Please Don't Route App-Specific Threads to Zoho One Forum

I think the Zoho community team needs to seriously re-think the policy that is routing app-specific topics to the Zoho One forum.

I understand that the support team is likely segregated and scored based on their own groups of customers; I can see how it could distort internal metrics if Zoho Books support is dealing with a Zoho One customer if Zoho is tracking such things.

However, from a user and community perspective, this makes no sense at all.

The point of a user community is to learn from each other, and having half of the threads about Zoho Commerce (for example) ending up in the Zoho One forum splits up that information and hides part of it where most users wouldn't expect. If someone is having a problem with Zoho Books and searches the Books forum, they're not going to see answers posted in the One forum.

It also doesn't make sense because it would start to segregate power users. A disproportionate amount of the most knowledgeable users are One customers. Separating their posts into the One forum will likely cause them to spend less and less time in the individual app forums, degrading the quality of the posts and replies.

I feel pretty strongly that having app-specific posts remaining in the app-specific forums is important to the integrity of the community. Allow the One forum to be about One-specific issues. If you all need to sort out how support is handled / recharged internally, that should be done in a way that doesn't disrupt the logical flow for customers.

New to Zoho LandingPage?

Access Zoho LandingPage

Zoho LandingPage Resources

New to Zoho Survey?

Access Zoho Survey

Latest Feature Updates

Explore our Pricing & Plans

Zoho Survey Resources

Android Mobile Surveys

Insurvey Blogs

Insight Blogs

Tips & Tricks

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Bigin?

Signup Now

Access Bigin

Latest Feature Updates

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Tout forum

France ZUGs

Zoho SalesIQ Resources

Sticky Posts
How to Add Users to your Organization in ZohoMail?
A better clarity so you can create other users to start using Zoho Mail. You can directly Add Users from the Control Panel to your Organization. You can invite users with the existing email address. If the person (user) already uses ZohoCRM, then you can import users from Zoho CRM. You can also import them using a .csv file. (if you are planning to add them in Bulk) In this topic, We will be discussing on how to Add and Invite users only. The Import options are self explanatory. ____________________________________________________________________________________________________________

New to Zoho Social?

Manage your brands on social media

Access Zoho Social