Personnalisation des paramètres dans Zoho Mail

Personnalisation des paramètres dans Zoho Mail


Pourquoi cela compte-t-il ?

La personnalisation des paramètres dans Zoho Mail permet aux administrateurs de configurer l’environnement de messagerie en fonction des besoins spécifiques de leur organisation. Que ce soit pour alléger l’interface pour certaines équipes ou uniformiser l’image de marque, cette fonctionnalité s'assure une meilleure cohérence et efficacité dans l’utilisation des e-mails.

Personnalisation des paramètres

Chaque organisation est unique, tout comme ses politiques de communication. Grâce à la personnalisation des paramètres dans Zoho Mail, les administrateurs peuvent définir avec précision ce que les utilisateurs peuvent voir et faire dans la messagerie — jusque dans les moindres détails.
Il ne s’agit pas seulement d’imposer des restrictions, mais de s'assurer la cohérence, la conformité et un meilleur contrôle. Cette fonctionnalité fait partie des paramètres de politique d’e-mail disponibles dans la console d’administration de Zoho Mail. Voici ce qu’elle vous permet de faire.

Assurez une rédaction uniforme

Avec la personnalisation des paramètres, vous pouvez harmoniser la manière dont les e-mails sont rédigés par vos équipes. En tant qu’administrateur, vous avez la possibilité de :
  • Verrouiller le style de texte (police et taille).
  • Choisir le mode d’édition autorisé : texte brut ou enrichi.
  • Régler des comportements liés à l’envoi, comme le délai avant envoi ou la correction automatique.
  • Limiter l’accès à certains champs comme CC, BCC ou aux suggestions de contacts.
  • Fixer l’adresse de réponse pour éviter les erreurs d’expéditeur.
Utilisation recommandée : Idéal pour les équipes marketing, commerciales ou juridiques, où chaque message doit respecter la charte de communication.

Limiter les fonctionnalités selon les besoins des équipes

Chaque service a des besoins spécifiques. Avec Zoho Mail, vous avez la possibilité de :
  • Bloquer l’accès à la messagerie SecurePass pour les utilisateurs non concernés par les échanges sensibles.
  • Contrôler les droits d’accès aux liens permanents en définissant les permissions appropriées.

Contrôler la manière dont les e-mails sont affichés et utilisés

Définissez précisément comment les utilisateurs consultent et interagissent avec leur boîte de réception :
  • Déterminez comment les messages s’ouvrent (dans le volet de lecture, un nouvel onglet ou une fenêtre pop-up).
  • Activez ou désactivez des fonctionnalités comme les accusés de lecture, les zones de commentaires ou la traduction.
  • Verrouillez des comportements liés à la lecture, au regroupement des messages ou gérer les suppressions.
  • Contrôlez la visibilité des vues pour les e-mails non lus, les images externes ou le statut de lecture des spams.
  • Définissez un format horaire uniforme pour toute l’organisation.

Harmonisez l’expérience utilisateur au sein de votre organisation

Offrez une interface cohérente à tous les utilisateurs en verrouillant les paramètres suivants :
  • Le thème visuel (mode clair ou sombre)
  • Notifications de bureau
  • L’affichage de messages informatifs via une bannière globale
  • Définir des intervalles de nettoyage automatique des spams pour maintenir la boîte de réception propre.

Raccourcis clavier

Pour des raisons d’accessibilité ou dans le cadre de formations, vous pouvez activer ou désactiver l’usage des raccourcis clavier selon les profils d’utilisateur.

Sécurisez vos communications

Bloquez l’accès hors ligne pour éviter que les e-mails ne soient conservés sur l’appareil. Idéal dans les contextes professionnels où la sécurité est prioritaire.
Pour en savoir plus, consultez notre guide d’aide.

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