Reconnecting Facebook Pages [API update]
Hey there,
We're here to give you a quick reminder to reconnect your Facebook Pages to your Zoho Social account, following an API change that Facebook has initiated that's been in effect since June 30, 2020.
Due to updates in the Facebook Message permission workflow, anyone using a third-party tool such as Zoho Social to access their Facebook Messages will have to reconnect their accounts to push these changes into effect. Failure to do this will result in Facebook depreciating the Messages feature for users who access their account under the old set of permissions.
How will this impact our users?
Facebook will revoke your access to send and receive Facebook DMs from within Zoho Social unless your Page is reconnected. Facebook has begun this in a phased manner and will be doing this for all users.
For those who are still able to access Facebook DMs via the Messages tab without reconnecting their Page, only viewing permission will be accessible and replying permission will be locked.
The below banner will be visible to those who are still accessing Messages tab under the old set of permissions. Click on the Reconnect Now button shown below, to complete this step.
Once your Facebook Page has been reconnected, you will be able to access Facebook messages anytime via Zoho Social—however, in accordance with the new API changes you won't be able to respond to any messages that are older than 7 days.
Note: With this API update, we will soon be adding the functionality to attach and send images as part of your Facebook Message threads using Zoho Social. Stay tuned for an announcement on this!
Drop us a mail at support@zohosocial.com if you have any doubts or clarifications—we're here to help.
Amrutha
Product Marketing
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