Marketing Hub & Campaigns: Add-on Emails, Leads, Limits and Much Confusion...

We are a Zoho partner selling a lot of Zoho One subscriptions. We tee up a lot of products but mainly Marketing Hub, Campaigns and CRM. Each of our clients have different needs. Many have larger lists that we need to use Hub to segment behaviorally and nurture through drip campaigns. Here's the problem:

A. You are not clear anywhere about these add-on costs. They are buried making for unwelcome surprises.

B. Your calculators are unclear. For example the calculator for Marketing Hub shows bulk email add ons -- but if I pay $60 a year for 5000 emails is that for 5000 email sends a month? or for just 5000 emails? And comparing Hub to Campaign add on prices while strategizing the best approach to meet customer needs is a real headache.

In order for my team to be able to strategize well for our clients -- and show them that Zoho is competitive with the likes of Constant Contact and Mail Chimp on a purely price level. AND in order for us to put the safest, smartest strategy together for our clients that does not impact Zoho's built in email limits, we need answers to these questions:

1. Marketing Hub -- When we buy lead add on packages does that mean we get unlimited emails?

2. Marketing Hub -- Does Hub throttle the total number of outgoing emails daily, weekly or monthly on accounts? If so what are the throttles so we don't run into problems? Knowing in advance is good.

3. Marketing Hub -- What are the costs for email upgrades -- especially for ZohoOne customers who are not buying the standalone application?

4. Marketing Hub -- How do you define a lead on Hub? If I migrate a client house list of 10,000 emails to Hub are they considered leads? (I want to segment those lists into journeys, then create new lists based on behaviors etc)

5. Campaigns -- I need to understand when it is better to use Campaigns. Please tell me the costs for bulk add ons

6. Campaigns -- what are the daily, weekly, monthly send limits on Campaigns.

Understanding the answers my team will be able to effectively execute programs for my clients, strategize the most cost effective way to accomplish what they require AND ensure we don't experience road blocks inside the Zoho system by respecting its limits.

Thank you

Access your files securely from anywhere

Zoho Developer Community

New to Zoho LandingPage?

Access Zoho LandingPage

Zoho LandingPage Resources

New to Zoho Survey?

Access Zoho Survey

Latest Feature Updates

Explore our Pricing & Plans

Zoho Survey Resources

Android Mobile Surveys

Insurvey Blogs

Insight Blogs

Tips & Tricks

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Bigin?

Signup Now

Access Bigin

Latest Feature Updates

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Tout forum

France ZUGs

Zoho SalesIQ Resources

Sticky Posts
Introducing automation and utility conversations in WhatsApp marketing
We’re excited to announce the addition of two new features to our WhatsApp integration: Automation and Utility conversations. These enhancements will allow you to streamline your marketing efforts and engage with your customers more effectively by automating
Tip of the week 02 - The art of 'seeing' your leads
What's the last page that your lead visited before signing up for your brand? What was the page that first convinced your lead to explore more about you? Where are your leads coming in from? Well, these are some perennial questions today's marketers live upon. And, knowing the answers to these questions is crucial, considering the vitality of leads in every business. In the journey of finding lead opportunities, it's important to understand that every detail about a lead is useful. While the channels
Zoho Marketing Automation Update: Topics, Contacts, and List Management
At Zoho Marketing Automation, our highest priority is making it easier for you to use our product to accomplish your business goals. With that in mind, we are updating three of our pivotal features: Topic, Contacts, and List Management. These existing
Important: Zoho MarketingHub is now Zoho Marketing Automation
Hello Everyone, We hope you all are doing well. We'd like to notify you that we have rebranded Zoho MarketingHub to Zoho Marketing Automation. We'll discontinue using the term "MarketingHub" from May 26, 2021. However, there will be no changes in the
Important update: Please reauthorize your Zoho MarketingHub-Twitter integration
Due to an immediate API change, users who have integrated with Twitter will have to reauthorize their Twitter account integration in Zoho MarketingHub to continue the services. What are the basic things you should keep in mind before and after reauthorizing?