time Duration from the drop-down. This is the time the grant token is valid for.
  • Provide a description for the scopes. Click GENERATE.
  • Copy the grant token.
For Web-based Applications
It is the responsibility of your client app to generate the grant token for the users trying to login.
Your Application's UI must have the Login with Zoho option to open the grant token URL of Zoho, which would prompt for the user's OAuth2.0 authorization.
Upon the successful login of the user, the grant token will be sent as a parameter to your registered redirect URL.

Generating an access token from the grant token
Use the below code snippet in your main class.

ZCRMRestClient.generateAuthTokens(user_identifier,grant_token).then(function(auth_response){
console.log("access token :"+auth_response.access_token);
console.log("refresh token :"+auth_response.refresh_token);
console.log("expires in :"+auth_response.expires_in);
});

Note
  • The code snippet to generate the access token from the grant token is valid only once per grant token. If the grant token expires before you generate the access token, you must generate a new grant token only.
  • Generating access and refresh tokens is a one-time process. After the tokens are generated the first time, the SDK persists them based on the keys defined in the configuration dictionary or the properties file, and refreshes the access token as and when required.

Step-5: Connect to Zoho CRM through the available methods

Here is a sample to insert a lead. You can find the code for this sample in the attachment.



The isTokenGenerated Method

You need to add this method to check if the access token has already been generated or not. It returns a Boolean value.

true - The access token has already been generated. 
false - The access token has not been generated previously, thus, it shifts the control to the code snippet that leads to access token generation.

For more sample codes, refer to REST API samples.


We hope you found this post useful. Stay tuned for more!
Cheers!




    Access your files securely from anywhere

        All-in-one knowledge management and training platform for your employees and customers.






                              Zoho Developer Community




                                                    • Desk Community Learning Series


                                                    • Digest


                                                    • Functions


                                                    • Meetups


                                                    • Kbase


                                                    • Resources


                                                    • Glossary


                                                    • Desk Marketplace


                                                    • MVP Corner


                                                    • Word of the Day


                                                    • Ask the Experts



                                                              • Sticky Posts

                                                              • Kaizen #198: Using Client Script for Custom Validation in Blueprint

                                                                Nearing 200th Kaizen Post – 1 More to the Big Two-Oh-Oh! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.
                                                              • Kaizen #226: Using ZRC in Client Script

                                                                Hello everyone! Welcome to another week of Kaizen. In today's post, lets see what is ZRC (Zoho Request Client) and how we can use ZRC methods in Client Script to get inputs from a Salesperson and update the Lead status with a single button click. In this
                                                              • Kaizen #222 - Client Script Support for Notes Related List

                                                                Hello everyone! Welcome to another week of Kaizen. The final Kaizen post of the year 2025 is here! With the new Client Script support for the Notes Related List, you can validate, enrich, and manage notes across modules. In this post, we’ll explore how
                                                              • Kaizen #217 - Actions APIs : Tasks

                                                                Welcome to another week of Kaizen! In last week's post we discussed Email Notifications APIs which act as the link between your Workflow automations and you. We have discussed how Zylker Cloud Services uses Email Notifications API in their custom dashboard.
                                                              • Kaizen #216 - Actions APIs : Email Notifications

                                                                Welcome to another week of Kaizen! For the last three weeks, we have been discussing Zylker's workflows. We successfully updated a dormant workflow, built a new one from the ground up and more. But our work is not finished—these automated processes are


                                                              Manage your brands on social media



                                                                    Zoho TeamInbox Resources



                                                                        Zoho CRM Plus Resources

                                                                          Zoho Books Resources


                                                                            Zoho Subscriptions Resources

                                                                              Zoho Projects Resources


                                                                                Zoho Sprints Resources


                                                                                  Qntrl Resources


                                                                                    Zoho Creator Resources



                                                                                        Zoho CRM Resources

                                                                                        • CRM Community Learning Series

                                                                                          CRM Community Learning Series


                                                                                        • Kaizen

                                                                                          Kaizen

                                                                                        • Functions

                                                                                          Functions

                                                                                        • Meetups

                                                                                          Meetups

                                                                                        • Kbase

                                                                                          Kbase

                                                                                        • Resources

                                                                                          Resources

                                                                                        • Digest

                                                                                          Digest

                                                                                        • CRM Marketplace

                                                                                          CRM Marketplace

                                                                                        • MVP Corner

                                                                                          MVP Corner







                                                                                            Design. Discuss. Deliver.

                                                                                            Create visually engaging stories with Zoho Show.

                                                                                            Get Started Now


                                                                                              Zoho Show Resources

                                                                                                Zoho Writer

                                                                                                Get Started. Write Away!

                                                                                                Writer is a powerful online word processor, designed for collaborative work.

                                                                                                  Zoho CRM コンテンツ



                                                                                                    Nederlandse Hulpbronnen


                                                                                                        ご検討中の方




                                                                                                                • Recent Topics

                                                                                                                • Is it possible to create a meeting in Zoho Crm which automatically creates a Google Meet link?

                                                                                                                  We are using Google's own "Zoho CRM for Google" integration and also Zoho's "Google Apps Sync" tools, but none of them provide us with the ability to create a meeting in Zoho CRM that then adds a Google Meet link into the meeting. Is this something that
                                                                                                                • Trigger a Workflow Function if an Attachment (Related List) has been added

                                                                                                                  Hello, I have a Case Module with a related list which is Attachment. I want to trigger a workflow if I added an attachment. I've seen some topics about this in zoho community that was posted few months ago and based on the answers, there is no trigger
                                                                                                                • Email Field Validation Incorrectly Rejects RFC-Compliant Addresses (Forward Slashes)

                                                                                                                  I've encountered a validation issue with Zoho Creator's Email field that rejects RFC-compliant email addresses containing forward slashes, and I'm hoping the Zoho team can address this in a future update. The Issue When entering an email address containing
                                                                                                                • Call result pop up on call when call ends

                                                                                                                  I’d like to be able to create a pop up that appears after a call has finished that allows me to select the Call Result. I'm using RingCentral. I have seen from a previous, now locked, thread on Zoho Cares that this capability has been implemented, but
                                                                                                                • Payment system for donations management

                                                                                                                  I manage an organization where we receive donations from payers. Hence, there is no need to first create invoices and then create payments received against the invoices. What are the recommended best practices to do this in ZohoBooks?
                                                                                                                • Recording the deducted TDS on advance received from Customer (Zoho Books India)

                                                                                                                  Hi, How can we record the tds that has been deducted by my customer for the advance that he has paid to me. 1) My customer has paid Rs 10000 to me as advance (Rs 9800 as cash and deducted Rs 200 as TDS). I am not able to record the tds that has been deducted
                                                                                                                • Changing Account Type in Chart of Accounts

                                                                                                                  Does anyone know how to change/edit the account type for an Account name in Chart of Accounts. Zoho will not let me do this for some reason
                                                                                                                • Bulk bank rule creatioin

                                                                                                                  Hi team, I am exploring Option to create a multiple bank rule. Could please suggest the option to implement this?
                                                                                                                • Zoho books aide

                                                                                                                  Bonjour, je rencontre un problème avec Zoho Books. J’ai effectué une demande de support via l’interface prévue à cet effet, mais je n’ai jamais de retour. Je ne reçois ni email de confirmation, ni information concernant la prise en charge de ma demande,
                                                                                                                • Smart Data, Smarter Contracts — Ensuring Consistency Between Metadata and Documents

                                                                                                                  In contract management, data accuracy is not just a nice-to-have—it is essential. A single mismatch between what your system shows and what is written in the contract can ripple into approval delays, compliance risks, and broken trust in your data. Imagine
                                                                                                                • Join Zoho Meeting only via Web browser and not with Zoho Meeting App

                                                                                                                  Dear Zoho team, according to the documentation [1], Zoho Meeting only offers web view for Chrome and Firefox on a desktop. For other browsers and devices, participants can only join a Zoho Meaning with the Zoho Meeting App installed. This is a big hurdle
                                                                                                                • Manage control over Microsoft Office 365 integrations with profile-based sync permissions

                                                                                                                  Greetings all, Previously, all users in Zoho CRM had access to enable Microsoft integrations (Calendar, Contacts, and Tasks) in their accounts, regardless of their profile type. Users with administrator profiles can now manage profile-based permissions
                                                                                                                • AI Search and Record Retrieval Inside Zoho Creator – Is This Possible?

                                                                                                                  Is it possible to integrate an AI assistant into Zoho Creator that can intelligently search, retrieve, and analyze records within the application’s forms and reports? Can AI access and query existing Creator data securely using Deluge or APIs to provide
                                                                                                                • I have a requirement to integrate Zoho Books with Zoho Projects at both project and task levels.

                                                                                                                  Currently, when i create transactions in Zoho Books (Expenses, Invoices, Bills), we can only map them at the project level. However, our requirement is to: Map records at both project and task levels Sync these transactions back to Zoho Projects under
                                                                                                                • Scheduled AU Data Center Database Version Upgrade for Zoho Forms

                                                                                                                  Dear Zoho Forms' users, We would like to update you on a scheduled AU Data Center database version upgrade for Zoho Forms. Find the schedule below: Migration window: Sunday, 22nd February 2026 12.00 AM to 12.30 AM AEDT This migration is a part of our
                                                                                                                • Cannot get code to work with v2.mergeAndStore!

                                                                                                                  Please can someone help me pass subform items into a repeating mail merge table row using v2.mergeAndStore? I have a mail merge template created in Writer and stored in Workdrive. This template is referenced by a custom CRM function which merges all of
                                                                                                                • Hotmail is blocking the zoho mail IP

                                                                                                                  Greetings, Since last Tuesday (5 days ago today) I wrote to Zoho support and I still haven't received a single response (Ticket ID: 2056917). Is this how you treat people who pay for your email service? I am making this public so that those who want to
                                                                                                                • Zoho Bookings and Survey Integration through Flow

                                                                                                                  I am trying to set up flows where once an appointment is marked as completed in Zoho Bookings, the applicable survey form would be sent to the customer. Problem is, I cannot customise flows wherein if Consultation A is completed, Survey Form A would be
                                                                                                                • Zoho CRM Community Digest - December 2025 | Part 2

                                                                                                                  Hello Everyone! During the final weeks of December, Zoho CRM introduced updates that not only enhanced product capabilities but also offered deeper guidance through Kaizen posts. This section highlights what was released and shared in the last two weeks
                                                                                                                • CRUD actions for Resources via API

                                                                                                                  Hello, is it possible to perform CRUD actions through the API for Resources? We want to create a sync from Zoho CRM Car record to Bookings resources to create availabilities for Car bookings. For Test drives, not only the sales person needs to be available,
                                                                                                                • Kaizen #186 : Client Script Support for Subforms

                                                                                                                  Hello everyone! Welcome back to another exciting Kaizen post on Client Script! In this edition, we’re taking a closer look at Client Script Support for Subforms with the help of the following scenario. " Zylker, a manufacturing company, uses the "Orders"
                                                                                                                • オンライン勉強会のお知らせ Zoho ワークアウト (2/19 参加無料)

                                                                                                                  ユーザーの皆さま、こんにちは。コミュニティチームの中野です。 2月開催のZoho ワークアウトについてお知らせします。 今回はZoomにて、オンライン開催します。 ▶︎参加登録はこちら(無料) https://us02web.zoom.us/meeting/register/6AyVUxp6QDmMQiDGXGkxPA ━━━━━━━━━━━━━━━━━━━━━━━━ Zoho ワークアウトとは? Zoho ユーザー同士で交流しながら、サービスに関する疑問や不明点の解消を目指すイベント「Zoho
                                                                                                                • doubts about customer happiness in zoho desk

                                                                                                                  Good afternoon, Desk community. The reason for my message is that I have a question regarding the customer satisfaction surveys we can ask our clients to rate our service. I know that in Desk, you can activate Customer Happiness to send a survey to the
                                                                                                                • COQL API in JS Widget only pulling 200 records

                                                                                                                  Hello! We've been building a custom homepage widget using the Zoho JS SDK, and it seems that this https://help.zwidgets.com/help/latest/ZOHO.CRM.API.html#.coql only allows 200 records. I thought the limit was 2000 for COQL queries, but am I mistaken?
                                                                                                                • Standard Description Field - Can I change label or add dd tooltip

                                                                                                                  Is there a way fo you guys to allow the customer to change the label name for the description field in the customer portal when submitting tickets. Or at least allow us to add a tooltip to clarify what description we need from them. I know I can create my own separate multi line description field but if I do that, it doesn't have the nice toolbar with Bold, Italic, Underline, color, font, indent, etc. Can you please allow us to add a tooltip to the zoho standard description field?
                                                                                                                • Compensation | Salary Packages - Hourly Wage Needed

                                                                                                                  The US Bureau of Labor Statistics says 55.7% of all workers in the US are paid by the hour. I don't know how that compares to the rest of the world, but I would think that this alone would justify the need for having an hourly-based salary package option.
                                                                                                                • Customizing Helpcenter texts

                                                                                                                  I’m customizing the Zoho Desk Help Center and I’d like to change the wording of the standard widgets – for example, the text in the “Submit Ticket” banner that appears in the footer, or other built-in widget labels and messages. So far, I haven’t found
                                                                                                                • Ability to Edit Ticket Subject when Splitting a Ticket

                                                                                                                  Often someone will make an additional or new request within an existing ticket that requires we split the ticket. The annoying part is that the new ticket maintains the subject of the original ticket after the split so when the new ticket email notification
                                                                                                                • Automatically Update Form Attachment Service with Newly added Fields

                                                                                                                  Hi, When I have a Form Setup and connected to a 3rd Party Service such as OneDrive for Form Attachments, when I later add a new Upload Field I have to remove and redo the entire 3rd Party Setup from scratch. This needs to be improved, such as when new
                                                                                                                • Reopen ticket on specific date/time

                                                                                                                  Is there a way that we can close a ticket and setup a reopen of that ticket on a specific date and time? (without using the "on hold" ticket option)
                                                                                                                • API credit COQL COUNT

                                                                                                                  The docs describe API credits in COQL from the LIMIT perspective: https://www.zoho.com/crm/developer/docs/api/v8/COQL-Overview.html When using aggregate functions such as `COUNT` or `SUM`, is that billed as 1 API credit?
                                                                                                                • Anyone Building AI-Based SEO Dashboards in Zoho Analytics?

                                                                                                                  Hey everyone, I’m currently working on an SEO reporting dashboard in Zoho Analytics and looking to enhance it with AI-based insights—especially around AI visibility, keyword trends, and traffic sources. The goal is to track not just traditional metrics
                                                                                                                • Remove 'This is an automated mail from Zoho Sign' in footer

                                                                                                                  Hi there, Is it possible to remove or change the text under the e-mail templates? I can't figure out how to do that: Would love to hear from you. Kind regards, Tristan
                                                                                                                • Passing Info from Function to Client Script

                                                                                                                  Hello, I have recently started making use of client script for buttons, allowing me to give the user information or warnings before they proceed. This is great. However, I have never quite managed to pass back any extra information from the function to
                                                                                                                • Drag 'n' Drop Fields to a Sub-Form and "Move Field To" Option

                                                                                                                  Hi, I would like to be able to move fields from the Main Page to a Sub-Form or from a Sub-Form to either the Main Page or another Sub-Form. Today if you change the design you have to delete and recreate every field, not just move them. Would be nice to
                                                                                                                • Zoho Payroll for Canada

                                                                                                                  Is anyone else having problems getting setup for Canada?
                                                                                                                • Passing the CRM

                                                                                                                  Hi, I am hoping someone can help. I have a zoho form that has a CRM lookup field. I was hoping to send this to my publicly to clients via a text message and the form then attaches the signed form back to the custom module. This work absolutely fine when
                                                                                                                • User Automation: User based workflow rules & webhooks

                                                                                                                  User management is an undeniable part of project management and requires adequate monitoring. As teams grow and projects multiply, manual coordination for updating users & permissions becomes difficult and can give way to errors. User automation in Zoho
                                                                                                                • Default Ticket View - Table?

                                                                                                                  Guys, We mostly use the table view to queue tickets. Maybe I am missing it - but how can I set that view as 'default" for all our agents? Thanks JV
                                                                                                                • Zoho One IS BUGGY

                                                                                                                  Here are some things that just don't work: - Disabling applications from certain Spaces - Adding users (probably only for me) - Renaming applications in Zoho One Portal (fixed by now) - Reordering applications in Spaces When I try to reorder: It feels
                                                                                                                • Next Page