Problema de configuración de correo
Hola,
Estoy empezando a usar ZohoCRM para mi negocio y me he encontrado con un problema que no sé si se puede resolver, y cómo.
La gestión de clientes la hacen dos usuarios, por lo tanto, he creado dos usuarios para que puedan iniciar sesión en el portal, cada uno con su dirección de correo personal (gmail, hotmail). La empresa, tiene un buzón de correo del tipo
info@empresa.com, que es el que se debe usar como remitente para los correos que se envíen a los contactos y potenciales clientes sea quien sea el usuario que haga la gestíón y el envío.
Inicio sesión en el CRM con el primer usuario, y voy a configuración, canales, email. Ahí establezco la configuración IMAP del buzón de la empresa, y cuando termino, puedo entrar en el Sandbox y veo el inbox y las carpetas del buzón. Además, cuando quiero enviar desde Zoho un correo a un contacto o potencial, aparece como remitente por defecto la cuenta de la empresa.
Ahora hago lo mismo con el otro usuario, y me sale un error diciendo que la cuenta está en uso. De forma que este usuario no puede entrar al correo de la empresa, ni puede enviar correo desde el buzón de la empresa.
¿Hay alguna manera de poder configurar esto de forma que los dos usuarios puedan ver en el SandBox el correo de la empresa y enviar correo desde ella?
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