Question on Zoho Integration
I am a bit confused on the instructions for Phonebridge integration on Asterisk
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A couple of questions
1. The phonebridge adapter is installed on the Asterisk Linux server right? I ask because it has a .bat file in there and I was starting to think that the Phonebridge adapter is installed on each Agents windows computer as a Windows service. So I just wanted to confirm the phonebridge does get installed on the Asterisk server
2. It says "
A Linux Operating System. Both, your Operating System and your PBX system must be running in the same local network"
So I got confused here because my PBX Asterisk sits on a Linux operating system, so I can install this phonebridge adapater on the same linux server right?
3. Under
asterisk14.properties when it asks for the server address and asterisk manager username and password, can I put 127.0.0.1 considering the phone adapter is on the same server as Asterisk?
4. When I try to run the service it ends up quiting because it says its unable to login. Keep in mind I did put in the correct Auth Token, so not sure what else its having problems with.
./run.sh
./../classes/:./../lib/AdvWmsServerCommon.jar:./../lib/ZohoTeleAdapter.jar:./../ lib/AdvWmsCommon.jar:./../lib/HTTPClient.jar:./../lib/json.jar:./../teleadapters /asterisk14/lib/ZTIAsterisk14Impl.jar:./../teleadapters/asterisk14/lib/asterisk- java-1.0.0.M3.jar
===============================================================================
.
.
REMOTE_HOME: ./..
.
JAVA: /usr/bin/java
.
JAVA_OPTS: -Dadapter.home=./.. -Djava.util.logging.config.file=../conf/logging.p roperties
.
CLASSPATH: ./../classes/:./../lib/AdvWmsServerCommon.jar:./../lib/ZohoTeleAdapte r.jar:./../lib/AdvWmsCommon.jar:./../lib/HTTPClient.jar:./../lib/json.jar:./../t eleadapters/asterisk14/lib/ZTIAsterisk14Impl.jar:./../teleadapters/asterisk14/li b/asterisk-java-1.0.0.M3.jar
.
PARAM:
.
===============================================================================
.
Reading conf from --->../conf/zti.properties
Loading props ./../conf/taskengine/taskengine.conf
Loading props ./../conf/taskengine/tele.properties
Loading props ./../conf/taskengine/zoho.properties
java.io.InterruptedIOException: Connection establishment timed out
at HTTPClient.HTTPConnection.getSocket(HTTPConnection.java:3202)
at HTTPClient.HTTPConnection.sendRequest(HTTPConnection.java:2936)
at HTTPClient.HTTPConnection.handleRequest(HTTPConnection.java:2772)
at HTTPClient.HTTPConnection.setupRequest(HTTPConnection.java:2564)
at HTTPClient.HTTPConnection.Get(HTTPConnection.java:919)
at HTTPClient.HTTPConnection.Get(HTTPConnection.java:838)
at com.zohocorp.zoho.ztiadapter.ZohoHTTPClient.doGet(ZohoHTTPClient.java:350)
at com.zohocorp.zoho.ztiadapter.ZohoHTTPClient.get(ZohoHTTPClient.java:84)
at com.zohocorp.zoho.ztiadapter.ZohoHTTPClient.get(ZohoHTTPClient.java:55)
at com.zohocorp.zoho.ztiadapter.util.AuthUtil.setZUID(AuthUtil.java:28)
at com.zohocorp.zoho.ztiadapter.util.AuthUtil.login(AuthUtil.java:61)
at com.zohocorp.zoho.ztiadapter.ZTIAdapter.initialize(ZTIAdapter.java:57)
at com.zohocorp.zoho.ztiadapter.Starter.main(Starter.java:19)
java.lang.Exception: Unable to get ZUID for the AuthToken
at com.zohocorp.zoho.ztiadapter.util.AuthUtil.setZUID(AuthUtil.java:37)
at com.zohocorp.zoho.ztiadapter.util.AuthUtil.login(AuthUtil.java:61)
at com.zohocorp.zoho.ztiadapter.ZTIAdapter.initialize(ZTIAdapter.java:57)
at com.zohocorp.zoho.ztiadapter.Starter.main(Starter.java:19)
Unable to login, quiting....
Any help would be much appreciated. Fyi, this is Asterisk 1.8
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