Hello,

 

I am setting up Zoho People and still learning it as I go.  I have an issue that may not be an issue at all.

 

Basically,  I created a custom form. Then, I created an email alert for when a record is added to that form. The email alert is supposed to be sent to users with the given "Role" as well as the people they are reporting to.  I also created a checklist with tasks assigned to those people.

 

The checklist works and triggers every time a record is added.

 

The email alerts have yet to trigger. Not even once. Now, I set this up roughly one hour ago but I have still not received any email alerts. Is there a set amount of time I have to wait after the form and mail alerts are created before they start working?

 

Yes, I do have users with that assigned role.  Yes, I do have those people assigned to a "reporting to" person.

 

Help!