Kaizen #24 - CORS and the JS SDK

Kaizen #24 - CORS and the JS SDK

Hello everyone!
Welcome back to another week of Kaizen!
In this post, we will discuss the Cross-Origin Resource Sharing (CORS), and how it is used in Zoho CRM's JS SDK.

What is CORS?
Cross-Origin Resource Sharing (CORS) is a mechanism that uses additional HTTP headers in requests to allow web apps running in origin A, access to selected resources in origin B.
The below image depicts how CORS requests are served in a browser.


Here, in a web document hosted in domain-a.com, the main page, the layout CSS, and the image is served from the same domain (domain-a.com), while the canvas image is served from a different domain (domain-b.com). 
Therefore, the request to fetch the canvas image from domain-b.com is a cross-origin request controlled by CORS.

What requests use CORS?
  • Invocations of the XMLHttpRequest (XHR).
  • Web fonts so that servers can deploy TrueType fonts that can only be cross-site loaded and used by web sites that are permitted to do so.
  • Images/video frames drawn to a canvas using drawImage().
  • CSS shapes from images.

CORS Request Types
The browser decides the request type based on the request methods (GET/PUT/POST/DELETE) and the request headers.
The two types of CORS requests are
  1. Simple Requests
  2. Pre-flight requests
1. Simple Requests
  1. The browser sends the header ORIGIN in the XHR (XMLHttpRequest) to inform the target site about the request's origin.
  2. On the target site, the server compares the ORIGIN value with the allowed origins.
  3. If the source is allowed, the target site allows access to the resource to the requested site. Otherwise, the request is denied.

2. Pre-flight Requests
Before the actual request is sent, a pre-flight request is sent to the target site.
  1. The browser sends the pre-flight request via the OPTIONS HTTP request method.
  2. The server sends the details about the target site such as the allowed methods and the allowed origins.
  3. After deciding whether the target site could return the requested information based on this response, the browser makes the actual GET/POST/PUT/DELETE request.

Therefore, the server must send back the header Access-Control-Allow-Origin in the response header to serve simple and pre-flight requests appropriately.

Access-Control-Allow-Origin : [origin]
Example : Access-Control-Allow-Origin: https://www.example.com
This header allows only the website mentioned here to access the resources.
Here, https://www.example.com can access the resource on the target site, since it is explicitly allowed.
The server compares this value to the one sent in the ORIGIN header of the request, and accepts/rejects the request accordingly.

Access-Control-Allow-Origin : *
Example : Access-Control-Allow-Origin: *
The wildcard character (*) means that any site can access the resource in the target site. This practice is unsafe and hence, not widely used.

CORS and Zoho CRM JS SDK
Zoho CRM's JS SDK contains methods to invoke Zoho CRM's APIs that are CORS-enabled. All you have to do is register your JS app in Zoho Accounts Developer console  and authenticate it. 
You can then just use the methods available in our JS SDK in your code, and make API calls to Zoho CRM.

Prerequisites
  1. Your app must have the redirect.html page to which the access token is sent.
  2. The redirect.html page must contain the script to save the tokens in local storage based on the parameters sent after user authentication.
Before you can use the CRM APIs, you must
      a.  Register your app
      b. Authenticate your app

a. Register your app
  1. Go to https://api-console.zoho.com.
  2. Click ADD CLIENT
  3. Choose the client as Java Script and click CREATE NOW.
  4. Specify the client name, homepage URL of your app's UI, redirect URI (the HTML page of your application where you want the users to be redirected to after providing consent to your app), and the JavaScript domain.
  5. Click CREATE.
  6. Your client ID, client secret will be displayed under the Client Secret tab.

b. Authenticate your app
  1. Call the authorization URL from your HTML app.
    https://accounts.zoho.com/oauth/v2/auth?scope={scope}&client_id={client_id}&response_type=token&state=zohocrmclient&redirect_uri={path_to_the_redirect.html_of_your_app}
  2. Provide the necessary scopes, and the redirect_uri.
  3. The Zoho Accounts page prompts for user credentials. The user enters the credentials and may grant access for the entire session. 
  4. After the user grants access, Zoho Accounts redirects the user to the page you specified in the redirect_uri. You can see the access_token, grant_for_session as parameters to the redirect uri in the address bar.
    Example: javascriptDomainName/redirect.html?access_token={access_token}&grant_for_session=true|false
  5. The redirect.html file must run the script to store the access token of a particular user in local storage and use it while making API calls to Zoho CRM. This file is available in the attached ZIP of this post.
  6. Parse the access_token parameter to obtain the OAuth token.
  7. Note that the OAuthtoken expires every one hour. Generate a new one as and when required.

Note
  • You can find the sample JS app as an attachment to this post.
  • You can also download our JS SDK from the Github page.

After you download the ZIP, it opens the jssdktest folder that contains the below folders.
  • app - This folder contains the redirect.html file which holds the script to store and retrieve tokens from local storage.
  • index.html - The HTML file that renders the form where the user-entered details are captured to insert a lead in Zoho CRM. This file also calls the init() method to simultaneously initialize the SDK while the user submits the form.
  • js - this folder contains the zcrmsdk.js and the processData.js files. 
    zcrmsdk.js holds all the API methods.
    The processData.js file contains the script to initialize the SDK (init()), the action that happens when the user clicks the Submit button on the web page (submitData()) etc,.

Let us now see how CORS works while using the JS app.

Step - 1: User Redirection and SDK Initialization
The user visits your web page and the app redirects the user to Zoho Accounts with the client id, scopes, and the redirect URI that you have specified in the processData.js file.



The user enters the Zoho Credentials. Zoho Accounts prompts for user consent.
When the user clicks Accept, Zoho Accounts redirects the user to the URL you specified while registering your app. In our case, it is the path to the redirect.html file inside the app folder.
This step simultaneously initializes the SDK and runs the script to store the token.

Step - 2: redirect.html runs the script to store the access token
After the user grants access to the app, the access token is sent as a parameter in the address bar of the redirect URI.
The redirect.html invokes the setAccessToken() method and stores the token in local storage.
Here's the code snippet.

function setAccessToken() {
        var hashProps = getPropertiesFromURL();
        if(hashProps) {
            for( var k in hashProps) {
                if( hashProps.hasOwnProperty(k)) {
                    var key = ( k === 'access_toke' || k === 'access_token' ) ? 'access_token' : k;
                    var value = ( k === 'api_domain' ) ? decodeURIComponent(hashProps[k]) : hashProps[k];
                    localStorage.setItem(key, value);
                }
            }
        }
        setTimeout(function() { window.close(); }, 0);
    }
    setAccessToken();
You can also see the access token in the browser console under the Application tab.



Step-3: Display the Homepage of the app (index.html)
After the access token is obtained, the index.html page (the homepage URL you specified while registering) of your app is displayed.
The user enters the details in the form and clicks Submit.



Step-4: Invoke the submitData() method from the processData.js file
Clicking the Submit button invokes the submitData() method that contains the code to insert the lead in Zoho CRM with the details furnished in the form.
The code snippet is as follows.

function submitData()
{
    var firstName = document.getElementById("firstName").value;
    var lastName = document.getElementById("lastName").value;
    var email = document.getElementById("email").value;
    var company = document.getElementById("company").value;

    var dataObj = {'First_Name': firstName,'Last_Name': lastName, 'Email': email, 'Company': company};
    var input = {'module':'Leads', 'body':{'data':[dataObj]}};
        headers = {'Content-Type': 'application/json'};
       ZCRM.API.RECORDS.post(input).then(function(resp){
                var jsonData = JSON.parse(resp);
           window.location.replace(window.location.origin + "/view.html");
     //location.reload();
        });
}

Step-5: Make the cross-origin request to insert the lead
The method submitData() sets the headers and makes a function call to ZCRM.API.Records.post() which in turn, makes a CORS request to the Zoho CRM server.
You can see the request headers being set in the browser console under the Network tab.



As you can see, the header Access-Control-Allow-Origin contains the value as the JavaScript Domain.
When this domain and the one specified during app registration matches, the request goes through and the lead is inserted in CRM. Otherwise, the app receives the error.
Below is the screenshot after the lead is inserted in CRM.



The major advantage of using the JS SDK is that all APIs are available as JS functions,  and CORS code handling is already done. All you have to do is incorporate the requested methods in your app's code and make calls from the registered JavaScript domain.


We hope you found this post useful. Stay tuned for more!

Cheers!














    Access your files securely from anywhere







                            Zoho Developer Community





                                                  Use cases

                                                  Make the most of Zoho Desk with the use cases.

                                                   
                                                    

                                                  eBooks

                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho Desk.

                                                   
                                                    

                                                  Videos

                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho Desk.

                                                   
                                                    

                                                  Webinar

                                                  Sign up for our webinars and learn the Zoho Desk basics, from customization to automation and more

                                                   
                                                    
                                                  • Desk Community Learning Series


                                                  • Meetups


                                                  • Ask the Experts


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner




                                                            • Sticky Posts

                                                            • Kaizen #197: Frequently Asked Questions on GraphQL APIs

                                                              🎊 Nearing 200th Kaizen Post – We want to hear from you! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.
                                                            • Kaizen #198: Using Client Script for Custom Validation in Blueprint

                                                              Nearing 200th Kaizen Post – 1 More to the Big Two-Oh-Oh! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.
                                                            • Celebrating 200 posts of Kaizen! Share your ideas for the milestone post

                                                              Hello Developers, We launched the Kaizen series in 2019 to share helpful content to support your Zoho CRM development journey. Staying true to its spirit—Kaizen Series: Continuous Improvement for Developer Experience—we've shared everything from FAQs
                                                            • Kaizen #193: Creating different fields in Zoho CRM through API

                                                              🎊 Nearing 200th Kaizen Post – We want to hear from you! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.
                                                            • Client Script | Update - Introducing Commands in Client Script!

                                                              Have you ever wished you could trigger Client Script from contexts other than just the supported pages and events? Have you ever wanted to leverage the advantage of Client Script at your finger tip? Discover the power of Client Script - Commands! Commands


                                                            Manage your brands on social media



                                                                  Zoho TeamInbox Resources



                                                                      Zoho CRM Plus Resources

                                                                        Zoho Books Resources


                                                                          Zoho Subscriptions Resources

                                                                            Zoho Projects Resources


                                                                              Zoho Sprints Resources


                                                                                Qntrl Resources


                                                                                  Zoho Creator Resources



                                                                                      Zoho CRM Resources

                                                                                      • CRM Community Learning Series

                                                                                        CRM Community Learning Series


                                                                                      • Kaizen

                                                                                        Kaizen

                                                                                      • Functions

                                                                                        Functions

                                                                                      • Meetups

                                                                                        Meetups

                                                                                      • Kbase

                                                                                        Kbase

                                                                                      • Resources

                                                                                        Resources

                                                                                      • Digest

                                                                                        Digest

                                                                                      • CRM Marketplace

                                                                                        CRM Marketplace

                                                                                      • MVP Corner

                                                                                        MVP Corner






                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now


                                                                                            Zoho Show Resources


                                                                                              Zoho Writer Writer

                                                                                              Get Started. Write Away!

                                                                                              Writer is a powerful online word processor, designed for collaborative work.

                                                                                                Zoho CRM コンテンツ








                                                                                                  Nederlandse Hulpbronnen


                                                                                                      ご検討中の方




                                                                                                            • Recent Topics

                                                                                                            • Has anyone created a public ASAP Guide that I can check out?

                                                                                                              I am thinking of adding an ASAP guide to my web application, but I have noticed that the ASAP widget itself can be really slow to load sometimes. Has anyone created a public ASAP Guide that I can check to see how performant it is? I don't want to spend
                                                                                                            • Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences

                                                                                                              Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote
                                                                                                            • What’s New in Zoho Analytics – September 2025

                                                                                                              Hello Users!! In this month’s update, we’re raising the bar across multiple touchpoints, from how you bring in data, plan and track projects to how you design and brand your dashboards. We’ve added the all-new Gantt chart for project visualization, expanded
                                                                                                            • Zoho MCP has no tools for Creator or 3rd Party Apps?

                                                                                                              I don't see a Zoho MCP community forum so putting this here. Two big problems I see: 1) Although Zoho advertises "over 950 3rd party apps" as available through their MCP, when I go to "Add Tools" there are ZERO 3rd party apps available to choose from.
                                                                                                            • Zoho Forms - Zoho Drive connection - Shared Drives not supported

                                                                                                              Hello i am stuck with Google Drive Connection There is no supported shared drives Connection is not support shared drives boolean Query Parameters - supportsAllDrives=true&supportsTeamDrives=true to activate fetch files from the shared drives. Ahat need
                                                                                                            • Apply Advance option not shown in report

                                                                                                              We are facing an issue in Zoho Expenses. While approving an Expense Report, the "Apply Advance" option is not appearing under the three dots (More Options). Details: Module: Expense Reports Issue: "Apply Advance" option not visible Status of Report: Awaiting
                                                                                                            • Can't create package until Bill created?

                                                                                                              I can't understand why we cannot create a package until a Bill is created? We are having to created draft Bills to create a package when the item is received, but we may not have received a Bill from the supplier. Also, Bill # is required, but we normally
                                                                                                            • Whats the Time out Limit for API Calls from Deluge?

                                                                                                              Hi Creator Devs, We are making API calls to third party server via Deluge. Getting this error message: Error at line : 24, The task has been terminated since the API call is taking too long to respond. Please try again after sometime. Whats the default
                                                                                                            • Community Digest Agosto 2025 - Todas las novedades en Español Zoho Community

                                                                                                              ¡Hola, Zoho Community! Agosto llega a su fin y septiembre nos trae aire fresco a la comunidad: más inteligencia con IA, actualizaciones que elevan la productividad y la recta final hacia Zoholics España 2025. Aquí tienes lo más destacado del mes para
                                                                                                            • Tip #3: How to change your booking page language

                                                                                                              Displaying your booking page in your target audience's language can greatly increase customer satisfaction. By speaking their language, you will help customers feel more comfortable scheduling with you and create a stronger connection with them. Let's
                                                                                                            • How can I optimize a Zoho Site page for SEO when embedding external menu or restaurant links?

                                                                                                              Hi everyone, I’m experimenting with building small content hubs on Zoho Sites and want to make sure I’m doing it in an SEO-friendly way. For example, I tried creating a page that highlights restaurant menu items and linked out to a resource like this:
                                                                                                            • Diff signature for compose new email and replies

                                                                                                              Hi,   How do i have different signature for replies and new emails. its inconvenient to have one large signature for replies. Usually on Outlook we have the option to keep separate signatures for new emails and for replies.
                                                                                                            • Zoho Website Site Speed Up & Setting

                                                                                                              We are experiencing slow loading speeds on our Zoho website and would like assistance in optimizing its performance. Kindly review the site and suggest or implement necessary improvements to enhance speed, especially related to: > Caching mechanisms >
                                                                                                            • Clickjacking: Zoho Vault's Response

                                                                                                              Issue Password manager browser extensions are found vulnerable to clickjacking security vulnerabilities that could lead attackers to steal account credentials, TFA codes, card details, under certain conditions. Reported by Marek Toth, Independent Security
                                                                                                            • No option for pick up in Zoho Books / Inventory but yes on commerce

                                                                                                              Is it planned to release soon on books/inventory?
                                                                                                            • Zoho Books - France

                                                                                                              L’équipe de Zoho France reçoit régulièrement des questions sur la conformité de ses applications de finances (Zoho Books/ Zoho Invoice) pour le marché français. Voici quelques points pour clarifier la question : Zoho Books est un logiciel de comptabilité
                                                                                                            • Blueprint Issue - Being able to set a subform field as mandatory

                                                                                                              I'm creating a blueprint. My record involves a subform which is only shown once field is set but the field gets set in step two of the process. My problem - I can't save the record as the subform field is set to mandatory - If I unset the mandatory field,
                                                                                                            • Blueprint - Mandatory file upload field

                                                                                                              Hi, File upload (as we as image upload) field cannot be set as mandatory during a blueprint transition. Is there a workaround? Setting attachments as mandatory doesn't solve this need as we have no control over which attachments are added, nor can we
                                                                                                            • Zoho Books - Include Quote Status in Workflow Field Triggers

                                                                                                              Hi Zoho Books team, I recently tried to create a Workflow rule based on when a Quote is Accepted by the customer. This is something which I thought would be very easy to do, however I discovered that Status is not listed as a field which can be monitored
                                                                                                            • Zoho Books - Show Related Sales Orders on Quotes

                                                                                                              Hi Books team, I've noticed that the Quotes don't show show the related Sales Order. My feature request is to also show related Sales Orders above the Quote so it's easy to follow the thread of records in the sales and fulfilment process. Below screenshot
                                                                                                            • Add VAT/Tax line to bank adjustments

                                                                                                              When categorising transactions and matching bank feeds with transactions such as customer payments, we use the "Add Adjustment" to add things like fees/bank fees. It would be useful to choose a VAT/Tax rate here. Whilst there is a bank charges option when adding a payment, this goes into the default bank charges account. We use the adjustments so that we can choose the account and separate our fees. We use different card providers and Worldpay charges VAT so we are stuck. We cannot integrate with
                                                                                                            • New Menu Layout Feedback

                                                                                                              I'd really like to see the banking item back on the top of the menu. I'm sure part of it is just because that's what I'm accustomed to. However, for a bookkeeping program, I think there's a logic to having banking be on top. Not a giant issue, but something
                                                                                                            • How to use Rollup Summary in a Formula Field?

                                                                                                              I created a Rollup Summary (Decimal) field in my module, and it shows values correctly. When I try to reference it in a Formula Field (e.g. ${Deals.Partners_Requested} - ${Deals.Partners_Paid}), I get the error that the field can’t be found. Is it possible
                                                                                                            • Form Accessibility

                                                                                                              Hi, is there an update on the accessibility standard of Zoho forms? Are the forms WCAG 2.1 AA compliant? 
                                                                                                            • Cannot schedule report delivery

                                                                                                              The only 'send option' available when exporting reports is 'immediately' The option to schedule the report is missing.
                                                                                                            • adding attachment in sendmail script where attachment is in a CRM field

                                                                                                              Hi all, I have a custom field of type 'File Upload' in one of my modules in my CRM. I want to include the file in that field as an attachment to an email - which is done from a button on  the 'Results' module. I have created a script and a button to initiate an email from that module. The Deluge scripting window has allowed me to add arguments for all the fields I need to use except for the one file upload type field. My script currently looks like the below (content of the email omitted). As you
                                                                                                            • Signature field is showing black

                                                                                                              Hello, When customer signed the service form, it is showing as below picture Phone model: iPhone 16 Pro We tried delete and install application, but it not solved. This has on phone of a few person. There is any advice to solve this?
                                                                                                            • [Free Webinar] Learning Table Series - AI-Enhanced Insurance Claim Management in Zoho Creator

                                                                                                              Hello Everyone! We’re excited to invite you to another edition of Learning Table Series, where we showcase how Zoho Creator empowers industries with innovative and automated solutions. Struggling with lengthy claim processes, a lack of visibility into
                                                                                                            • How to update changed purchase account of item in invoice

                                                                                                              I have selected the wrong purchase account for various articles and created invoices. I had to adjust the purchase account in the article afterwards, but the old purchase account is still posted in the transaction-journal of the invoice. To adjust the
                                                                                                            • Zoho Suite is very slow

                                                                                                              Since today Zoho is incredibly slow over all applications! What's going on?
                                                                                                            • Not sure how to use credits to my account

                                                                                                              Hi I have a $50 credit to my account. I'm just wondering how I can apply that to either a current invoice or to try a new service. Any advice would be great, thanks. Kind Regards Chris
                                                                                                            • Control who sees Timeline and Interactions in Zoho CRM through Profiles

                                                                                                              The feature has been enabled for all DCs (except US, EU, and IN DCs). We will be rolling it out to the other DCs in the upcoming days. Dear All, In a CRM, not all users would require access to the history of a record. For instance, a Marketing Operations
                                                                                                            • Zoho Desk Integration - Add the option to send the estimate from the Zoho Desk Ticket Integration

                                                                                                              Hi, Currently in the Zoho Desk integration, the user is able to create an estimate from a ticket, once the estimate is created the user can see the estimate under the ticket (see screenshot below), but is not able to send that estimate from Zoho Desk.
                                                                                                            • Utilisation de Zoho en conformité avec l’article 286 du Code général des impôts (CGI)

                                                                                                              Cher(e) client(e), Conformément à l’article 286 du Code général des impôts (CGI) impose aux entreprises assujetties à la TVA d’utiliser des systèmes de caisse ou de gestion commerciale certifiés lorsqu’elles enregistrent des ventes à des particuliers.
                                                                                                            • Issue showing too many consultations in my workspace link.

                                                                                                              Hi Team, I’ve set up two Workspaces to track meetings from different sources. So far, this has been working well, and the two Workspaces are differentiated without any issues. However, when I navigate to Consultations and share the link to my personal
                                                                                                            • 👋 Welcome to the Zoho MCP Community

                                                                                                              Hello all, glad to have you here! This is your space for everything AI agents, MCP tools, and intelligent business apps. This community is for you — developers, partners, creators, and businesses exploring how agents can transform work. Whether you’re
                                                                                                            • CRM Validation Rules Support Only Single Condition

                                                                                                              Simply put, CRM validation rules support only a single condition for each field on "All Records". You also cannot specify additional validation rules on the same field because it has already been used in an existing validation rule. The ONLY solution
                                                                                                            • Unapproved Leaves are hard to distinguish in Attendance View

                                                                                                              This is a an unapproved leave request It appears in the Attendance view without any visual indicator if its approved or not For a whole day request this might be manageable but for hourly requests it gets very hard to know which are approved, which are
                                                                                                            • Performance Appraisal Probation Period

                                                                                                              Hello All,  Is there any possible way to create an appraisal cycle for new staff members, at the end of probation period? Many thanks!
                                                                                                            • Zoho Creatorの一括操作における処理の同期/非同期について

                                                                                                              現在、Creatorのレポート機能を利用して、複数のレコードに対して一括で処理を実行しようとしていますが、処理の実行順序について確認したいことがあります。 レポート内の複数レコードに一括で処理を実行した際、処理は同期的に行われるのでしょうか?それとも非同期的に行われるのでしょうか? 【同期処理の場合】 レコード①に対する処理が開始され、終了後にレコード②に対する処理が開始され、最後にレコード③に対する処理が実行されるように、処理が順番に行われる場合。 【非同期処理の場合】 レコード①、レコード②、レコード③の処理が一斉に開始され、それぞれ並行して処理が行われ、全処理が終了する場合。
                                                                                                            • Next Page