Merging Ticket upon successful submission of the form

Merging Ticket upon successful submission of the form

Hi Zoho Team,


Requesting you assistance again.

I'm creating an automation workflow that on every successful form submission, the email notif will send to Desk then merge the created ticket.

I came across to this command: zoho.desk.ticket.merge

My code here is this:

paramValue = {"ticketNumber":"#" + input.Ticket_Number.toLong()};
RecordVal = zoho.desk.ticket.merge(68XXXXXX, "ids" ,paramValue,"deskconnect");

I highlighted "ids" hence, the script should not be static but instead whatever, the ticketNum would be on the parameter. I did try to add this input.Ticket_Number.toLong() but the automation did not kick-in instead it creates another ticket on Desk.

Any idea? Appreciate your kind response.


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