L' intégration Zoho CRM avec Ringover

L' intégration Zoho CRM avec Ringover



Ringover est une application "Contact Center as a Service (CCaaS)" qui aide les utilisateurs de Zoho à communiquer par téléphone efficacement et à collaborer en toute simplicité. Il suffit de connecter Ringover à Zoho pour que les appels téléphoniques et les conversations par SMS soient enregistrés automatiquement, ce qui réduit le temps consacré à la mise à jour de votre CRM. Cette intégration permet d'accéder rapidement à Zoho pour y saisir des notes sur les appelants, ce qui vous aide à aborder chaque appel avec plus de contexte.

Solution

Ringover offre plus qu'un outil d'appel téléphonique : il s'agit d'une plateforme CCaaS qui centralise les appels téléphoniques, la vidéoconférence, la messagerie instantanée et les SMS. Combinée à Zoho CRM, elle offre les solutions suivantes et plus encore pour répondre à un éventail de besoins en communication d'entreprise :
Appels instantanés : il suffit de cliquer sur l'icône Ringover située à côté du numéro de téléphone enregistré dans Zoho CRM pour appeler clients.
Identification de l'appelant : Ringover associe les appelants à leurs coordonnées Zoho correspondantes, ce qui permet aux agents d'offrir une expérience personnalisée lors de chaque conversation.


Gestion automatisée des conversations : grâce à la synchronisation transparente entre Zoho et Ringover, il n'est plus nécessaire de mettre à jour manuellement le CRM. Les dossiers des clients dans Zoho sont immédiatement mis à jour avec les détails de l'appel, du SMS et du message vocal, ce qui permet de s'assurer que toutes les informations essentielles sont capturées et facilement accessibles.

Le suivi de l'activité en direct : exploitez les données d'appel par agent, équipe ou numéro de RVI directement à partir de l'application Ringover. Récupérez et réutilisez les enregistrements d'appels pour le coaching et le développement des agents, afin de fournir à votre équipe les meilleures pratiques de l'industrie et d'améliorer leurs performances dans leur ensemble.

Prérequis

  • Vous devez disposer d'un compte Ringover Power pour bénéficier de cette intégration.
  • L'intégration doit être effectuée avec un compte administrateur Zoho CRM.
  • Il faut que les adresses email des comptes Ringover et Zoho soient les mêmes.

Intégrer Ringover avec Zoho CRM

  • Paramètres >> Canaux >> Téléphonie
  • Depuis le Marketplace téléphonie de Zoho, sélectionnez "Ringover".
  • Lancez l'installation et sélectionnez "Tous les utilisateurs".
  • Ensuite, accédez à votre tableau de bord Ringover pour activer Zoho.

Avantages

  • Économiser du temps et des ressources en mettant à jour manuellement les dossiers CRM.
  • Déployer et gérer une équipe entièrement distante ou hybride sans avoir à se soucier des problèmes de déplacement.
  • Améliorer la collaboration et la productivité de l'équipe grâce à la prise de données directe dans le CRM.
  • Résoudre les problèmes plus vite et avec plus de précision grâce aux données clients en temps réel tirées du CRM.
  • Augmenter les scores NPS grâce à une meilleure expérience client.
  • Accéder au tableau de bord de l'administrateur qui fournit des analyses et des rapports en temps réel pour suivre l'activité et la performance.
 
Utilisez-vous cette intégration ? Dans ce cas, n'hésitez pas à nous faire part de votre expérience dans les commentaires ci-dessous.
 
L'équipe Zoho France
​

    Access your files securely from anywhere






                      Zoho Campaigns Resources


                            Zoho Developer Community



                                Bootcamp
                                Community
                                Pricing
                                Webinars
                                What's New
                                Integrations
                                Contact Support
                                Contact Sales

                                  Zoho Survey Resources
                                    Features
                                    Survey Templates
                                    Integrations
                                    Community
                                    iOS Mobile Surveys
                                    Pricing
                                    Android Mobile Surveys
                                    Insurvey Blogs
                                    Insight Blogs
                                    Tips & Tricks





                                                Latest Feature Updates
                                                  What's New in Zoho Desk

                                                  Use cases

                                                  Make the most of Zoho Desk with the use cases.

                                                   
                                                    

                                                  eBooks

                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho Desk.

                                                   
                                                    

                                                  Videos

                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho Desk.

                                                   
                                                    

                                                  Webinar

                                                  Sign up for our webinars and learn the Zoho Desk basics, from customization to automation and more

                                                   
                                                    
                                                  What's New in Zoho Desk

                                                  • Desk Community Learning Series


                                                  • Meetups


                                                  • Ask the Experts


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner





                                                      Zoho SalesIQ Resources

                                                            • Sticky Posts

                                                            • CRM - Astuce #5 : Effectuer des actions en masses

                                                              Bonjour à tous,   Au programme du jour : éviter les répétitions grâce à la fonction "en masse". Gagnez du temps sur ces actions simples pour vous concentrez sur votre entreprise. Allez dans le module concerné et cliquer sur les : (...)   Suppression en

                                                            • Zoho CRM - Il y a du nouveau chez les modèles d'e-mails

                                                              Bonjour à tous,   Nous sommes ravis d'annoncer que les modèles d'email dans Zoho CRM sont désormais adaptés au design pour tous les ordinateurs et mobiles. Le responsive design désigne une méthode selon laquelle les pages sont conçues pour s'afficher

                                                            • Nouveautés Zoho CRM : la page d'accueil et le tableau de bord actualisés !

                                                              Bonjour à tous, Nous avons apporté quelques améliorations à la page d'accueil des utilisateurs et à l'onglet Tableau de bord, en voici un aperçu. Des composants supplémentaires dans la page d'accueil pour les nouveaux inscrits : Dans l'onglet Accueil,

                                                            • CRM Blueprint #5: Glossaire

                                                              Bonjour à tous,  Voici le dernier volet de notre série sur les Blueprints : un glossaire pour comprendre tous les termes nécessaire à l'automatisation de votre process. État : fait référence à chaque étape de votre processus. Par exemple : qualification,

                                                            • CRM : Ajoutez de la couleur à vos balises CRM

                                                              Bonjour à tous, Les tags sont des identifiants uniques qui peuvent être associés à différents enregistrements ce qui permet de rechercher, trier, catégoriser, filtrer et segmenter efficacement les enregistrements. Cette nouvelle amélioration a pour but


                                                            Manage your brands on social media
                                                            Access Zoho Social

                                                              Zoho Pagesense Resources


                                                                  Zoho TeamInbox Resources

                                                                    Zoho DataPrep Resources


                                                                      Zoho CRM Plus Resources

                                                                        Zoho Books Resources


                                                                          Zoho Subscriptions Resources

                                                                            Zoho Projects Resources


                                                                              Zoho Sprints Resources


                                                                                Qntrl Resources


                                                                                  Zoho Creator Resources



                                                                                      Zoho CRM Resources

                                                                                      • CRM Community Learning Series

                                                                                        CRM Community Learning Series


                                                                                      • Kaizen

                                                                                        Kaizen

                                                                                      • Functions

                                                                                        Functions

                                                                                      • Meetups

                                                                                        Meetups

                                                                                      • Kbase

                                                                                        Kbase

                                                                                      • Resources

                                                                                        Resources

                                                                                      • Digest

                                                                                        Digest

                                                                                      • CRM Marketplace

                                                                                        CRM Marketplace

                                                                                      • MVP Corner

                                                                                        MVP Corner







                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now


                                                                                            Zoho Show Resources


                                                                                              Zoho Writer Writer

                                                                                              Get Started. Write Away!

                                                                                              Writer is a powerful online word processor, designed for collaborative work.

                                                                                                Zoho CRM コンテンツ








                                                                                                  Nederlandse Hulpbronnen


                                                                                                      ご検討中の方




                                                                                                            • Recent Topics

                                                                                                            • Enhanced data export features: XLSX format, custom character encoding, and selective record export

                                                                                                              Greetings all, Here are a few enhancements related to exporting CRM data, including the ability to export data in XLSX file format now. The Export feature under Data Administration now offers new options that expand its flexibility and enable users to

                                                                                                            • Tip #42 – How to manage data security with Privacy Settings – 'Insider Insights'

                                                                                                              Data privacy is a cornerstone of trust in remote support. Through Privacy Settings in Zoho Assist, you can set up how data is gathered, stored, and handled in your organization. These settings ensure compliance, data protection for sensitive details,

                                                                                                            • Zoho DataPrep and File Pattern configuration

                                                                                                              I'm using Zoho data prep to ingest data from One Drive into Zoho Analytics... The pipeline is super simple but I can't any way to get all the files that I need. Basically I need to bring all the files with a certain pattern and for that I'm using a regex

                                                                                                            • Introducing Dark Mode / Light Mode : A New Look For Your CRM

                                                                                                              Hello Users, We are excited to announce a highly anticipated feature - the launch of Day, Night and Auto Mode implementation in Zoho CRM's NextGen user interface! This feature is designed to provide a visually appealing and comfortable experience for

                                                                                                            • Quick Item Search & Auto-suggestion for Invoices

                                                                                                              Hi Team, I am facing an issue while creating invoices in Zoho Books. Currently, I have to type the full item name in the correct sequence and spelling for it to appear. For example, my item name is: "Distemper Acri Silk Special White 10kg" If I type something

                                                                                                            • Ticketbai! en el Pais Vasco

                                                                                                              Hola a todos, En enero de 2.022 se va a implantar en el país vasco un nuevo sistema de facturación, denominado ticketbai!, ¿hay alguna previsión de realizar las adaptaciones en zoho books o zoho invoices? Ignoro la cantidad de clientes que tienen estas

                                                                                                            • Zoho CRM mobile app feature update: home page widgets, field tooltips and user image upload

                                                                                                              Hello everyone! Your business doesn't pause when you're on the move, and neither should your CRM. That's why in our latest update, we've introduced a few new features to make your mobile CRM experience smoother and more efficient. Let's take a quick look

                                                                                                            • Zoho CRM Plain Text Template: Line Breaks and Formatting Issue

                                                                                                              Hello, I'm following the instructions to create email templates in Zoho CRM, but I'm having a problem with the plain text version. https://help.zoho.com/portal/en/kb/zoho-sign/integrations/zoho-apps/zoho-crm/articles/zoho-crm-email-templates#Steps_to_create_a_custom_email_template

                                                                                                            • Optimizing Task Handling: Auto-Remove Recurrence for cancelled Tasks.

                                                                                                              Hello Everyone, A Custom function is a user-written set of code to achieve a specific requirement. Set the required conditions needed as when to trigger using the Workflow rules (be it Tasks / Project) and associate the custom function to it. Requirement:

                                                                                                            • Important updates to your connectors

                                                                                                              Hello everyone, Greeting from Zoho Creator! We're excited to announce that we'll be rolling out significant backend updates to Zoho Creator's built-in connectors to enhance security by following the latest frameworks. The existing version of some of the

                                                                                                            • Create, collaborate, and manage agreements with Zoho Sign

                                                                                                              Agreements drive business. We launched Zoho Sign in 2017 as a simple digital signature tool to sign agreements from anywhere, at any time. Over the years, we've learned that most agreements go through last-minute changes before they're signed. Our users

                                                                                                            • Function #25: Automatically generate purchase orders from a sales order

                                                                                                              We kicked off the "Function Fridays" series with the goal of helping you automate your everyday accounting tasks. As we delve into today's post, I'm delighted to announce that we're here to present the 25th custom function in this series. While it is

                                                                                                            • Has Anyone successfully integrated Zoho and Sage Intact?

                                                                                                              Hey all, We’re evaluating Zoho One + Sage Intacct and I’m trying to connect with anyone who has actually implemented the two together.Specifically, I’d love to know: -- Which functions you kept in Zoho vs. Intacct (e.g., Product Catalog, AR/AP, invoicing,

                                                                                                            • DNS set up

                                                                                                              I want to create an email with my company domain. When I tried to add new record with cloudflare it didn't work. The DNS record can't be manually added. I followed the instruction but still can't add it. Could you help?

                                                                                                            • 5名限定 課題解決型ワークショップイベント Zoho ワークアウト開催のお知らせ (9/25)

                                                                                                              ユーザーの皆さま、こんにちは。Zoho ユーザーコミュニティチームの藤澤です。 9月開催のZoho ワークアウトについてお知らせします。 今回はZoomにて、オンライン開催します。 ▷▷参加登録はこちら：https://us02web.zoom.us/meeting/register/6OSF2Bh6TumsMIlDwaY_PQ ━━━━━━━━━━━━━━━━━━━━━━━━ Zoho ワークアウトとは？ Zoho ユーザー同士で交流しながら、サービスに関する疑問や不明点の解消を目的とした「Zoho

                                                                                                            • hiding a topic from all but one segment (or list)

                                                                                                              My organization sends out a number of newsletters using Zoho Campaigns. One of those newsletters is for volunteers. In order to become a volunteer, a person has to first go through our volunteer orientation (training). After that, they can receive newsletters

                                                                                                            • How do I set up this automation correctly?

                                                                                                              When contacts enter my Subscribers list, I want it to reference a custom field to see if it is empty. Then I want it to do two things: If empty: Assign a tag based on a different custom field. If that custom field is empty, assign a different tag. If

                                                                                                            • Function #62: Display associated Quote on Invoice details screen

                                                                                                              Hello everyone! Today, we are sharing a Related List script that makes it easy to view and access the quote from which an invoice was created right from the invoice details screen. This Related List displays the Quote number and Amount, allowing you to

                                                                                                            • Custom confirmation message

                                                                                                              How can I change the message that users see after they submit the booking form? I have to confirm some details before their appointment is officially "confirmed", so I want to change it where it doesn't say their appointment is "confirmed" but rather

                                                                                                            • email forwarding not working

                                                                                                              Your email forwarding service does not work. I received the confirmation email and completed the confirmation, after that nothing and nothing since no matter what I have tried. Shame as everything else was smooth. I spose it's harder to run one of these web based internet mail services than you guys thought!!! can you fix the email forwarding asap PLEASE!

                                                                                                            • Desk x CRM Integration

                                                                                                              Howdy! We currently use SalesIQ but we are considering moving across to Desk as it seems to have more functionality that we want. One of the pulls is the ability for our customers to self serve. But, I might be getting over excited and not actually need

                                                                                                            • Function #53: Transaction Level Profitability for Invoices

                                                                                                              Hello everyone, and welcome back to our series! We have previously provided custom functions for calculating the profitability of a quote and a sales order. There may be instances where the invoice may differ from its corresponding quote or sales order.

                                                                                                            • Issue with Save & Share Link – Works for Others but Not Creator

                                                                                                              I’ve enabled the "Save and Share" feature in Zoho Forms, and it works correctly for all users accessing the public link—except for me (the form creator). Issue Details: When I save and share the link, recipients see a “no permission” error. The form is

                                                                                                            • Save the pdf report from a registration form in a Folder

                                                                                                              Through Zoho Forms I created a registration form with quite a lot of rules to handle different variables (TEAM types, payment in installments, etc.), and the result is pretty good. The automatic PDF that is sent to the respondent upon submission is already

                                                                                                            • zoho forms integration to zoho work drive

                                                                                                              Scenario: A user fills out a Zoho Form, entering details such as email, mobile number, and other required information, and uploads supporting documents like PAN, Aadhaar, etc. Upon submission, the data is available in Zoho Forms Reports. Requirement:

                                                                                                            • Zoho Forms to Zoho CRM Integration failed - can I restart it?

                                                                                                              The integration of Zoho Form to Zoho CRM has failed. Is there a way for me to restart it for the impacted entry?

                                                                                                            • insert an equation, but in document, it shows an image not available.

                                                                                                              I'm new to Zoho writer and used Zoho writer in desktop app version . When I inserted an equation, I got an image not available sign. Any help is appreciated. Thanks, Charles

                                                                                                            • Zoho Desk Android app update - Swipe action customization

                                                                                                              Hello everyone! We have brought in support for the swipe action customization in latest version(v2.9.13) of the Zoho Desk Android app update, enabling you to configure left and right swipe gestures on tickets to carry out the actions swiftly without opening

                                                                                                            • Import KB template OR Export template for zoho desk?

                                                                                                              Greetings. Can you tell me if there is a way to get an EXPORT of my KB articles? OR is there a template you supply for importing KB articles into my zoho desk? I am looking for a method of understanding what fields can be imported, and what their possible

                                                                                                            • XML format to import knowledgebase into Zoho Desk

                                                                                                              Hi, We just started to use Zoho Desk and want to import our knowledgebase from our old support system (Freshdesk) to Zoho Desk. Can anyone give us information about the format of xml file to import? There is no explanation on the related page.

                                                                                                            • Zoho Desk integration with Power BI

                                                                                                              Hi, I want to be able to create a Power BI report which has live updates of ticket data from zoho desk, is this possile at all? Thanks Jack

                                                                                                            • Arranging Ticket Templates

                                                                                                              Is there any way to arrange our ticket templates? It doesn't look very organised when it's just arranged according to when they were created. We want the list to look more organised, by arranging/grouping them by topics, or even just by alphabetical

                                                                                                            • What they mean with "Portal"?

                                                                                                              I just downloaded this app to take my personal notes on digital art studio because it seemed to me the most comfortable app to do it, I use it very often, what do they mean by “no activity on your portal”? I have about 1 year of work here and I don't

                                                                                                            • Inactive User Auto Response

                                                                                                              We use Zoho One, and we have a couple employees that are no longer with us, but people are still attempting to email them. I'd like an autoresponder to let them no the person is no longer here, and how they can reach us going forward. I saw a similar

                                                                                                            • favorites no longer listed

                                                                                                              Hello, I can no longer navigate to my Favorites from the pulldown at the top of my grid view (see attached screenshot). I wasn't able to find it anywhere! Please help me display my Favorites. Thank you!

                                                                                                            • Notecards Disappeared

                                                                                                              Got a new phone. Downloaded and signed in Zoho Notebook. Not finding the Note cards. Just Empty Note books. Frustrating.

                                                                                                            • Table Errors

                                                                                                              Hello, I'm new to Zoho Notebook and using it on several Mac/Apple devices. My question is regarding tables: Why do they become broken, and how to fix the error without retyping all my data? (Please see the screenshot attached.)

                                                                                                            • Aggregating the First Value in the Group By of a dataset

                                                                                                              Hi I am trying to get the following Aggregate Formula to work in my chart, but cannot seem to get the right format. I have a series of data that I am running an include_groupby and want to SUM only a column in the first row of each group. So for example.

                                                                                                            • Online Calculator with Zoho Forms?

                                                                                                              I'd like to build a custom calculator on my website. Zoho Forms seems to offer all the fields for basic calculations performed live without pressing any "Calculate" buttons. Unfortunately, there is still that "Submit" button at the bottom. There is nothing

                                                                                                            • Zoho Tables instead of Zoho Creator Spreadsheet reports <3

                                                                                                              That would make my day for sure. Zoho Creator is create, but miss data entering as AirTable/Spreadsheet can. Seeing Zoho putting effort in this makes me think maybe one day we could see a similar interface for Zoho Creator spreadsheet reports. B.

                                                                                                            • Next Page