Outlook 365 Zoho Calendar Meeting to Zoho CRM Contact Record
Hi
I have integrated a two-way sync between Outlook 365 Calendar and Zoho. I currently testing the integration - I am operating with Outlook 365 Calendar, and I create a meeting within Zoho calendar in my Outlook.
I invite a synced contact (Dr Loopy Test Now) from Zoho where I am the contact owner and they are in my Outlook Contacts. I invite them to the meeting (Meeting - GG). This results in:
(a) Outlook - Zoho Calendar Meeting being created
(b) Outlook Meeting Email Invite - sent to participant
(c) Zoho - Under Contact Record - Invited Meeting Task added
(d) Zoho - NO email record of the invitation (my Outlook Inbox has a plugin active)
(e) Participant Accepts the invitation - Outlook Inbox receives notification
(f) Outlook Zoho Calendar - does NOT register acceptance
(e) Zoho - NO response to the invitation being recorded
Whilst the creation of Calendar meetings within Zoho CRM platform via Contact Record do Sync and record all relevant information including response - Zoho to Outlook, you cannot see who the participants are when viewing meeting in Outlook so this is not a viable option.
Could someone kindly advise how I can solve the above issues?
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