Reply to primary email

Hi,

We are testing out a setup where a customer of us uses "ticketsystem@domain" to send the tickets from their ticketsystem to us and they want the replies at "support@domain"

Our idea was to create 1 contact with:

Primary email = "support@domain"

Secondaty email = "ticketsystem@domain"

When a new email comes in from the "ticketsystem@domain" address a new ticket is created, ticket creation email goes to "support@domain" so that's all OK.

But when we use the "Reply" or "Reply All" buttons to send them an email the email is send to "ticketsystem@domain"

Can we force Desk to always send emails to "support@domain" ? So no emails go to "ticketsystem@domain"

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