No Delay emails in journeys are NOT exactly no delay.

No Delay emails in journeys are NOT exactly no delay.

Hi Everyone,

I just got off the phone with MarketingHub support and felt that the information received needs to be communicated loud and clear.

As many of the other people in this forum, I am working to get MarketingHub doing my heavy lifting with leads and hopefully making me look like a super efficient superstar even though we are a 2 person office.

Anyway, what I just found out has made a big difference in the way I will set journeys up. I know that the app has issues, but I also know somethings are working very well. I have found myself questioning my abilities to set up successful journeys.

What I found out is that when you set up a journey and change the delay on an email to 0 hours. The email displays "No delay", but that is not 100% correct. There is an advanced setting in the background which has a default setting of 9:00 and 17:00. that means that if a lead performs the desired action after 5PM, the email will not be sent until the clock strikes 9AM. See the following graphic of the default setting on "No delay"

I told the support guy that they better let everyone know about this. I have been trying to figure out what I or the app was doing wrong as emails were not being sent as I had so carefully planned. 

So some of you that believe your journeys are not working may want to check and change this default.

I hope this helps.

George Thiess

            Zoho Marketing Automation
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