Hi,

Our company recently subscribed to the Standard version of Zoho Desk, and during our demos and trial, Zoho was available in our setup. However, we’ve since learned that Zoho Desk is not supported in Canadian data centers. To work around this, we considered upgrading to the Professional plan to use webhooks for sending notifications, but we found out that Zoho uses HTTP GET for URL verification instead of HTTP POST. This makes the webhook feature unusable for us, even with the Professional version.

After discussing this with the support team, they suggested using custom functions as an alternative. I created a function to send notifications to Slack, and it worked—only to find out that custom functions are only available in the Enterprise plan.

I’m extremely disappointed and frustrated with this experience. Could you please assist us in finding a solution?

Thank you.