Provide same functionality to CC field as for other ticket fields

Provide same functionality to CC field as for other ticket fields

Issue
I'm not able to do much with the CC field for Help center users, as it is a somewhat special field today.
It is not visible amongst other ticket fields and it can only be activated at a specific place: Settings > Customization > General Settings > Allow CCs on tickets [switched on] + End users can add CCs on Help Center [checked]
I can merely switch it on or off.
Switched on, it shows as the first field on the new ticket form and as an editable field in the end-user ticket, once created. However, it lacks these possibilities (list non exhaustive), that other ticket fields do have:
  1. reposition the CC field on the new ticket form
  2. add a tooltip
  3. use it in layout rules
  4. modify permissions or settings for this field

New ticket form, CC field always on top


Suggestion
Make the CC field for end users a 'normal' field:
Make it available as all other fields in the Settings > Customization > Layouts and Fields section and submenu's. Provide similar functionality as other fields.
The 'Email' field is there already, so why not add 'CC'?
          Zoho Marketing Automation
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