Tip #18- Optimize your remote support preferences- 'Insider Insights'

Tip #18- Optimize your remote support preferences- 'Insider Insights'

Hello Zoho Assist Community!

Say you are in the middle of a critical remote support session, troubleshooting a device to diagnose and resolve an issue. Wouldn't you like a way to streamline this process, enhance security, and optimize performance?

Your simple solution is to set preferences that enhance your remote support experience. These features are designed to give you more control and improve outcomes during remote sessions.



Here are a few of the preferences you can control in Assist:

  • Select the appropriate technician console to provide the best interface for your remote support needs.

  • Manage security settings such as view-only mode and idle session timeouts to prevent unauthorized access.

  • Set up customer notifications to enhance transparency and trust during support sessions.

  • Optimize performance to boost responsiveness, especially on lower-end systems or slower network connections.

Check out our user guide for more detailed step-by-step instructions. If you encounter any issues or require further assistance, please contact support@zohoassist.com.

We believe these new preferences will greatly improve your efficiency and customer satisfaction. Try them out and let us know your feedback!

 


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